Hello listeners!
Remember a while back on listeners corner you commented with questions you have for the CEO of an ocean carrier. Well, I had the chance to briefly chat with Jeremy Nixon, CEO of ONE and asked him a lot of your most pressing questions.
7 minute Sundays are exclusive episodes that I will be sharing sporadically as I travel the world and speak with some of the least accessible figures in supply chain!
Enjoy!
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Only 6 percent of the largest ocean carriers and freight forwarders have end-to-end online booking capabilities. Some 38 percent of the former and 5 percent of the latter do not even offer online quotes, while most of those that do merely log an online request for a quote, which has to be followed up by e-mail or a phone call, often a day or more later.
So what happens when you have been so focused on your own internal innovation that when you look up to implement with the others in your supply chain, they are not even close to keeping up?
In this episode, Graham Robins of Borderbuddy, my resident industry expert is back to debate this topic with me. We talk about the consequences of moving faster then your chain, we share some possible solutions and wonder if collaboration could be one of those answers and we share insights into what will happen to service providers if they don't get with the times and up their game.
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The term "'Customer Experience" gets thrown out and tossed around on the daily these days but what does it really mean to your business?
Its all about the perception a customer has of your brand. You may think you are on point and have it handled but if the customer gets a broken product, delivery doesnt meet their expectations or they have one bad customer service experience you may lose them forever or worse yet they complain on social or to their friends.
With Customer experience, there is a fine line between the cost to ship vs the cost to serve the customer. In this episode, Jonathan Briggs, Director of e-commerce fulfillment at DHL explains to us why we need to find the balance and quickly. Jonathan will take us into the depths of customer experience, challenges most online retailers are facing, the value of speed, where you should invest your time and money, the future of deliveries and how your company can increase delivery times and stay reliable.
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The Port of Long Beach is the premier U.S. gateway for trans-Pacific trade and a trailblazer in innovative goods movement, safety, environmental stewardship and sustainability. As the second-busiest container seaport in the United States, the Port handles trade valued at more than $194 billion annually and supports 2.6 million trade-related jobs across the nation, more than 575,000 in Southern California.
Known as the Gateway to North America, the west coast ports provide a pivotal role in global trade for North America and the Port of Long Beach is playing a huge role in future proofing their port to keep up with increasing demand.
In this episode find out how much they are investing, where they are investing, what they are doing in sustainability, how they are working to collaborate with more with carriers and BCO's, plus gain insights into their innovation strategy and what they are doing to increase transparency, efficiencies, visibility and reliability. Dont miss my conversation with Dr Noel Hacegaba as he takes us on a journey of the port's mission and vision of the future.
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In this Women in Supply Chain episode we are going Global, to South Africa to be exact. A land where not only Supply Chain is male dominated but the culture is too and Nozuko Mayeka has brought hope, inspiration and guidance to other women in supply chain in her community.
It took courage and blind faith for Nozuko to start her company, Tulsawiz Logistics in challenging times, but now she is being recognized for the impact and fresh perspective she is bringing to the industry
Join me in this episode as I interview Nozuko Mayeka, trailblazer, entrepreneur, mother, thought leader, logistics expert, advocate for women in business, women in supply chain and overall someone who inspires. In part 16, Nozuko speaks to me about the industry in South Africa, adversity she overcomes daily, how she supports women in the industry, how we can support each other globally, advice and how things have changed to the point where industry leaders are coming to her for advice.