What a year it has been – from the Game of Thrones finale to Fedex being banned by Amazon, 2019 has been a memorable one. And at LTSC, it has been an incredibly memorable one! We added The SC, Supply Chain TV that includes several new shows from around the world, named the Best Supply Chain Podcast of 2019, launched our new website and observed exciting trends in supply chain this year.
Supply Chain professionals are loving Lets Talk Supply Chain and that includes our Linkedin Page. Our Women in Supply Chain series once again reigns supreme as the most frequently downloaded on the podcast on read on our blog, with AI and Supply Chain Performance Simplified gaining traction as the most downloaded. Looking back at 2019, the golden nuggets that standout are in this episode:
We thank you for LISTENING, SPONSORING, SUPPORTING, REVIEWING THE SHOW AND ENGAGING with us this year – we can’t wait to be a part of your 2020.
What’s better than one supply chain professional? Two supply chain professionals! Allison and George are a couple who met at a supply chain conference and both work in different areas of logistics. Allison mostly works on strategy and supply, whereas George works in the tactical planning of merging technology and software.
As a family working in supply chain, Allison and George complement each others backgrounds and regularly work together to solve supply chain challenges. In fact, they have white boards around the house where they discuss any issues they’re facing. This extends to their children, who also get involved and are understanding the huge role logistics have in getting products to our door.
Their advice to next generation supply chain professionals? Get deep technical expertise early on and don’t wait too long to switch into the supply chain industry. Start working with products, learn the technical aspects and build a repertoire of skills. As Sarah says herself, always keep your options open and try different departments to see where you fit best. Allison and George are both minorities in supply chain, and although diversity has improved, Allison admits that women need more support not just from leaders, but also from other women. She also recommends finding your own personal board of directors to challenge you and to be your cheerleaders.
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Human trafficking is supply chain. As horrendous as that sounds, it’s true. There are more slaves today than there have been in the whole of human history. That’s why Grant is passionate about contributing any help he can for operations that rescues and takes care of trafficked kids.
Like a grocery supply chain, a human trafficking supply chain requires demand. Traffickers use fake orphanages that sell or rent children for many different reasons. The statistics are shocking: 36% of children are trafficked by family members, and human trafficking is a $150 billion industry. The only way to take control of this supply chain is to break it down and disrupt it.
Grant talks about how he is getting involved with his new initiative "Freedom Rings" inspired by Tim Ballard's "Operation Underground Railroad" an organization that goes undercover and “buys” children from fake orphanages to then let them free. Grant also shares how supply chain and slavery is connected going back into the 1800s with Henry Box Brown story that shows how it takes creativity and courage to rescue those that are trapped. Getting ready to launch officially in 2020, Grant's own "Freedom Rings" organizes boxing events in Tennessee which helps raise awareness for human trafficking and helps fund human trafficking operations. If you are looking to help, Supply chain professionals are creative by nature - our expertise is essential in helping solve the problem of human trafficking so get in touch!
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Mike is the CEO of CCM, a chassis management company that creates fluidity in the supply chain. What makes them special? Their CCM pools work as an ‘open membership’ model that allow many different carriers access to chassis' faster. You might be wondering what exactly that means for your supply chain and we will paint that picture in this episode but from a high level, It means that if there aren't any chassis available, the pool will find some and send some to the location that needs them the most!
This unique model allows all stakeholders (ocean carriers, truckers, leasing companies) to all be under one management, which in turn reduces costs, delays and makes the industry generally more efficient. This also allows every stakeholder to be represented under one network, with CCM working as a neutral facilitator making sure that chassis go where they are needed. This means there’s a large reduction in fleet and maintenance programs are much easier to coordinate, which bring us to the most important benefit of them all - the environment and sustainability which we are hearing more and more about each day.
There are many benefits to having everything under one management, one big one being sustainability. Usually, every line has their own chassis, this means that every operation takes longer - the driver needs to go find the chassis, the train is therefore delayed and is running longer. By sharing chassis in an interoperable pool there are fewer delays, a reduction in the volume of activity and more efficiency - this helps reduce the overall carbon footprint of the companies.
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THE WISC SERIES IS BROUGHT TO YOU BY HULFT
It can be daunting to get back into the workforce after years without working. Lisa went back to work in supply chain after 12 years out of the workforce taking care of her three boys. Thanks to her dedicated self-learning and determination, she was able to get the position she wanted in less than a year of looking for a new start.
How? Imagine yourself as a case study, Lisa says. She regarded her situation as a template, analyzed the economy, did a lot of self-training and adopted an unstoppable mindset. She is proof that if you really want it you can make it happen. Your journey to success is not only about finding the right position but also the advancement of your career and negotiation is an important part of that so Lisa adopts a similar mindset when it comes to negotiation. Negotiation is about defining a problem and making sure both sides win. When it comes to negotiating, Lisa recommends looking at other opportunities rather than your salary, such as flexibility and in-company training.
In her free time, Lisa helps other women get back into the workforce through talks, workshops and blog posts. Her main advice? Make sure not to put the onus on other people for your work to be recognized. Acknowledge your value and make sure your company is aware of it. Her advice to students: negotiate as high as you can on your first job, it could make a difference of literally millions in the future.
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Want some superpowers? Today Howard Berg - The World's Fastest Reader, shares how he gained his title and his mind-boggling super powers of speed reading and speed learning. He now wants to teach the world his skills, so in todays episode he shares how others can learn and read quickly just like him - and even tests Sarah.
Howard has read over 30,000 books and reveals that just by reading for one hour a day, you can read a book every few days. That translates into 100 new business skills every year. With that kind of information, you can learn more about your industry, start a new business or teach others what you learn - the sky really is the limit. Want to learn how? Howard gives us his top three tips to increase speed learning, which includes reading faster, improving comprehension and doing memory drills. He practices on Sarah, and see how suddenly she’s able to recall an entire list of objects!
These skills are immensely useful when it comes to business. Howard identifies five main pillars to reading a business book efficiently, and how his method got students to pass CLEP test with just one week of studying. You may earn a superpower just by listening to this episode…!
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Today you are in for a great discussion! Irina Rosca is here as guest host and she is back to interview an old friend, Graham from BorderBuddy! Graham and Irina chat about what’s happening to the retail industry, some interesting trends they are noticing and how Amazon is altering supply chain.
One of the trends that Graham watches closely is bankruptcies like Forever 21, Doomsayers are saying that a combination of Amazon and a change in consumer habits means retailers are at high risk of closing down. Graham takes a look at bankruptcies to see how they are affecting the supply chain industry, it is hard for service providers to take a hit like that so we all have a responsibility to each other to do what we can to stay competitive. We’re living in a busy world, where time is of the essence, so if your product is not sold online, bye bye. Retailers are still catching up, which is difficult when Amazon owns every part of the supply chain process and offers same day delivery.
But Graham isn’t so pessimistic. Although retailers are closing down, consumers are still buying. Sales aren’t changing, they are simply moving - people are buying products somewhere else. Retail is not for the faint of heart. Graham’s advice to retailers is to keep control of manufacturing and marketing. Start with your customer and work your way backwards, and make sure you control as much of your product as possible. At the end of the day, there are tons of people who benefit from store closures, and you could be one of them.
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If you havent heard of Ashcroft Terminal, you will not forget them after today's interview. They are changing the game for inland ports everywhere and upping the bar to where you will want to get to know them. Kleo Landucci, changemaker and Chief Commercial & Corporate Affars officer of Ashcroft Terminal show us how they are a company that provides transportation logistics in a unique geographical position: it’s an inland port at a junction of the CP and CN rail lines in Western Canada.
Kleo’s father had a vision to turn a specific piece of land into a container business in 1999, and Kleo joined in 2004 from the financial sector. The last 2 years have been very active for Ashcroft Terminal: they have taken on a Giant and turned it into a solid partnership and joint venture. They recently sold 60% of their company to PSA International, The largest Port operator that shipped 81 million containers in 2018 and will help establish Ashcroft as a big player in this space.
Planning for 2020? Consider what an inland port can do for you and how it can positively impact your business. First of all, rail traffic is much more efficient than truck traffic, both in time and cost. Second of all, railroads could be part of Canada’s climate change solution. 300 trucks on the road equates to one train - this drastically decreases carbon emissions.Third of all, it’s very likely that future generations of supply chain will need to include railroads in their company strategies, listen to the full episode to find out more and why Ashcroft is uniquely positioned to offer many shippers the chance to ‘jump ship’ to railroads.
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THE WISC SERIES IS BROUGHT TO YOU BY HULFT
Nicole is back! In today’s episode Sarah chats with Nicole Vernkidt who was originally on the show back in season 1. Nicole own theomx.com and is changing the face of procurement with her experience in both manufacturing and supply chain. Nicole grew up in a family business, and was exposed to a business environment from a very young age.
As a young woman in business and a start up looking for investment, Nicole was faced with certain challenges such as dealing with a credibility gap and not being able to relate so much to older, male investors. But as she says herself, when you decide to do things differently and expose yourself to the business world, you’ll face challenges one way or another. She also admits that there have been some advantages to being a woman, and that at the end of the day the most important is that gut feeling that you’re doing what you know you’re meant to be doing.
To all supply chain leaders, Nicole says make sure to get involved ahead of time. Supply chain now needs to be part of strategic decisions and needs to be there to be able to secure innovative resources and partners. This means understanding the most up to date technologies and being able to bring creativity to the forefront of decision making. Technology will always be a part of the solution, so make sure you prioritize learning the basics.
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In today’s episode Sarah talks with Rob from Inmar, a company that started in the coupon industry and is now fully immersed into helping companies with their supply chains. What in particular do they focus on? Making your e-commerce return process smooth with reverse logistics.
The main challenge when it comes to handling returns is driving friction out of the process - processing returns is costly, time-consuming and a negative experience quickly builds a bad reputation for the company. Using reverse logistics, Inmar manages the return process for the company, including inventory control, managing consumer credit and offering top customer service. Customers want different options when returning an item, and interconnecting every single aspect of the chain is the only way to provide a seamless experience.
Inmar handles returns by offering clients their software, micro-warehousing services and leveraging their network. As a result, companies are saving millions, reducing waste and getting a chance to get closer to their customers through a process that helps them stand out from competitors.
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In today’s episode Sarah catches up with David Croft from OOCL Logistics, a logistics services company who's success has be defined by their customer experience and holistic approach to supply chain. Headquartered in Hong Kong, they now have 100 offices in over 40 countries, and have been working in supply chain since 1975.
What makes them different from other supply chain providers? They believe they’re more than just a freight forwarder; they focus mostly on customized solutions with cutting edge information technology. OOCL Logistics don’t consider themselves just a provider, they call themselves an ‘extension of our customer’, and take on the role of a partner in every activity they undertake.
This customer-centric mindset is what made OOCL Logistics one of the best known freight forwarders in the global market, and a leader in innovation. But they’re not stopping there: soon they will be providing customers with visual graphics on analytics, data and supply chain insights. They’re also working on artificial intelligence, environmental sustainability as well as contingency planning for risk assessments. The information technology revolution will soon be taking place and OOCL is making sure they’re staying on top for their entire network.
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In today’s episode Sarah talks to Matt from RPA Labs, a robot process automation company that automates repetitive manual tasks with bots and software. At a recent conference, VC's mentioned how RPA is the next frontier technology, so we are excited to get an opportunity to discuss what exactly is getting them so excited!
What is the difference between RPA and AI? Matt puts it adequately: AI is a collection of different tech such as machine learning and OCR, and RPA is itself part of AI. How does RPA Labs implement this when helping businesses? They have 3 main applications: document, conversation and workflow. For example, instead of manually replying to customers and keying in data, RPA Labs offers intelligent bots that read messages and can answer simple customer queries.
Their solution is pretty groundbreaking because contrary to other software providers, RPA Labs does not require signing into portals or hiring new developers. They call themselves ‘system agnostic’ and provide tech that sits on top of a company's email or website. This means no more time wasted answering basic queries, keying in data or even categorizing emails from documents; RPA Labs can do it all for you. If you want to stay competitive in 2025, this is the kind of technology that will be an absolute necessity.
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In today’s episode Sarah talks to Lori, a senior executive at JDA, Lori has worked in supply chain for 8 years in various different roles and her largest challenge has been keeping up with the very fast development of technology - something she believes is key for future generations to educate themselves on.
Lori manages her team remotely, and focuses on having a healthy work life balance, being able to prioritize effectively and taking on the right risks. Her advice to other women in the industry? Make sure you’re doing something you like doing and make sure to learn about innovation, tech and machine learning. She also emphasizes on the importance of having the right mentors and leaders.
For those who are just getting started in supply chain, Lori says it’s important to know your framework and your passion. Internships are great to try out a career; if you realize that you’re doing something you don’t like, don’t be afraid to move on and try something new. Tech is going to be a core part of supply chain and business in the future, so she believes it’s important to make sure to learn a little bit about innovation, technology and AI!
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In today’s episode we chat to Niklas, founder of Centiro Solutions, a cloud based software company that delivers end to end delivery management capabilities. They’ve been following a SAAS business model since 2002 and pride themselves on being highly flexible and delivering great customer value when it comes to technology.
Niklas started Centiro for a simple reason: he couldn’t find what he wanted in the market. By founding his company, he was solving a problem for himself as well as the market. This worked out pretty well as Centiro is now operating in 125 countries and has over 300 employees. The reason? They look at things globally, not just in one country. When it comes to supply chain, everything is linked together, and Centiro is right at the heart of it, labeling themselves as a ‘connector’.
Niklas argues that helping companies go digital has huge benefits. It alleviates pressure on IT departments and it’s much more cost effective on customer service. But cost efficiency alone is not a sustainable advantage - supply chain is. By focusing on efficient collaboration in supply chain, a company has a much higher chance of beating its competitors. And Centiro focuses on helping businesses do exactly that. Niklas and Centiro also has a unique view on their teams, they look at individuals whollistically and ensure all their passions come alive in their jobs.
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In this second exclusive from Logtech 2019, Chris Co-Founder of Slync.io joins me to tell us why they started on a path to blockchain and then ran the other way, why? well listen to find out more!
In today’s episode we chat with Kevin, CMO of Symphony RetailAI, a leading AI company that provides tech solutions for FMCG retailers and CPG manufacturers. The platform helps retailers maximize profitable revenue growth with a highly advanced AI-enabled solutions that spans the entire retail value chain.
One of their solutions revolves around customer behavior. For example, when the price of something goes up, customers don’t stop eating, they simply choose to eat something else. What else will they eat? Will they go to a different grocery store? How will this choice affect the rest of the items in the store? By putting the right systems in place, it’s much easier to understand cause and effect, customer personalization and effective promotions.
Symphony RetailAI recently launched CINDE, an AI personal decision coach that analyses data and delivers invaluable insights. What’s the fastest growing category in my store? What do I need to change this month to increase sales? What can I cut to increase profits? CINDE has the answers - you’ll be having conversations including growth strategies, insights into underperforming promotions and new opportunities. Every retailer’s best friend!
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A few months ago I posed the question to the community "What are your biggest questions about blockchain" and you sent me your questions! Recently at Logtech 2019 in Las Vegas I caught up with some of the thought leaders in supply chain tech to answer your questions about blockchain, they warn us about the security and tell us why they pivot their business to avoid this technology.
This is the first of two exclusives, join me as I speak to Brian Glick of Chain.io
In today’s episode Kelli Paull, Vice President of Success at Shyft joins Sarah to talk about the app that is revolutionizing the supply chain workforce. Shyft is a mobile solution for hourly workers that finally allows shift workers to be in control of their schedule. Anyone working in warehouses knows that managers and employees waste a lot of time allocating shifts, finding replacements and organizing teams. Shyft puts all the updates and communication you need in one app.
Lets put it into context, a typical shift worker no longer needs to physically enter the warehouse, find a manager, ask about their shift just to be told they are not needed, A quick tap on their phone will allow them to be on top of their schedule, notify managers if something happens and communicate with other workers which to 95% of employees It’s pretty much a dream come true.
The benefits of Shyft have snowballed into some pretty amazing perks: a lot more time and freedom for employees, higher employee retention, better communication and a chance to form a community. Another bonus: data. Companies track everything in the Shyft app, which allows them to notice patterns between users and highly optimize the supply chain process. The future of warehouse work is flexibility, and Shyft is right at the forefront!
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In today’s episode Curt, CEO of Open Sky Group joins Sarah on Lets Talk to share how they help companies implement technology appropriately. With his experience in supply chain, Curt has some very interesting insights on the supply chain industry and company culture which he talks about in this episode.
We all know majority of companies struggle with data and that it is a huge part of conversations in the industry today. Data is a challenge in itself, and Curt shows us how Open Sky Group helps companies manage their data effectively by understanding what they need and making sure they have the right data in the right field.
Another thing Open Sky Group seems to have cracked: company culture. They’ve won some of the most prestigious awards in the industry, and they’re recognized as a leader in supply chain. Curt explains that the reason is simple: they care. They care about the company brand and reputation. They care about their employees. They’ve adopted the Agile Project Methodology and aim to do ‘more with less’. They pride themselves on being honest, transparent and open, even if their customers have no idea what they’re doing. Open Sky Group is living in 2030 while we’re still here in 2019!
In this episode we discuss:
[0.48] Open Sky Group’s core mission
[5.15] The role of data in supply chain
[11.29] What sets Open Sky Group apart and who you need on your team
[17.57] Using the agile method
[26.55] What the future looks like
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Open Sky Group
Today’s episode is extra special as we chat with Ally Cedeno, not only does Holly Qualman join us as guest host but we are also celebrating the Women in Maritime everywhere!! Ally is one of the few women working in the maritime industry and has been working in the maritime industry for over 10 years.
Her main challenge has been working in an industry where women make up only 2%. The biggest issue? Understanding the importance of being herself, and not ‘acting like the guys’. She’s learnt how to show up as herself, with her own talents and without trying to please everyone. She’s also had the experience of working on a ship full of women (10 women out of 250 people is a lot!), and this encouraged her to push for more camaraderie and diversity in the workplace.
Since then, Ally has founded Women Offshore, an organization for women in the maritime industry to come together and play a part in increasing diversity. She’s working hard on the education barrier, not only to empower women in the industry, but also to provide opportunities for women outside of the maritime world. Her mission is to get the word out and spread the knowledge and data effectively.
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SPONSORED BY HULFT:
Why are we supporting a women in SC episode:
The supply chain industry is growing dynamically and yet, women still only fill 15% of top-level supply chain positions (Gartner report) HULFT believes that gender equality and diversity is critical of an inclusive workforce – we’re committed to making a difference where we can.
About HULFT
HULFT provides a single global platform that allows IT to find, secure, transform and move information at scale. HULFT's seasoned data logistics consultants uncover hidden pain points, automate tedious manual operations, and streamline data flow worldwide. For 25 years, HULFT has helped more than 10,000 customers automate, orchestrate and accelerate their global data logistics, making it easier on IT and putting data to work for the enterprise. Learn more at https://hulftinc.com/
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In today’s episode we chat with Charles Brewer, all the way from Singapore! Charles is a supply chain expert, leader and since he’s worked in the industry for over 34 years we thought who better to answer this hot topic brought to us by the listeners.
You will hear from our listeners about their challenges in working in a collaborative environment with supply chain teams and Charles will share with us his insights and amazing stories of how we need to change the narrative to bring together collaboration. So where does one start with all this? Charles gives us some helpful tips and it all starts with the leadership. Good leadership behavior trickles down and will mirror a collective approach within the team. Make sure all employees understand what every department does, and the importance of every individual’s efforts. He gives us another nifty tip: get every department to focus on the impact they have on the customer, and the role that supply chain has in the business.
From his experience working with great project managers, Charles tells us that it’s important that both departments and individuals find common ground. Instead of thinking of all the work you have to do next time you go into the office, why not go over to your co-worker in the next department over and shake their hand? Find out about their job, get to know them and figure out what makes them tick. A great first step towards building that collaborative environment we all strive for!
In this episode we discuss:
[2.15] The history of supply chain and where it is now
[4.13] The departments that feed into supply chain
[11.28] How to align departments
[18.23] Creating a collaborative environment
[32.13] What you can do as an individual
Lets looks at our promotional products differently....
In this episode Sarah speaks with Tim Brown, executive director of QCA, the association responsible for holding this 24 billion dollar industry accountable. All those pens, tote bags and stickers you hand out at trade shows? That is the industry we are talking about, promotional products. They are a core part of brand awareness and business today but what do you know about those your purchase and hand out?… If your company accidentally chooses a promotional goods supplier that does not meet regulations, hurts someone or has connections with slave labour, the impact on your brand can be devastating!
How can you make sure you source your promotional products come from an ethical supplier? Meet QCA, an accreditor that offers a program certifying promotional goods companies to make sure they meet regulations, are environmentally friendly and keep your brand safe. QCA offers you an opportunity to be proactive with your brand and only connect with companies that are aligned with your mission and values.
Tim gives us some tips when it comes to choosing a supplier; ask them if they have a documented compliance program, a code of conduct and whether they source from overseas. At the moment, fewer than 1% of promotional products companies are accredited. The process is thorough and demanding - but in return your brand is guaranteed to be protected!
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In today’s episode Sarah talks to Brandon Adams, an Emmy Award Winning TV producer and supply chain advisor who started his career shipping ice in the family business. After realizing he didn’t want to sell ice for the rest of his life, he became a TV show producer and motivational speaker plus he is also on the board of advisors for one of the newest supply chain disruptors, ShipChain.
Brandon had to deal with some unique obstacles when managing his ice supply chain - but this is what gave him all the experience and expertise that got him on the board of ShipChain, a company that makes shipping logistics simple. They solve the problem of human error through tracking and tracing systems. He explains that the supply chain industry is more than ready for ShipChain and will make the industry much more efficient.
As an entrepreneur, Brandon advises other entrepreneurs to always pay attention to the little things. Smaller problems can quickly become bigger ones. He also recommends finding people who will support you no matter what. As more disrupting technologies come to the market, he emphasizes how important it is to be able to adapt quickly and get out of your comfort zone.
In this episode we discuss:
[1.04] How Brandon got started in supply chain
[5.09] The obstacles that come with managing an ice business
[12.43] Working as an advisor for ShipChain
[20.31] Advice for entrepreneurs in the supply chain industry
[23.01] What is next for Brandon
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Brandon’s TV Show: Success in Your City
ShipChain
In today’s episode we talk to Pauline Caballero, a startup founder who started out in the supply chain industry. Like many others, Pauline stumbled into the supply chain industry by accident and decided to stay. But she did find it challenging to move up the ranks as a woman, and combined with stress, a lot of travelling and a young family she decided to leave the industry and found her own yoga studio along with her business partner.
Pauline turned to yoga and meditation to work on her mental health and help her cope with her day job. This led to her founding a yoga studio which offered classes for those with very busy schedules. Her supply chain skills came in useful when managing her startup; she knew how to create something scalable, the importance of starting from the bottom and which systems she had to put in place for business success. Her startup is now thriving and now has grown to 10 yoga studios across Ontario.
The supply chain industry needs a shift away from tradition. Pauline is now back in supply chain helping out other companies improve their culture and leadership strategies. She believes that there are a lot of roles in the supply chain that still need fulfilling, and she knows both companies and customers are hungry for an innovation shift. For this reason she believes that companies with more collaboration and innovation will be the ones who stand out and succeed in the next 5 years.
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Pauline on LinkedIn
GET READY!! In this episode Audrey Ross, Co-host on The Trade Squad is our GUEST HOST!
Our Resident Industry Expert, Graham Robins of BorderBuddy was happy to change things up a bit and have a conversation with Audrey full of fun, value and breaking through the noise.
In this episode you will hear about why its important to negotiate a raise and how Graham is working on instilling a culture where people feel comfortable asking for a raise so they feel valued and appreciated.
Then we also talk about how the best learnings come from other people’s mistakes, and why it’s how you handle the mistake, not the mistake itself that makes a difference. Most times, the customer just wants to be heard and recognized, and thats where we get in trouble by coming up with excuses that doesnt solve the problem.
We hear Graham’s take on crypto and Facebook’s new Libra coin, then he takes us on a journey around KPI's. After reading Bernie Smith’s book. he has come to realize that KPI's help people easily track their performance and link it to the overall company strategy.
Lastly, because Audrey is a shipper and Graham a customs broker we could not let this match up end without discussing the impending trade wars, and why at the end of the day it’s the customer that ends up paying for extra tariffs. Complicated Canadian regulations also means a lack of innovation and competition, however Audrey and Graham agree that this allows a certain trust in the government that other countries do not have.
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Find us at Let’s Talk Supply Chain