Today I’m joined by Zenov BPO, a customer-centric and results-driven outsourcing business, who are laser-focused on solving their clients’ toughest challenges through their range of expert services.
Zenov are dedicated to ensuring efficiency in their customers back office operations, and to delivering the best savings, by providing unmatched services in strategy, technology and operations. With expertise across industries and most business functions, they deliver transformational outcomes for a demanding new digital world.
Today Joseph Wilson, Senior Director & Partner at Zenov BPO, joins me to chat all about the company: what they do; the role of outsourcing in contemporary business; and the importance of a customer-focused approach.
[07.23] An overview of Zenov BPO – what they do, and how they help their customers.
“A lot of organizations hit that hump, where they can’t grow exponentially… so we’re saying ‘how can we help these organizations climb and reach their pinnacle?’”
[09.29] From accounting to supply chain management, a closer look at Zenov’s range of services.
"A lot of companies are still working on Excel… so we take all that information and compile it into a dashboard so they can have the data to drive the business, to make decisions that are agile but also meet and exceed expectations.”
[11.49] How Zenov work with their customers to build a bespoke support package that best addresses their challenges.
“We take KPI’s… and get organizations to start thinking differently.”
[16.49] How, and why, Zenov work as an extension of their customers internal teams.
[18.28] The most common objections from potential customers when it comes to embracing outsourcing.
“One of the biggest hesitations, prior to COVID, was ‘the back office is going to take my job!’ But we’re not taking your job, we’re supporting... allowing you to do the value add work.”
[22.47] Zenov’s North American office and executive staff, why that’s important and the benefits it brings to their customer base.
[25.48] The importance of a customer-focused approach and why it’s a growing trend.
“We look to be an extension of their business… and if they’re not growing, and they’re going out of business, so are we. So we look at it as if it's our own family-run business.”
[27.09] The impact of COVID on the workplace and the unexpected positives.
[29.02] The trend towards increased outsourcing, and the current challenges – and potential – within the talent pool.
[32.59] The ideal customer for Zenov BPO.
[34.23] A case study detailing how Zenov helped to improve response time and customer satisfaction for a key client, resulting in an increased profit margin of 30-40%.
[37.35] The future for Zenov BPO.
Head over to Zenov BPO’s website now to find out more and discover how they could help you too. You can also connect with Zenov BPO and keep up to date with the latest over on LinkedIn, Twitter, Instagram or Facebook, or you can connect with Joseph on LinkedIn.
Check out our other podcasts HERE.
Today I’m joined by Motion2AI, an exciting and innovative tech company offering machine-learned solutions for warehouse mobility operations, covering monitoring, dispatch, safety, and autonomy integration.
Founded in 2018, Motion2AI is a fast-growing start-up providing intelligent solutions for warehouse efficiency and safety. It offers AI platforms for warehouse mobility fleets (such as forklifts, carts or robots) by providing services of safety, monitoring, optimization, and autonomy. And the ecosystem supports manned labor and robots seamlessly, providing practical and scalable solutions for warehouse operations.
Today Byungsoo Kim, Founder & CEO at Motion2AI, joins me to chat all about the company: what they do; the benefits to be found in harnessing the power of AI within operations; and the relationship between people and technology.
[07.00] Byungsoo’s background and how he came to found Motion2AI.
“Not every warehouse is taking advantage of that new technology and I’m happy that, with Motion2AI, I can support that.”
[09.00] Byungsoo’s experience as a start-up, and Motion2AI’s impressive growth in a short space of time.
“There’s no secret… we have good technology, and we’re working with excellent customers!”
[10.24] An overview of Motion2AI – what they do, and how they help their customers.
[12.19] The three core challenges that Motion2AI customers are currently facing in their warehouses.
“The size of these warehouses is a big challenge… so communicating and collaborating between those different units is a challenge, too.”
[13.52] A closer look at the four core products that make up Motion2AI’s MotionFMS Fleet Management Service, and why they all look to solve one key over-arching problem.
[20.19] The speed, ease and comparatively low cost of integration and implementation with the wireless Motion2AI systems.
[22.31] The importance of visibility.
“Visibility is really important for warehouse operation… especially in productivity and safety.”
[23.43] Byungsoo’s reflections on AI, from the relationship between people and technology – and how Motion2AI are pulling everything together – to a comparison between AI innovation and the Industrial Revolution.
“Our solution is saving their time… it’s automating many of those tedious tasks and helping the staff spend their time on more valuable tasks.”
[28.29] The ideal customer for Motion2AI.
[29.30] A glimpse into the time and cost savings customers can expect by working with Motion2AI.
[31.23] The future for Motion2AI.
Head over to Motion2AI’s website now to find out more and discover how they could help you too. You can also connect with Motion2AI and keep up to date with the latest over on LinkedIn or Facebook, or you can connect with Byungsoo on LinkedIn.
Check out our other podcasts HERE.
Today I’m joined by R2 Logistics, an award-winning third-party logistics provider offering industry-leading supply chain management services to shippers of all sizes.
Founded in 2007, R2 Logistics is a global provider of market-leading transportation services and logistics solutions. As a third-party logistics company, it provides access to thousands of transportation providers and has the capacity to resolve all of your shipping needs. Backed by game-changing technology and its culture for reliable service and relentless passion, R2 Logistics has built a strong reputation as an industry leader.
Today Frank Dreischarf, Vice President of Supply Chain Solutions at R2 Logistics, joins me to chat all about the company: what they do; overcoming challenges in the midst of disruption; and the importance of collaboration and visibility in supply chain.
[08.28] R2 Logistics’ background and how they’ve evolved into the company they are today.
“That expedite mentality, that sense of urgency, is part of our organizational DNA.”
[11.29] A closer look at the R2 Logistics transportation management system, its features and the benefits.
[14.10] From expedited to intermodal, a look at R2 Logistics' full suite of services for shippers.
“I like to say that we’re in the ‘headache elimination’ business. Our job is to work with our strategic customers, figure out what their needs are, anticipate those needs (sometimes before they even know that they have them) and come up with solutions.”
[15.08] The importance of transparency and why R2 Logistics partner with industry-leading tech providers to offer the highest level of visibility.
[17.12] The R2 Logistics carrier offering.
[19.13] A closer look at the platform itself, and its user-friendly interface.
“Everything, from the interface to how the customer interacts with the system, is designed to make it as easy as possible.”
[21.23] The speed and ease of an R2 Logistics implementation, and the on-boarding audits that help new customers ensure they have the best prices and achieve the most value from the process.
“We're able to add a lot of value to customers that are in that mid-small size range… because companies of that size just don’t have the economic resources to hire the professionals necessary to adequately manage that transportation spend.”
[26.50] The R2 Way, and why this unique set of principles sets them apart.
[30.05] From the importance of surety of supply to a new appreciation for collaboration, Frank’s reflections on the state of the industry right now, and the key trends and learnings coming out of it.
“People are starting to realize that relationships matter, collaboration matters. Those customers or shippers out there that have forever viewed their relationships with their transportation providers as tactical, rather than strategic, are suffering right now.”
[34.30] The ideal customer for R2 Logistics.
[36.22] A case study detailing how R2 Logistics was able to help a key customer quickly integrate new acquisitions into their network and reduce transportation costs by 15%.
[38.27] The future for R2 Logistics.
Head over to R2 Logistics’ website now to find out more and discover how they could help you too. You can also connect with R2 Logistics and keep up to date with the latest over on LinkedIn, Facebook, Instagram, YouTube or Twitter, or you can connect with Frank on LinkedIn.
Check out our other podcasts HERE.
In today’s episode of Women In Supply Chain, I’m joined by Mary McNelly: industry powerhouse and logistics and supply chain expert for leading global shoe brand, Crocs.
An experienced and talented leader, Mary’s knowledge and experience covers all aspects of logistics and supply chain. In her 13 year career with leading retailer Crocs, Mary has risen through the ranks to become the Senior Director of Global Logistics & Supply Chain Network Design.
Today Mary will be talking to us about her career so far; her passion for logistics; and the role of innovation, automation and agility amidst major disruption. Plus, she’ll be sharing her experiences as a woman in the industry, as well as her words of advice for all of the women following in her footsteps.
This Women in Supply Chain feature was made possible by our sponsor, Emerge. As a company focused on empowering and growing meaningful supply chain relationships, Emerge is proud to sponsor Women in Supply Chain. Through its freight procurement platform, Emerge offers solutions that enhance the spot and contract procurement process, enabling shippers and carriers to make more strategic decisions.
[06.06] Mary’s background, and the journey that led her to a career in supply chain.
“For the people who are interested, but don’t really know – jump in and just start…. If you’re true to yourself you’ll find it, because there’s something for everyone in supply chain.”
[09.32] A closer look at Mary’s current role as senior director of global logistics and supply chain network design at Crocs, the challenges and the triumphs.
“Logistics in the last three years has really proven to be incredibly enabling or disabling, if you don’t think forward and have the right relationships and strategy.”
[12.34] Mary’s steady career progression throughout her 13 years with Crocs, and what she loves so much about the brand.
[14.32] Mary’s experience of disruption as a director of a global brand during a pandemic, and the different proactive ways in which Crocs responded.
“I love logistics, supply chain and problem-solving – and what’s more important, is we’re creating history in supply chain right now.”
[18.23] Mary’s innovative, strategic and agile approach to leadership, and how more businesses across the industry can better nurture that kind of mindset.
[21.03] The importance of sustainability and social responsibility, and a closer look at Crocs philanthropy division.
[24.15] Mary’s experiences as a woman in a male-dominated industry.
“I’m so proud to be able to say that the majority of our C Suite at Crocs are all women… it’s been a real goal within Crocs to continue to elevate women.”
[29.23] Mary’s reflections on the best way to engage in mentorship.
“If you’re thinking you need to lean out and ask somebody for mentorship, think about what you’re really asking for and be really focused on that.”
[31.40] The small, consistent steps throughout her career that helped Mary to find her voice as a supply chain leader.
[35.15] What the future holds for Mary.
[36.55] Mary’s words of advice for all of the women following in her footsteps.
“You can choose to see all of the men in the room, and get overwhelmed – or you can choose to see all of the amazing women in the room, get motivated, go and stand next to them and be a part of that. And that was a transformational moment for me.”
You can connect with Mary over on LinkedIn.
Check out our other podcasts HERE.