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Let's Talk Supply Chain

Let's Talk Supply Chain is not your average supply chain podcast. We feature not just the top of the industry, but also diverse voices from within the community, new innovations and the disrupters making waves in the industry. Don’t listen to the same ol' same ol', be sparked by new ideas and fresh perspectives only on Let's Talk Supply Chain.
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Jan 25, 2021

Today I’m joined by the number one international shipping carrier for e-commerce. With customer experience at its core, Passport Shipping is putting the ‘care’ back in ‘carrier.’ They believe that a great international experience demands a considered approach to strategy, software and customer experience, as well as great logistics. So with their end-to-end solution, you can tailor experiences for your customers worldwide.

I’m joined by Alex Yancher, the Co-Founder and CEO at Passport Shipping to chat about the company’s unique offering and all about international shipping: the benefits, the challenges and what we can expect in the coming year.

IN THIS EPISODE WE DISCUSS:

[04.36] Alex’s background, the personal experiences that have driven his career – and one surprising stat about shipping.

[07.30] Alex’s previous business, Lynks, what he learned and how he took those learnings forward to found Passport Shipping.

“It made me realize that international shipping is a whole lot more than just the logistics.”

[10.26] A closer look at exactly what Passport Shipping does and how it helps its customers.

“At Passport, we want to not only make sure that customers are capturing potential revenue, but they’re doing it in a way that doesn’t add undue burden to their operations and customer support.”

[11.45] How customer experience, technology and logistics blend together to create the perfect supply chain solution.

“These three elements have to come together to provide a modern international shipping service.”

[14.08] The benefits of international shipping, especially in light of COVID-19.

[18.30] From returns and customer service to differing rules and local knowledge, a look at some of the obstacles holding brands back from jumping into international shipping.

[22.09] Different shipping methods and how they align with individual business models.

[24.16] The impact that issues like global tax changes can have on your business – and your bottom line.

[27.59] How Passport Shipping helped key customer Bombas Socks to resolve core pain points in their international shipping process.

[32.28] The ideal customer for Passport Shipping.

[34.37] How SME’s can maximise the benefit of the recently implemented U.S.-Mexico-Canada Agreement (USMCA).

[38.05] The future for Passport Shipping, and for logistics, in 2021.

“It’s even more critical, now more than ever, to have a solution and a partner like Passport in place to help you manage the change and stay compliant.”

 

RESOURCES AND LINKS MENTIONED:

Head over to Passport Shipping’s website to find out more and discover how they could help you too.

Check out our other podcasts HERE.

Jan 21, 2021

This is the third show in our “Give your business a fresh start” series, in partnership with BluJay Solutions.

In Episode 2, “Simulation: The Future is Here” we talked to Pam Reeber, Director of Solution Consulting at BluJay Solutions, to talk all about simulation, and using AI to model scenarios within the supply chain so we can predict the future and stay ahead of the game.

Today in Episode 3 “Your Global Impact,” we’re joined by Patrick Maley, the Chief Marketing Officer at BluJay, to talk about the hugely important topic of sustainability. We’ll be discussing the impact of international shipping, how we can use technology to help us with our eco commitments and exactly how BluJay are helping us to facilitate them.

 

IN THIS EPISODE WE DISCUSS:

[01.04] Patrick’s background, his role at BluJay and one thing that would surprise people about sustainability.

“Businesses often think about sustainability as an added cost, but they’re not thinking about the true business benefits.”

[03.23] A global network – the benefits of international shipping.

[05.11] The environmental impact of worldwide shipping, and why the tide is starting to turn.

“Economies are growing, but we are becoming more efficient.”

[08.54] From optimization to synchronization, the ways in which we can leverage the power of technology to help create change.

[13.46] From conversation and connectivity to picking the low-hanging fruit, practical ways to start introducing change in your business.

“If you look at the silver lining, the pandemic has really exposed some long held business practices and thoughts that we haven’t been questioning. “

[19.01] How BluJay are helping their customers to improve their sustainability strategies.

“Our solutions are designed to reduce waste; they’re naturally built for sustainability. So companies who employ our solutions use fewer trucks and they drive less miles.”

[23.17] Tips on how to influence our peers and be proactive in championing sustainable solutions.

[25.07] The different levels of sustainability stakeholders within a business – and taking the lead from Heineken.

[27.16] The future for sustainability and logistics.

“It will definitely pick up momentum as the new generations move in.”

RESOURCES AND LINKS MENTIONED:

Head over to BluJay’s website now to find out more and discover how they could help you too.

Check out our other podcasts HERE.

Jan 18, 2021

Today’s episode is a very special crossover episode, in honour of collaboration, featuring Mercado and Shipz Inc.

Mercado strive to deliver transparency, collaboration, automation and predictability across supply chain. From product creation and tracking, to document management and shipment, to order collaboration and smart tagging, their platform has everything you need for the first mile of your supply chain.

And when it comes to the middle mile, you need Shipz Inc; the innovative new bid-and-ship freight platform. Working to simplify the complexity often found in logistics, the Shipz platform closes the gap between mid-market shippers and forwarders, creating an accessible and hassle-free logistics solution for all. From quick and accurate quotes, selecting the right partners that fit your business, secure documentation all in one place and even lines of credit, shippers and forwarders will see a variety of benefits by connecting with the Shipz platform.

I’m joined by Rob Garrison, CEO at Mercado, to talk about why collaboration in business is so important, the impact of the pandemic, the vast array of benefits that collaboration can bring – and the new and exciting partnership between Shipz and Mercado, coming for 2021.

IN THIS EPISODE WE DISCUSS:

[06.18] Why collaboration is so important in supply chain.

“International supply chain is not only a mile wide, it’s a mile deep – and that’s the fundamental reason why collaboration is so important.”

[13.01] An overview of Mercado and Shipz.

[15.37] How collaboration can help businesses to extend their offering by filling in their gaps with a third party.

“As a customer… there are a lot of companies coming up and it’s not always clear exactly who they are and what their competency is. So Shipz Inc’s ability to diagnose those issues and connect them through the platform is a huge benefit.”

[20.55] The benefit collaboration has with regard to data and insights.

“If you’ve got all the data in one source, you can give much richer reporting and much richer insight.”

[21.54] How collaboration can help expand businesses, helping them to operate successfully on both a local and a global scale.

[25.22] Why Shipz is an important partner for Mercado.

“Whilst we’re experts in the first mile, it doesn’t mean we should ignore the rest of the supply chain and it’s great to be able to say to a customer, I have a great partner that can do that for you.”

[28.10] The role good partnerships played in keeping businesses afloat in 2020, and the impact on the industry as a whole.

“The world suddenly shifted – the pandemic accelerated plans from ‘over the next 10 years’ to ‘over the next 2 years;’ it was that rapid. Businesses had to rely on collaboration in order to survive.”

[33.00] A look at Mercado’s new Transform campaign.

[39.11] An introduction to how Mercado and Shipz are collaborating in 2021.

 

RESOURCES AND LINKS MENTIONED:

Head over to Mercado’s website to find out more and discover how they could help you too. And don’t forget to visit Shipz to sign up for your FREE trial now.

Check out our other podcasts HERE.

Jan 14, 2021

This is the second show in our “Give your business a fresh start” series, in partnership with BluJay.

In Episode 1, “Visibility, Unchained” we talked to Bryant, Senior Global Product Manager at BluJay Solutions, about data and visibility: why it’s so important, the impact of last year and how BluJay is innovating in this area, to create unparalleled levels of visibility for their customers.

Today in Episode 2, “Simulation: The Future is Here,” we’re joined by Pam Reeber, Director of Solution Consulting at BluJay Solutions, to talk all about simulation, and using AI to model scenarios within the supply chain so we can predict the future and stay ahead of the game.

IN THIS EPISODE WE DISCUSS:

[01.04] Pam’s role at BluJay, and the one thing that might surprise people about AI.

[02.44] Exactly what simulation is and how it works.

[04.10] How, and why, BluJay became the first TMS Provider to build a modelling solution on the LLamasoft Cloud Platform.

“We wanted to provide a hands-on, self-service tool that was easy to use but powerful enough to identify some key potential areas of opportunity.”

[06.53] Consolidation, flexible date-shifting and mode conversion: the three key scenarios within the supply chain that BluJay can help to model.

[08.51] Exactly how the solution works, and the ways users can interact with it.

“The data is displayed visually so a user can quickly compare the KPI’s across five different scenarios.”

[12.37] The power of data sharing and collaboration.

“You can export data at a shipment or at a load level and you can use that to drive those conversations with vendors or customers.”

[13.59] The benefits of being able to model different scenarios within the supply chain.

“Shippers have seen an average cost saving of 17-22%.”

[15.29] A real life case study: how BluJay helped a customer with a key cost vs service analysis.

[21.02] The balance between people and technology.

“The adoption of AI and machine learning is going to be a key factor to successful companies moving forward.”

[23.19] An overview of some of BluJay’s other solutions and innovations introduced over the last year.

 

RESOURCES AND LINKS MENTIONED:

Head over to BluJay’s website now to find out more and discover how they could help you too.

Check out our other podcasts HERE.

Jan 11, 2021

In today’s episode I’m excited to be joined by Dan Deigan, a man with nearly 25 years’ experience in the logistics industry under his belt. His passion, dedication and talent has led him to become the go-to for the transportation & logistics sectors’ coaching and sales training.

He began selling transportation & logistics services in 1994, quickly climbing the ranks, winning sales competitions and growing businesses, before the impact of the recession in 2008 led him to confront his mentality and approach to business. In 2012, he established High-Performance Logistics Sales and has become a sales and coaching guru, in demand across the logistics industry.

Today Dan will be talking to us about his business, his journey to success and why freight providers need to get on board with high level sales performance, fast!

 

IN THIS EPISODE WE DISCUSS:

[04.43] Dan’s background, how he fell into supply chain and discovered a love for sales.

[10.15] The highs and lows of the journey that led Dan to establish High-Performance Logistics Sales.

[17.30] The issues Dan identified within the industry that helped guide him to founding HPLS.

“I realized there was a major gap, in transportation and logistics, in training.”

[21.56] From online one-to-ones to group coaching, the many and varied ways Dan can help sales people to reach their goals.

“If you want to get into that top 2%, it’s a career, not a job.”

[27.22] Why, historically, sales performance training in logistics hasn’t been something that most freight providers have embraced.

“Businesses are worried that if they train people up, they’ll leave. And I say ‘well, what if you don’t train them, and they stay?!’”

[31.03] A real life case study of how Dan helped revolutionize one customers sales strategy.

“If we don’t have three key areas – clarity about what we want, an intention about getting it, and mastering the critical skills to get us there – we’re always going to be a generalist.”

[34.13] The ideal client profile for High-Performance Logistics Sales.

“If they’re dedicated and want this as a career – I can take care of everything else.”

[38.31] The future for Dan, and for High-Performance Logistics Sales

 

RESOURCES AND LINKS MENTIONED:

Head over to Dan’s website now to find out more and discover how he could help you too.

You can also connect with him on Facebook, LinkedIn, Instagram or Twitter; check out his YouTube channel; or even listen to his podcast on iTunes.

Check out our other podcasts HERE.

Jan 7, 2021

This is the first episode of our latest mini-series in partnership with BluJay Solutions. Over the next four episodes, our “Give your Business a Fresh Start” mini-series is going to take a closer look at BluJay, and how we can harness the power of new technology and machine learning to help us tackle key pain points within our businesses, from managing risk to improving our commitment to sustainability.

Today in Episode 1, “Visibility, Unchained,” Bryant Smith, Senior Global Product Manager at BluJay Solutions, joins me to talk all about data and visibility. Why it’s so important, the impact of last year and how BluJay are innovating in this area to create unparalleled levels of visibility for their customers.

IN THIS EPISODE WE DISCUSS:

[01.46] Bryant’s background and his role at BluJay.

[03.16] Who BluJay are and what they do.

“What sets us apart is the BluJay way – our unique blend of philosophy, culture and services.”

[05.38] Why data and visibility is so important, and why it’s been THE key talking point for 2020.

[08.47] The core BluJay tools that are helping customers to get the most out of data and visibility.

“Tools like BluIQ can help surface issues before they happen, so that the user can make more informed decisions on how to react.”

[10.57] The interactive and collaborative relationship between BluJay and its variety of stakeholders, both internal and external.

“We incorporate stakeholder feedback so that we can address today’s problems, and plan for tomorrow’s problems as well.”

[14.43] Supply Chain Monitor, and how BluJay tools help bring visibility and translate data into practical change.

[19.21] Back end data, evaluation and reporting through key BluJay tools.

[23.10] A case study of how BluJay’s solutions helped a customer.

[27.21] Data accuracy and access – BluJay’s focus for the coming year.

 

RESOURCES AND LINKS MENTIONED:

Head over to BluJay’s website now to find out more and discover how they could help you too.

Check out our other podcasts HERE.

Jan 4, 2021

May Shu, today’s woman in supply chain, has nurtured an impressive career with our friends over at Fastenal. Originally from China, she’s now making waves in the logistics industry state-side. A dynamic and innovative supply chain professional with over 15 years of experience with Fastenal, May has a focus on people development, driving process efficiencies, and developing scalable solutions for tomorrow’s business needs in collaboration with multiple departments across the globe.

Today May will be talking to us about her career so far, her approach to self-improvement and why she stays so loyal to Fastenal.

IN THIS EPISODE WE DISCUSS:

[03.30] May’s background and how she went from a degree in forestry to a career in logistics.

“The more I got into it, the more excited I was with the opportunities – as soon as I accomplished one thing, there was another thing waiting!”

[05.29] May’s role at Fastenal.

[06.37] Why May moved from Shanghai to a small town in the USA – and how the stability of Fastenal’s culture helped ease the transition.

[09.13] What makes Fastenal such a good company to work for.

“We invest heavily in people, we have amazing training programs… and we have a promote from within model.”

[10.25] Supply chain: why May loves it, and why it’s so important.

 “Supply chain is the key piece that connects everything!”

[12.07] How Fastenal’s customer-centric approach makes them such a dynamic and ever-changing business.

[13.59] The challenges May and her team faced in 2020.

[16.11] From continued demand for safety products to the importance of agility and being prepared for the unexpected, the trends and challenges to watch out for in 2021.

[18.34] May’s approach to self-development and building confidence.

“It’s still a daily challenge – I’m still building my confidence with a series of small wins every day.”

[22.22] What May has learned about herself on her journey so far, and what the future holds.

“I know that my personal growth is never done.”

[24.04] “Don’t be afraid of stepping out of your comfort zone” – May’s words of advice for women and girls following in her footsteps.

 

RESOURCES AND LINKS MENTIONED:

Head over to LinkedIn to connect with May and find out more.

As a company focused on supply chain partnerships, Fastenal is proud to sponsor this piece of Women In Supply Chain. With more than 100,000 point-of-use vending machines around the world, Fastenal is dedicated to helping organizations lower their total cost of ownership. Learn more here.

Check out our other podcasts HERE.

Dec 28, 2020

This is it – we’ve finally reached the end of 2020! I think it would be an understatement to say that it’s been a difficult year for many; but there have also been plenty of positives that we can take note of as well.

So in this very special episode, I’m joined by Graham Robins from Border Buddy, who is a great friend of the show, to reflect on some of the things we’ve seen and done, to round out the year on a high and approach 2021 with a really positive mindset.

We talk about COVID, collaboration, data, diversity and inclusion, and our plans for 2021. What a year!

IN THIS EPISODE WE DISCUSS:

[04.56] An introduction to Graham, his background and his role at Border Buddy.

[07.28] The impact of COVID and the valuable lessons we’ve learned this year, from the effect on mental health to the importance of the workers on the front line of supply chain.

“Its been a transformative year for us. But we’ve learned that remote work is well suited for logistics!”

[17.46] What we can practically take from these lessons and integrate into our strategies for 2021.

“A lot of this isn’t new – it’s just making it better! Let’s look at anything that takes extra, unnecessary time, and let’s squeeze that out.”

[19.55] The importance of collaboration, the value to be found in improving communication and how we can continue to drive the momentum of collaborative spirit forward into 2021.

[29.41] Data: how 2020 has shone a light on its benefits and encouraged a more open-minded approach.

“Once you have the data, you can never go back to guesswork.”

[36.36] The importance of diversity and inclusion, and how we can continue to open up much-needed conversations in 2021.

“Everyone’s experience is different – we can’t broad brush everything. Everyone has their own lens.”

[48.53] “Nothing new – everything better!” Border Buddy’s plans for 2021.

[50.16] From the launch of Shipz and Blended, to laying big plans for the future, a snapshot of my year.

 

RESOURCES AND LINKS MENTIONED:

Head over to Border Buddy’s website now to find out more and discover how they could help your business.

Check out our other podcasts HERE.

Dec 14, 2020

Founded in 2015, Convoy started a movement in efficient freight. Through their customer-centric approach, ethical commitment and unique technology, that creates smarter ways to connect shippers with carriers, they’re helping to solve problems, reduce waste and create a better future.

Today, I’ll be talking to Lorin Seeks to find out a bit more about the Convoy network and how it’s utilising machine learning to solve the challenge of quality and compliance for small and midsize shippers.

IN THIS EPISODE WE DISCUSS:

[06.59] Lorin’s background, his career in the army and how he fell in love with logistics.

[11.08] A closer look at Convoy, what it does and how it works.

“Convoy is the nation’s most efficient digital freight network.”

[12.34] The four core areas of risk and compliance that every shipper needs to consider.

“Shippers are facing legal, financial, service and reputational risks every time they ship freight.”

[19.27] Why these areas can present real challenges for small and mid-market shippers.

[23.45] How intermediaries and brokers are addressing risk and compliance, to ensure they can be a reliable and trusted partner for SME’s.

[28.05] The Convoy solution, and the power of machine learning.

“The more data we feed it, the more accurate it becomes – because it’s a learning algorithm, it gets better over time.”

[31.28] The positive customer response to Convoy solutions.

[33.27] From higher safety levels to lower claims, the benefits that shippers will see from the Convoy platform, through removing bias and human error.

[38.51] Levelling the playing field for all customers, and a case study of how Convoy were able to solve a very specific problem for one customer in particular.

“We were able to come with solutions – and we were able to cut theft by about 90%.”

[43.15] The future for quality, safety and compliance – and for Convoy.

 

RESOURCES AND LINKS MENTIONED:

Head over to Convoy’s website now to find out more and discover how they could help you too.

Check out our other podcasts HERE.

Dec 14, 2020

Founded in 2015, Convoy started a movement in efficient freight. Through their customer-centric approach, ethical commitment and unique technology, that creates smarter ways to connect shippers with carriers, they’re helping to solve problems, reduce waste and create a better future.

Today, I’ll be talking to Lorin Seeks to find out a bit more about the Convoy network and how it’s utilising machine learning to solve the challenge of quality and compliance for small and midsize shippers.

IN THIS EPISODE WE DISCUSS:

[06.59] Lorin’s background, his career in the army and how he fell in love with logistics.

[11.08] A closer look at Convoy, what it does and how it works.

“Convoy is the nation’s most efficient digital freight network.”

[12.34] The four core areas of risk and compliance that every shipper needs to consider.

“Shippers are facing legal, financial, service and reputational risks every time they ship freight.”

[19.27] Why these areas can present real challenges for small and mid-market shippers.

[23.45] How intermediaries and brokers are addressing risk and compliance, to ensure they can be a reliable and trusted partner for SME’s.

[28.05] The Convoy solution, and the power of machine learning.

“The more data we feed it, the more accurate it becomes – because it’s a learning algorithm, it gets better over time.”

[31.28] The positive customer response to Convoy solutions.

[33.27] From higher safety levels to lower claims, the benefits that shippers will see from the Convoy platform, through removing bias and human error.

[38.51] Levelling the playing field for all customers, and a case study of how Convoy were able to solve a very specific problem for one customer in particular.

“We were able to come with solutions – and we were able to cut theft by about 90%.”

[43.15] The future for quality, safety and compliance – and for Convoy.

 

RESOURCES AND LINKS MENTIONED:

Head over to Convoy’s website now to find out more and discover how they could help you too.

Check out our other podcasts HERE.

Dec 14, 2020

Founded in 2015, Convoy started a movement in efficient freight. Through their customer-centric approach, ethical commitment and unique technology, that creates smarter ways to connect shippers with carriers, they’re helping to solve problems, reduce waste and create a better future.

Today, I’ll be talking to Lorin Seeks to find out a bit more about the Convoy network and how it’s utilising machine learning to solve the challenge of quality and compliance for small and midsize shippers.

IN THIS EPISODE WE DISCUSS:

[06.59] Lorin’s background, his career in the army and how he fell in love with logistics.

[11.08] A closer look at Convoy, what it does and how it works.

“Convoy is the nation’s most efficient digital freight network.”

[12.34] The four core areas of risk and compliance that every shipper needs to consider.

“Shippers are facing legal, financial, service and reputational risks every time they ship freight.”

[19.27] Why these areas can present real challenges for small and mid-market shippers.

[23.45] How intermediaries and brokers are addressing risk and compliance, to ensure they can be a reliable and trusted partner for SME’s.

[28.05] The Convoy solution, and the power of machine learning.

“The more data we feed it, the more accurate it becomes – because it’s a learning algorithm, it gets better over time.”

[31.28] The positive customer response to Convoy solutions.

[33.27] From higher safety levels to lower claims, the benefits that shippers will see from the Convoy platform, through removing bias and human error.

[38.51] Levelling the playing field for all customers, and a case study of how Convoy were able to solve a very specific problem for one customer in particular.

“We were able to come with solutions – and we were able to cut theft by about 90%.”

[43.15] The future for quality, safety and compliance – and for Convoy.

 

RESOURCES AND LINKS MENTIONED:

Head over to Convoy’s website now to find out more and discover how they could help you too.

Check out our other podcasts HERE.

Nov 30, 2020

Adebayo Adeleke is a supply chain enthusiast, businessman, social entrepreneur, retired U.S Army Officer and global thought leader all rolled into one. From Jordan to Japan, Africa to Afghanistan, he’s gathered his impressive knowledge and expertise from around the world.

Retired from the U.S Army after an impressive 20 year career, Adebayo is now Managing Partner at Pantote Solutions LLC, President and CEO of Adebayo Adeleke LLC, a Principal Partner and Senior Supply Chain Consultant for Epot Consulting Limited and a Lecturer in Supply Chain Management at the Sam Houston State University.

Today Adebayo will be talking to us about his career so far, his many inspirational achievements and his passion for driving immigration reform.

 

IN THIS EPISODE WE DISCUSS:

[06.47] Adebayo’s background and how he fell into supply chain by chance.

[10.22] What led Adebayo to join the army, and why he fell in love with it.

[11.38] Adebayo’s experience of war, and what he learned.

“When I came back, I was transformed – the way I saw supply chain was totally different.”

[17.45] The challenges and unpredictability of army logistics.

[22.08] The difference between army and civilian logistics – and efficient vs effective supply chains.

[26.30] The challenges Adebayo faced in his life and career as an African immigrant in the USA.

“Your identity is driven from your culture, and often you have to shed some of that to be a part of this system.”

[32.40] What drives Adebayo to be so active as an influencer for positive change.

[35.21] Adebayo’s roles in the Rising Leadership Foundation and the New American Economy – and why they’re so important.

“If we can create better leaders, we can have a better society.”

[39.59] The future for Adebayo.

“We need to start understanding the nuances and how we can improve supply chain globally by regionalizing our solutions.”

[43.51] Be true to yourself – Adebayo’s advice for anyone following in his footsteps.

 

RESOURCES AND LINKS MENTIONED:

Connect with Adebayo on LinkedIn to find out more.

Check out our other podcasts HERE.

Nov 26, 2020

This is the fourth and final show in our “Not Just Nuts and Bolts” series, in partnership with Fastenal.

Last week in Episode 3, ‘Powered by Proximity,’ I was joined by Sam Nafe, Senior VP for National Account Sales Teams at Fastenal, and Jim DeMarco, Category Manager at PGT Innovations. We talked about their successful business partnership and the topic of glocality – what it means, why it’s so important and exactly how Fastenal deliver it across the world.

Today in Episode 4, ‘Wait! Don’t Order,’ we’re talking to John Soderberg, EVP of IT at Fastenal, to talk about data and analytics: why is data so important, what kinds of data should we be focusing on and how can we use it to better our supply chains.

IN THIS EPISODE WE DISCUSS:

[01.04] John’s long-standing career at Fastenal, his current role and how Fastenal truly has a decentralized model.

[03.00] Why data is so important.

“It’s the basis for making better informed decisions.”

[04.49] The types of data that supply chain professionals should be looking at right now.

“The data we should be looking at needs to support the areas we want to improve: it needs to be measurable and we need to know where we want to take it.”

[06.44] The importance of collaboration, between both departments and businesses, in understanding and using data.

[08.57] Collecting data at a site-level, and the difficulty in keeping the consistency and discipline as you take that up to a higher level.

“If there’s not an emphasis on quality in the capture, then a lot of the plans are in vain.

[12.22] The challenges of data at an enterprise level.

[14.32] How to make data actionable.

[17.26] Why it’s so important to have a trusted partner to help you manage data and create a strategy around it.

“The value of the data is dependent on that partnership and how you work together through it.”

[18.57] What utilizing data can look like in real terms to customers, especially when it comes to managing stock.

[21.51] Why a greater understanding of data and analytics is what’s going to define the next generation of supply chain professionals.

[24.16] The future, and why Fastenal plan on getting even closer to their customers.

RESOURCES AND LINKS MENTIONED:

Head over to Fastenal’s website now to find out more and discover how they could help you too.

Check out our other podcasts HERE.

Nov 23, 2020

SIMOS provides more than just basic contingent labor: they deliver customized strategic labor solutions, with the end goal of reducing cost, increasing productivity and ensuring budget certainty - without compromising on quality standards.

Their consultative partnership philosophy means that they design solutions from inside your facility, aligning with your KPI’s and offering a level of support that means you can step back and focus on the bigger picture, leaving your workforce in safe hands.

Today, I’m joined by Harold Baro, Senior Vice President and General Manager, to talk all about SIMOS, the importance of collaboration and some of the challenges that businesses are currently facing with their workforces.

 

IN THIS EPISODE WE DISCUSS:

[07.39] How SIMOS was founded, and the story behind the name.

“Our Founder wanted to provide more value to his clients and give more accountability.”

[09.04] A closer look at exactly what SIMOS does.

[10.53] The trusted partnerships that SIMOS enjoys with its customers.

“We don’t treat the word partner lightly – we’re laser focused on supplying each client with the right solutions.”

[12.55] How SIMOS interacts with its customers, and tackles change management, by talking their language.

[14.08] Exactly what is contingent labor workforce and why/how companies use it.

[15.31] The misconceptions around contingent labor and why the SIMOS model is so surprising.

[17.36] The added value of prediction and analysis within the SIMOS model.

[19.09] The challenges businesses are facing right now with staffing, and how SIMOS tackles key pain points.

“Our research shows that 6 in 10 employers are having a hard time finding workers... and high turnover and high absenteeism kills productivity.”

[21.29] SIMOS’ drive through hiring scheme and how it engages with the community.

[23.19] The impact of COVID-19, how SIMOS have adapted and how they’re helping customers.

“We’ve become more important; we’re getting a lot of calls for additional people to come to work – and we put our people’s safety and health first.”

[25.52] How COVID-19 has driven the importance of collaboration home, particularly with health and safety protocols.

[27.27] The rise of tech, the partnership between tech and people, and automation in warehousing.

[31.01] A case study looking at how SIMOS revolutionized one customers’ environment and processes.

“Through our solutions, we saw quality and orders increase, complaints decrease and we were able to save them over 1 million dollars.”

[34.20] The correlation between supply chain and customer experience.

[36.52] The future for SIMOS.

 

RESOURCES AND LINKS MENTIONED:

Schedule your FREE engineering assessment by heading over to SIMOS’ website now.

You can also connect with Harold on LinkedIn or follow SIMOS on LinkedIn here.

Check out our other podcasts HERE.

Nov 19, 2020

This is the third show in our “Not Just Nuts and Bolts” series, in partnership with Fastenal.

Last week in Episode 2, ‘Bring Us Your Problems,’ I spoke to Kris Van Dalen and we took a closer look at Fastenal’s onsite solutions, their response to the COVID-19 crisis and how we can prepare our businesses and supply chains for the future.

Today in Episode 3, ‘Powered by Proximity,’ we’re talking with Sam Nafe, Senior VP for National Account Sales Teams at Fastenal, and Jim DeMarco, Category Manager at PGT Innovations. We’ll be talking about their successful partnership and the topic of glocality – what it means, why it’s so important and exactly how Fastenal deliver it across the world.

IN THIS EPISODE WE DISCUSS:

[01.09] Sam’s career at Fastenal, his current role and why the percentage of Fastenal’s customer-facing staff might surprise you.

[02.22] PGT’s history, and Jim’s current role.

[03.40] What is glocality, and what does it mean for Fastenal and its customers.

“It allows the team to be creative… to achieve the objectives of each customer.”

[05.33] Why PGT chose Fastenal as a trusted partner.

“We take partnership seriously – we like to grow together.”

[07.30] Fastenal’s lean solutions, and how they helped PGT with their onsite needs.

[10.39] The challenges PGT were seeing which led to their partnership with Fastenal.

[11.55] The benefits that PGT have seen from working with Fastenal.

[13.35] How Fastenal were able to help PGT through the COVID-19 crisis, ensuring their supply chain.

[16.29] Why it was so important to PGT that Fastenal could pivot quickly and continue to meet their needs in testing times.

“Fastenal were able to preserve our glove allocation, which was critical.”

[18.29] A closer look at how Fastenal were able to support their customers through the crisis, and continue to supply much-needed PPE.

[20.44] Jim’s take on the future of PGT and Fastenal’s partnership.

[21.34] The future of that partnership from Fastenal’s perspective.

“Ultimately, we need to listen, as Jim’s business continues to evolve.”

[23.49] From cost to response time, Jim explains why businesses should choose Fastenal.

[25.07] The future of supply chain and how Fastenal will be innovating along with it.

RESOURCES AND LINKS MENTIONED:

Head over to Fastenal’s website now to find out more and discover how they could help you too.

Check out our other podcasts HERE.

Nov 16, 2020

As a maverick in the freight forwarding industry, Global Gateway Logistics believes in the creative persistence of deep analysis, learned experience and exceptional customer service. No matter the obstacle, operational challenge or budgetary constraint, Global Gateway Logistics will work tirelessly to support businesses supply chain and logistical needs.

A committed and forward-thinking freight forwarder and NVOCC, Gateway Global Logistics provide insights and recommendations through data analysis and experience to create game-changing solutions for your business operations.

Today, Caitlin Murphy, Founder & Managing Director of Operations, joins me to talk about Global Gateway Logistics, her approach to business and how exactly we go about creating transparent, strategic and successful supply chains.

IN THIS EPISODE WE DISCUSS:

[08.57] Caitlin’s background and how previous job dissatisfaction led to her founding Global Gateway Logistics.

“I had confidence that I could make an impact – and that confidence, coupled with my passion, outweighed the fear.”

[12.29] Exactly what Global Gateway Logistics does and how it helps its customers.

“We are determined to simplify global logistics, and we do that through customer service and technology.”

[15.39] What makes Global Gateway Logistics different, and its focus on diversity and creative thinking.

[22.22] Combining the power of data and technology with the power of people.

“The more that we’re all interconnected through technology, and can utilize it with a boutique customer service: that’s truly the future of freight forwarding.”

[30.47] The importance of talking about business on a global scale, partnerships and the benefits of global export.

“We have a duty to promote global trade.”

[37.14] A real life example of how Global Gateway Logistics helped a key customer.

[40.01] Growth, growth, growth – the future of Global Gateway Logistics.

RESOURCES AND LINKS MENTIONED:

Head over to Global Gateway Logistics’ website now to find out more and discover how they could help you too.

Check out our other podcasts HERE.

Nov 12, 2020

This is the second show in our “Not Just Nuts and Bolts” series, in partnership with Fastenal.

Last week in Episode 1, ‘Innovation at Work,’ I spoke to Dan, President and CEO at Fastenal to find out exactly who Fastenal are, what they do and how they’ve evolved to become a global company, with a local focus, who are much more than just nuts and bolts.

Today in Episode 2, ‘Bring Us Your Problems,’ we’re chatting with Kris Van Dalen and taking a closer look at Fastenal’s onsite solutions, their response to the COVID-19 crisis and how we can prepare our businesses and supply chains for the future.

IN THIS EPISODE WE DISCUSS:

[01.05] Kris’s career at Fastenal, and how the scope of their offering might just surprise you.

[02.47] Fastenal’s comprehensive COVID-19 response – which became far more than simply delivering PPE.

“The problem became much more than just the availability of an item.”

[07.37] How the COVID crisis has taught us why it’s so important to have trusted supply chain partners in place before a crisis happens.

“Our evolution is hinged on relationship-building, and the management of those relationships.”

[12.00] What Fastenal’s on-site model looks like and how it changes to meet customer needs.

[17.44] How Fastenal’s local presence and decentralized decision making helped to keep customers afloat during the COVID crisis.

“Their success is what drives ours.”

[23.19] A closer look at Fastenal’s ‘last mile’ system and why they do it differently.

[28.55] How we can future-proof our supply chains.

“Supplier integration, tighter partnerships – those are the key to future-proofing supply chain.”

[31.10] The future of supply chain and how Fastenal is well positioned to help facilitate it.

 

RESOURCES AND LINKS MENTIONED:

Head over to Fastenal’s website now to find out more and discover how they could help you too.

Check out our other podcasts HERE.

Nov 9, 2020

Loadshop is an online marketplace that connects carriers and shippers in the trucking space, eliminating the middleman, and so providing transparent, efficient and cost-effective solutions for both sides of the transaction. On a mission to create trucking with transparency, they might be a new kid on the block, but they’re utilizing the extensive industry experience of their cross-functional team to ensure they’re on the road to success.

Today, Loadshop's Business Lead, Hunter Burke, will be chatting about the Loadshop marketplace, its benefits, and the future of trucking.

IN THIS EPISODE WE DISCUSS:

[05.56] The history behind the Loadshop brand and the core problems that led to its creation.

“The idea started with seeing how much work it is to match loads and trucks in a spot market environment.”

[11.02] What Loadshop does and how it works.

[12.45] The impact of lack of transparency on the ease and efficiency of shipping.

“The lack of transparency creates so many games that the industry are sick of playing.”

[14.29] The benefits of Loadshop to both carriers and shippers.

“Because Loadshop charges a flat transparent fee, only when a match is made, it removes the risk premium that brokers add to their rates.”

[19.25] How Loadshop helps shippers to break out of their comfort zone by opening up a wider breadth of supplier choice.

[21.04] The role that platforms like Loadshop play in modern supply chain.

[23.23] The balance between new platforms like Loadshop and traditional brokers.

[25.22] The importance of transparency.

“It’s an infusion of more information that allows everyone to make better decisions!”

[29.06] A real life example of how Loadshop helps its customers.

[30.47] Loadshop’s Smart Spot system and how it can help.

[32.07] The future of trucking.

 

RESOURCES AND LINKS MENTIONED:

Head over to Loadshop’s website now to find out more and discover how they could help you too.

Check out our other podcasts HERE.

Nov 2, 2020

From an early interest in engineering and logistics, going all the way back to education-level, Carolina has gone on to have an exciting and varied career in the industry. Now, as a logistics leader at top IT company Lenovo, she’s channelling all that incredible insight and experience into creating robust and effective logistics operations across Latin America.

Today Carolina will be talking to us about her career so far, her many inspirational achievements and her long-standing love for logistics.

IN THIS EPISODE WE DISCUSS:

[07.52] Carolina’s background, her interest in international business and culture, and the variety of experiences that have led her to where she is today.

“Those experiences were the ones that opened my eyes and allowed me to see the different roles you can perform within supply chain – that has been, and still is, the most exciting part.”

[10.54] How Carolina has followed her heart during the course of her life and career, and her passion for giving back to the community.

“My driver is ‘do everything with passion – do and learn new things!’”

[13.30] The challenges, excitement and growth that Carolina discovered whilst living in China.

[15.55] How experience, and destiny, brought Carolina to Lenovo.

[18.34] How Lenovo’s support helped Carolina to find her voice and drive her forward in her current role.

[22.07] Carolina’s passion for logistics, and why women need to take advantage of the momentum happening in diversity right now.

[25.35] How women need to advocate for themselves, to change their own bias and make the discussion around diversity and inclusion a two-way conversation.

“We’re on the first step of a marathon.”

[29.21] The challenges that Carolina has faced over the years, including being the only woman in the board room.

“We need to create the sense that we belong there – and that we’ve earned it.”

[31.57] From personal and professional growth, and her new project WEL, what the future holds for Carolina.

[35.31] Follow your passion and work hard, Carolina’s advice for women following in her footsteps.

 

RESOURCES AND LINKS MENTIONED:

Head over to LinkedIn to connect with Carolina and find out more.

Check out our other podcasts HERE.

Oct 29, 2020

This is the fourth and final show in our “What Does Intermodal Mean to You” series, in partnership with IANA.

In last week’s episode, ‘The Technology,’ I was joined by Phil Shook, Vice President at C.H. Robinson, to talk about exactly what kinds of tech is used in the industry; the importance of connectivity and partnerships; why technology companies themselves are attracted to the intermodal industry – and the role IANA thinks tech will play in the industry moving forward.

Today in Episode 4, ‘The Workforce,’ I’m joined by Mark McKendry, Vice President North American Intermodal at NFI, to shine a light on workforce development: the trends, the skills, the challenges – and what the future will look like for people in supply chain.

IN THIS EPISODE WE DISCUSS:

[01.14] Mark’s role at NFI and a key misconception about intermodal.

“The perception of intermodal is that it’s a minor player compared to truck.”

[02.19] e-commerce acceleration, a major supply chain trend affecting the workforce right now.

[03.57] From smaller, local warehouses to staff who work remotely, the current trends in decentralised workforces.

“The pandemic has brought us 10 years into the future, to show us what decentralised work can really look like.”

[5.15] From truck driving shortages to curiosity and a willingness to learn, the skills that are needed in intermodal right now.

“Being curious can get you into a leadership role in this industry.”

[11.12] Technology within intermodal – its impact, and current gaps.

“There are far too many pieces of proprietary technology – there’s no real dominant player”

[15.57] The challenges to entering intermodal, and the benefits of being a generalist.

[18.09] What is an IMC, and their benefits.

[19.33] Developing workforces for the future.

[23.10] Whether a certain level of education is needed to enter supply chain.

“There’s a strong argument for not needing college degrees for many of the roles in our industry.

 

RESOURCES AND LINKS MENTIONED:

Head over to IANA’s website now to find out more and discover how they could help you too.

Check out our other podcasts HERE.

Oct 26, 2020

Jon Trask founded Digital SCM over 12 years ago and as the industry changed, he kept up. He went on to found ETA Guru and Identity Guru, which ultimately came together with Digital SCM to create Blockchain Guru, the powerhouse company we’re talking about today.

Blockchain Guru is working at the forefront of emerging tech, blending tested technology with modern advancements to deliver tangible results.

Today, Jon and I will be chatting about artificial intelligence and cryptocurrency and their benefits; how Blockchain Guru is making big changes in supply chain, and how emerging tech will help to shape the future of, not just logistics, but the world.

IN THIS EPISODE WE DISCUSS:

[07.51] What exactly is blockchain.

[08.55] The benefits of sharing data.

“People are generally reluctant to share their data, but [sharing data] gives you the ability to have a better, more robust process in improving your business.”

[11.21] From reducing third party dependency to creating immutable data, the benefits of blockchain.

 “In a world where we’re always worried about data security, blockchain changes what data security looks like.”

[14.34] The relationship between blockchain and bitcoin.

[15.33] The idea of data as currency.

[16.40] An overview of AI and machine learning, and its benefits.

[20.55] The balance between people and technology.

[24.41] An overview of Blockchain Guru, and ETA Guru.

“We help an organisation to define a problem, and then solution that problem.”

[30.31] A closer look at Digital SCM, and how the industry has changed since its inception 12 years ago.

“Historically, a lot of our work was around helping companies who are struggling with their existing technology. So, the mission hasn’t changed, but what’s changed is the technology.”

[36.32] Examples of how Blockchain Guru has helped customers to make efficiencies and save money.

“It’s amazing how much value is hidden in the data.”

[40.54] When, and why, you should get in touch with Blockchain Guru.

[43.58] From problem-solving to a unique solution for cattle-tracing, the future for Blockchain Guru.

 

RESOURCES AND LINKS MENTIONED:

Head over to Blockchain Guru’s website now to find out more and discover how they could help you too.

Check out our other podcasts HERE.

Oct 22, 2020

This is the third show in our “What Does Intermodal Mean to You” series, in partnership with IANA.

In last week’s episode ‘The Equipment,’ we spoke to Frank Sonzala, CEO of CIE Manufacturing, about the types of equipment that are key within the intermodal industry, what role they play in keeping freight moving and why maintenance is so important.

Today in Episode 3, ‘The Technology’ I’m joined by Phil Shook, Vice President at C.H. Robinson to talk about exactly what kinds of tech are used in the industry; the importance of connectivity and partnerships; why technology companies themselves are attracted to the intermodal industry – and the role IANA thinks tech will play in the industry moving forward.

IN THIS EPISODE WE DISCUSS:

[01.20] Phil’s 20+ year career at C.H. Robinson, how much he’s seen the industry change over that time, and his current role in staying abreast of technology so he can make the right decisions for their intermodal business line.

“Collaboration is why the change has been so quick, and so successful."

[03.41] From track and trace and cargo sensors all the way to AI and machine learning, the key technology defining the intermodal industry right now.

“It’s starting to get more integrated – and smarter.”

[06.40] The chain of custody in intermodal and how advancements in technology are helping to deliver a much higher degree of confidence for clients.

[08.25] The importance of data to consumer buying habits, and how key industry problems can be solved with data driven insights.

[12.39] How data drives connectivity and transparency, allowing businesses to measure up against best in class, create efficiencies and collaborate to drive better outcomes and solutions.

“Presenting data in a non-threatening and fact-based way opens up conversations, and customers are willing to change behavior because of it.”

[19.18] Why tech companies are focusing on intermodal, and supply chain in general.

[23.46] From growth in AI and machine learning to investment in railroad, the future of intermodal and supply chain.

“We need to make sure we're developing the technology to keep up with an ever-changing consumer buying habit.”

RESOURCES AND LINKS MENTIONED:

Head over to IANA’s website now to find out more and discover how they could help you too.

Check out our other podcasts HERE.

Oct 19, 2020

Export Development Canada has been Canada’s credit agency for over 75 years. Through their years of industry experience, they’ve helped businesses across Canada to manage risk, secure finance and establish themselves on a global platform.

Today, we talk to Zeeshan Fazal, Senior Account Manager - Technology Group at EDC to talk about helping SME’s achieve global success, how COVID-19 has affected the nations’ industry and the huge role EDC plays in supporting the Canadian economy.

IN THIS EPISODE WE DISCUSS:

[08.08] An overview of EDC, how they began and how they can help.

[10.39] EDC’s financial solutions, and their focus on managing risk.

[13.45] EDC’s non-financial solutions, and how they help Canadian businesses to navigate the international market.

[19.26] How EDC's Global Trade Team find and facilitate opportunities, by analyzing the global market and ‘matchmaking’ with Canadian businesses.

[24.15] The importance of championing SME’s, and their benefits over big business.

“The world is asking for innovative solutions, and flexibility.”

[26.43] A real life success story, and the EDC solutions that facilitated it, including risk management, and secure credit lines.

“Try to protect yourself as much as possible when you’re beginning a new relationship.”

[38.13] EDC’s integrity and commitment to social responsibility.

“We’re all learning, but it’s important to start off with a robust approach to ensure we’re living in a fair world that promotes peace and justice.”

[42.24] The impact of COVID-19 and how EDC pivoted to support Canadian business in their time of need.

[47.01] Ambition, growth and innovation, the future for both EDC and Canadian business.

“Canadian companies have proven on the global scale that they're innovative and have the capabilities to respond to global demand.”

 

RESOURCES AND LINKS MENTIONED:

Head over to EDC’s website now to find out more and discover how they could help you too.

Check out our other podcasts HERE.

Oct 15, 2020

This is the second show in our “What Does Intermodal Mean to You” series, in partnership with IANA.

In last week’s episode ‘The Industry,’ we spoke to Jim Newsome President and CEO of the South Carolina Ports Authority in Charleston. We found out more about what the intermodal industry is, how it works and how ecommerce has changed the landscape of the industry. We learned more about IANA and its role within the industry, and about the impressive investment in infrastructure that Jim has been overseeing over at the South Carolina Ports Authority.

Today in Episode 2, ‘The Equipment’ we’re talking to Frank Sonzala, CEO of CIE Manufacturing. We’re going to explore what equipment is key within the intermodal industry, what role it plays in keeping freight moving, why maintenance is so important – and we’ll be having a little bit of fun with a maintenance horror story, to remind you why paying attention to the details can make or break your supply chain.

IN THIS EPISODE WE DISCUSS:

[01.01] Frank’s impressive 37 years in the industry, and how he moved from vendor to in-house with CIE Manufacturing.

[02.45] From containers to cranes, the various components that come together to make up the intermodal industry.

[07.29] The improvements Frank has seen in road safety.

“In 2010 when CSA came in, the chassis really started to blossom into a maintenance machine that was taken care of on a timely basis instead of on a breakdown basis.”

[11.33] A maintenance horror story – why pro-active maintenance and repair is vital.

“Quality and safety mean so much!”

[14.31] IANA’s maintenance and repair committee, and the benefit it brings to the intermodal industry.

"We're all about preventative maintenance now."

[18.21] How IANA established best practice for the industry and have so successfully connected its disparate elements.

“The future is bright for intermodal and it needs bright young people to carry on the torch.”

[20.29] How technology has changed the face of intermodal.

 

RESOURCES AND LINKS MENTIONED:

Head over to IANA’s website and CIE Manufacturing's website now to find out more and discover how they could help you too.

Check out our other podcasts HERE.

Oct 14, 2020

Welcome to Blended! This is a brand new show for Let’s Talk Supply Chain and it’s going to be a little bit different to what you’ve heard before.

We talk a lot about the challenges facing our industry as a whole – changing technology, network complexity, surprises like COVID-19 – but what we don’t talk as much about is the people. The people that really drive our industry forward. And specifically, the under-represented people in our industry.

I’ve been flying the flag for women in supply chain for a few years now, through the podcast and some of my other endeavors, but Blended is going to go much further than that. Because it’s not just women who are a minority – we need to be thinking about the LGBTQIA community, people of color, those with disabilities, whether they’re visible or hidden.

As minorities, we need to join together to support each other and be each other’s allies - to ensure we ALL have a seat at the table to make our industry the absolute best it can be.

Today in Episode 1, ‘What’s in a Name,’ we’re going to be talking all about the language we use when discussing minorities – what do these words mean to us, and to others; are there right or wrong words to use, and what are the subtexts of those words; and what does diversity, inclusion and identity mean to us.

IN THIS EPISODE WE DISCUSS:

[03.29] Introductions to our Blended panelists.

  • Prakash M Radhakrishnan – Courier Operations at Toll and award-winning YouTube producer with a focus on disability and mental health.
  • Holly Qualman – VP of Marketing and Client Solutions America for Apex Logistics and adopted Korean-American woman, flying the flag for multi-racial unity.
  • Matthew Hernandez – General Manger for North America at Xenata and representative of both the LatinX and LGBTQIA communities.
  • Hope White – Founder and CEO of HD White Logistics, Founder of Hope White Consulting and Logistically Speaking Online and proud black woman.
  • Greg White – Founder of Blue Ridge Global, host of Supply Chain Now and father of daughters, with native American heritage.

[11.23] The word ‘minority’ and its connotations.

“It’s time to think about the world on a global scale.” Greg.

  • Is it a beneficial or derogatory term?
  • Does it perpetuate the feeling of being ‘other’ or ‘less than,’ since its technical definition is less than half the whole?
  • How does the insistence on labelling people affect mental health and self-esteem?
  • How does being a minority affect your goals and ambitions – are they personal to you, or are they developed so you can conform to a societal norm?
  • Are we designed to keep each other at arm’s length; is the tendency towards segregation a result of evolution – how do we push the reset button on human nature?
  • Are labels necessary at all, or are we all just people?

“It’s another stage of evolution – before we develop the language for it, we need to understand how we got here.” Matthew.

[33.20] What words should we be using specifically for the disability community?

“There’s no rulebook – and the disability community feel the same.” Prakash

[36.10] The impact of upbringing.

  • Why the way that we’re raised is so vital – prejudice is learnt, or tackled, at an early age.
  • Why we need to support everyone to succeed, and make sure that those at a disadvantage get equal if not greater support.
  • The danger in not taking on board peoples experiences and viewpoints because of preconceptions.
  • How the use of incorrect labels muddies the water and creates confusion.
  • Assumption is ignorance: the importance of being able to continue to interpret and learn.

[44.12] What words should we be using specifically for the LGBTQIA community and people of color?

  • Why it’s important to take the time to listen.
  • How some words have traditionally been used to separate minorities and make them ‘an other.’
  • Why education is so important.

[55.28] The importance of identity.

“It’s not what you’re called, it's what you answer to.” Hope

  • Why we all need to be in charge of our own identities.
  • How descriptors have changed over time and the impact that those changes have had.
  • Why it’s OK to ask, as long as you’re asking for the right reason.
  • Why we need to pay attention to the nuances of individual identities.
  • The responsibility of minorities to educate others.
  • The importance of open and honest conversations, that come from a place of empathy and understanding.

[69.09] Today’s buzzwords: diversity and inclusion.

So many of us minorities have to jump through so many hoops just to get a small slither of the pie.” Hope

  • What do these words mean to us?
  • Can you have one without the other?
  • How the meaning of diversity and inclusion can be influenced by how we’re raised, or what we’re exposed to on a long-term basis.
  • Why diversity and inclusion also need to include processes to build the foundations for education and understanding and promoting acceptance.

Often in the corporate world, we know there’s a problem, but we very seldom have the opportunity to talk about it openly.” Matthew

[80.16] Our summaries of ‘what’s in a name.’

  • Keep an open mind – Holly
  • Everyone has a story – Hope
  • Don’t be scared to ask the question – Prakash
  • Take some time to self-reflect – Matthew
  • Seek first to understand – Greg

Check out our other podcasts HERE.

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