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Let's Talk Supply Chain

Let's Talk Supply Chain is not your average supply chain podcast. We feature not just the top of the industry, but also diverse voices from within the community, new innovations and the disrupters making waves in the industry. Don’t listen to the same ol' same ol', be sparked by new ideas and fresh perspectives only on Let's Talk Supply Chain.
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Now displaying: Category: general
Nov 4, 2019

THE WISC SERIES IS BROUGHT TO YOU BY HULFT

Nicole is back! In today’s episode Sarah chats with Nicole Vernkidt who was originally on the show back in season 1. Nicole own theomx.com and is changing the face of procurement with her experience in both manufacturing and supply chain. Nicole grew up in a family business, and was exposed to a business environment from a very young age.

As a young woman in business and a start up looking for investment, Nicole was faced with certain challenges such as dealing with a credibility gap and not being able to relate so much to older, male investors. But as she says herself, when you decide to do things differently and expose yourself to the business world, you’ll face challenges one way or another. She also admits that there have been some advantages to being a woman, and that at the end of the day the most important is that gut feeling that you’re doing what you know you’re meant to be doing.

To all supply chain leaders, Nicole says make sure to get involved ahead of time. Supply chain now needs to be part of strategic decisions and needs to be there to be able to secure innovative resources and partners. This means understanding the most up to date technologies and being able to bring creativity to the forefront of decision making. Technology will always be a part of the solution, so make sure you prioritize learning the basics.

In this episode we discuss:

  • [5.24] From manufacturing to procurement
  • [15.12] Lets get out of our own way!
  • [23.38] Give us the highlights
  • [28.35] Just do it, but practice first
  • [30.49] Pay attention leaders

Resources and links mentioned:

Oct 28, 2019

In today’s episode Sarah talks with Rob from Inmar, a company that started in the coupon industry and is now fully immersed into helping companies with their supply chains. What in particular do they focus on? Making your e-commerce return process smooth with reverse logistics.

The main challenge when it comes to handling returns is driving friction out of the process - processing returns is costly, time-consuming and a negative experience quickly builds a bad reputation for the company. Using reverse logistics, Inmar manages the return process for the company, including inventory control, managing consumer credit and offering top customer service. Customers want different options when returning an item, and interconnecting every single aspect of the chain is the only way to provide a seamless experience.

Inmar handles returns by offering clients their software, micro-warehousing services and leveraging their network. As a result, companies are saving millions, reducing waste and getting a chance to get closer to their customers through a process that helps them stand out from competitors.

In this episode we discuss:

  • [3.04 What is reverse logistics
  • [6.50] The challenges when handling returns
  • [10.56] Managing consumer versus wholesale returns
  • [17.23] The potential ROI of returns
  • [23.09] Why Inmar?

Resources and links mentioned:

Oct 21, 2019

In today’s episode Sarah catches up with David Croft from OOCL Logistics, a logistics services company who's success has be defined by their customer experience and holistic approach to supply chain. Headquartered in Hong Kong, they now have 100 offices in over 40 countries, and have been working in supply chain since 1975.

What makes them different from other supply chain providers? They believe they’re more than just a freight forwarder; they focus mostly on customized solutions with cutting edge information technology. OOCL Logistics don’t consider themselves just a provider, they call themselves an ‘extension of our customer’, and take on the role of a partner in every activity they undertake.

This customer-centric mindset is what made OOCL Logistics one of the best known freight forwarders in the global market, and a leader in innovation. But they’re not stopping there: soon they will be providing customers with visual graphics on analytics, data and supply chain insights. They’re also working on artificial intelligence, environmental sustainability as well as contingency planning for risk assessments. The information technology revolution will soon be taking place and OOCL is making sure they’re staying on top for their entire network.

In this episode we discuss:

  • [4.36] The OOCL Logistics story
  • [8.45] Are they just a Forwarder?
  • [13.15]  supply chain insights
  • [23.54} A real life example
  • [30.31] Future strategies for OOCL Logistics

Resources and links mentioned:

Oct 14, 2019

In today’s episode Sarah talks to Matt from RPA Labs, a robot process automation company that automates repetitive manual tasks with bots and software. At a recent conference, VC's mentioned how RPA is the next frontier technology, so we are excited to get an opportunity to discuss what exactly is getting them so excited!

What is the difference between RPA and AI? Matt puts it adequately: AI is a collection of different tech such as machine learning and OCR, and RPA is itself part of AI. How does RPA Labs implement this when helping businesses? They have 3 main applications: document, conversation and workflow. For example, instead of manually replying to customers and keying in data, RPA Labs offers intelligent bots that read messages and can answer simple customer queries.

Their solution is pretty groundbreaking because contrary to other software providers, RPA Labs does not require signing into portals or hiring new developers. They call themselves ‘system agnostic’ and provide tech that sits on top of a company's email or website. This means no more time wasted answering basic queries, keying in data or even categorizing emails from documents; RPA Labs can do it all for you. If you want to stay competitive in 2025, this is the kind of technology that will be an absolute necessity.

In this episode we discuss:

  • [0.36] How Matt got involved with RPA Labs
  • [9.16] The difference between RPA and AI
  • [12.07] 3 main applications to move you into the future
  • [17.52} Why VC's are getting excited
  • [24.01] Why portals are an outdated solution

Resources and links mentioned:

Oct 7, 2019

In today’s episode Sarah talks to Lori, a senior executive at JDA, Lori has worked in supply chain for 8 years in various different roles and her largest challenge has been keeping up with the very fast development of technology - something she believes is key for future generations to educate themselves on.

Lori manages her team remotely, and focuses on having a healthy work life balance, being able to prioritize effectively and taking on the right risks. Her advice to other women in the industry? Make sure you’re doing something you like doing and make sure to learn about innovation, tech and machine learning. She also emphasizes on the importance of having the right mentors and leaders.

For those who are just getting started in supply chain, Lori says it’s important to know your framework and your passion. Internships are great to try out a career; if you realize that you’re doing something you don’t like, don’t be afraid to move on and try something new. Tech is going to be a core part of supply chain and business in the future, so she believes it’s important to make sure to learn a little bit about innovation, technology and AI!

In this episode we discuss:

  • [3.21] Lori’s past career challenges
  • [7.49] How to prioritize
  • [17.32] The importance of mentorship
  • [23.03} Advice for women in the industry
  • [35.53] Advice for those fresh out of college

Resources and links mentioned:

 Stay Connected with the Podcast:

Sep 30, 2019

In today’s episode we chat to Niklas, founder of Centiro Solutions, a cloud based software company that delivers end to end delivery management capabilities. They’ve been following a SAAS business model since 2002 and pride themselves on being highly flexible and delivering great customer value when it comes to technology. 

Niklas started Centiro for a simple reason: he couldn’t find what he wanted in the market. By founding his company, he was solving a problem for himself as well as the market. This worked out pretty well as Centiro is now operating in 125 countries and has over 300 employees. The reason? They look at things globally, not just in one country. When it comes to supply chain, everything is linked together, and Centiro is right at the heart of it, labeling themselves as a ‘connector’.

Niklas argues that helping companies go digital has huge benefits. It alleviates pressure on IT departments and it’s much more cost effective on customer service. But cost efficiency alone is not a sustainable advantage - supply chain is. By focusing on efficient collaboration in supply chain, a company has a much higher chance of beating its competitors. And Centiro focuses on helping businesses do exactly that. Niklas and Centiro also has a unique view on their teams, they look at individuals whollistically and ensure all their passions come alive in their jobs. 

In this episode we discuss:

  • [1.04] What Centiro does
  • [8.51] Centiro’s business model
  • [11.15] The benefits of digitizing business
  • [20.31} Why supply chain offers a competitive advantage
  • [39.31] Centiro’s talent acquisition and retention strategy

Resources and links mentioned:

Sep 29, 2019

In this second exclusive from Logtech 2019, Chris Co-Founder of Slync.io joins me to tell us why they started on a path to blockchain and then ran the other way, why? well listen to find out more!

Sep 23, 2019

In today’s episode we chat with Kevin, CMO of Symphony RetailAI, a leading AI company that provides tech solutions for FMCG retailers and CPG manufacturers. The platform helps retailers maximize profitable revenue growth with a highly advanced AI-enabled solutions that spans the entire retail value chain. 

One of their solutions revolves around customer behavior. For example, when the price of something goes up, customers don’t stop eating, they simply choose to eat something else. What else will they eat? Will they go to a different grocery store? How will this choice affect the rest of the items in the store? By putting the right systems in place, it’s much easier to understand cause and effect, customer personalization and effective promotions.  

Symphony RetailAI recently launched CINDE, an AI personal decision coach that analyses data and delivers invaluable insights. What’s the fastest growing category in my store? What do I need to change this month to increase sales? What can I cut to increase profits? CINDE has the answers - you’ll be having conversations including growth strategies, insights into underperforming promotions and new opportunities. Every retailer’s best friend!

In this episode we discuss:

  • [2.38] Symphony Retail’s AI solution
  • [7.21] The importance of understanding the marketplace
  • [19.27] The role of customer personalization
  • [22.24] A real life example of customer intelligence
  • [30.46] Cinde, a personal decision coach

Resources and links mentioned:

Sep 22, 2019

A few months ago I posed the question to the community "What are your biggest questions about blockchain" and you sent me your questions! Recently at Logtech 2019 in Las Vegas I caught up with some of the thought leaders in supply chain tech to answer your questions about blockchain, they warn us about the security and tell us why they pivot their business to avoid this technology.

This is the first of two exclusives, join me as I speak to Brian Glick of Chain.io

Sep 16, 2019

In today’s episode Kelli Paull, Vice President of Success at Shyft joins Sarah to talk about the app that is revolutionizing the supply chain workforce. Shyft is a mobile solution for hourly workers that finally allows shift workers to be in control of their schedule. Anyone working in warehouses knows that managers and employees waste a lot of time allocating shifts, finding replacements and organizing teams. Shyft puts all the updates and communication you need in one app.

Lets put it into context, a typical shift worker no longer needs to physically enter the warehouse, find a manager, ask about their shift just to be told they are not needed,  A quick tap on their phone will allow them to be on top of their schedule, notify managers if something happens and communicate with other workers which to 95% of employees It’s pretty much a dream come true.

The benefits of Shyft have snowballed into some pretty amazing perks: a lot more time and freedom for employees, higher employee retention, better communication and a chance to form a community. Another bonus: data. Companies track everything in the Shyft app, which allows them to notice patterns between users and highly optimize the supply chain process. The future of warehouse work is flexibility, and Shyft is right at the forefront!

In this episode we discuss:

  • [0.52] Top three workforce challenges Shyft helps overcome
  • [5.39] Shift workers are important to supply chain
  • [16.05] The challenges employers face with employee retention
  • [23.32] What a 95% employee satisfaction rate means to your company
  • [35.00] The future of shift work

Resources and links mentioned:

Sep 9, 2019

In today’s episode Curt, CEO of Open Sky Group joins Sarah on Lets Talk to share how they help companies implement technology appropriately. With his experience in supply chain, Curt has some very interesting insights on the supply chain industry and company culture which he talks about in this episode.

We all know majority of companies struggle with data and that it is a huge part of conversations in the industry today. Data is a challenge in itself, and Curt shows us how Open Sky Group helps companies manage their data effectively by understanding what they need and making sure they have the right data in the right field.

Another thing Open Sky Group seems to have cracked: company culture. They’ve won some of the most prestigious awards in the industry, and they’re recognized as a leader in supply chain. Curt explains that the reason is simple: they care. They care about the company brand and reputation. They care about their employees. They’ve adopted the Agile Project Methodology and aim to do ‘more with less’. They pride themselves on being honest, transparent and open, even if their customers have no idea what they’re doing. Open Sky Group is living in 2030 while we’re still here in 2019!

In this episode we discuss:

[0.48] Open Sky Group’s core mission
[5.15] The role of data in supply chain
[11.29] What sets Open Sky Group apart and who you need on your team
[17.57] Using the agile method
[26.55] What the future looks like

Resources and links mentioned:

Open Sky Group

Sep 2, 2019

Today’s episode is extra special as we chat with Ally Cedeno, not only does Holly Qualman join us as guest host but we are also celebrating the Women in Maritime everywhere!! Ally is one of the few women working in the maritime industry and has been working in the maritime industry for over 10 years. 

Her main challenge has been working in an industry where women make up only 2%. The biggest issue? Understanding the importance of being herself, and not ‘acting like the guys’. She’s learnt how to show up as herself, with her own talents and without trying to please everyone. She’s also had the experience of working on a ship full of women (10 women out of 250 people is a lot!), and this encouraged her to push for more camaraderie and diversity in the workplace.

Since then, Ally has founded Women Offshore, an organization for women in the maritime industry to come together and play a part in increasing diversity. She’s working hard on the education barrier, not only to empower women in the industry, but also to provide opportunities for women outside of the maritime world. Her mission is to get the word out and spread the knowledge and data effectively. 

In this episode we discuss:

  • [2.31] The risks Ally took early on in her career
  • [5.00] The challenges of being a woman in the maritime industry
  • [9.50] The importance of driving diversity
  • [13.48] How she’s working on the education barrier
  • [16.56] How to get the next generation excited

SPONSORED BY HULFT:

Why are we supporting a women in SC episode:

The supply chain industry is growing dynamically and yet, women still only fill 15% of top-level supply chain positions (Gartner report) HULFT believes that gender equality and diversity is critical of an inclusive workforce – we’re committed to making a difference where we can.

About HULFT

HULFT provides a single global platform that allows IT to find, secure, transform and move information at scale. HULFT's seasoned data logistics consultants uncover hidden pain points, automate tedious manual operations, and streamline data flow worldwide. For 25 years, HULFT has helped more than 10,000 customers automate, orchestrate and accelerate their global data logistics, making it easier on IT and putting data to work for the enterprise. Learn more at https://hulftinc.com/

Resources and links mentioned:

Stay Connected with the Podcast:

Find us at Let’s Talk Supply Chain

Aug 26, 2019

In today’s episode we chat with Charles Brewer, all the way from Singapore! Charles is a supply chain expert, leader and since he’s worked in the industry for over 34 years we thought who better to answer this hot topic brought to us by the listeners.

You will hear from our listeners about their challenges in working in a collaborative environment with supply chain teams and Charles will share with us his insights and amazing stories of how we need to change the narrative to bring together collaboration. So where does one start with all this? Charles gives us some helpful tips and it all starts with the leadership. Good leadership behavior trickles down and will mirror a collective approach within the team. Make sure all employees understand what every department does, and the importance of every individual’s efforts. He gives us another nifty tip: get every department to focus on the impact they have on the customer, and the role that supply chain has in the business.

From his experience working with great project managers, Charles tells us that it’s important that both departments and individuals find common ground. Instead of thinking of all the work you have to do next time you go into the office, why not go over to your co-worker in the next department over and shake their hand? Find out about their job, get to know them and figure out what makes them tick. A great first step towards building that collaborative environment we all strive for!

In this episode we discuss:

[2.15] The history of supply chain and where it is now
[4.13] The departments that feed into supply chain
[11.28] How to align departments
[18.23] Creating a collaborative environment
[32.13] What you can do as an individual

Aug 19, 2019

Lets looks at our promotional products differently....

In this episode Sarah speaks with Tim Brown, executive director of QCA, the association responsible for holding this 24 billion dollar industry accountable. All those pens, tote bags and stickers you hand out at trade shows? That is the industry we are talking about, promotional products. They are a core part of brand awareness and business today but what do you know about those your purchase and hand out?… If your company accidentally chooses a promotional goods supplier that does not meet regulations, hurts someone or has connections with slave labour, the impact on your brand can be devastating!

How can you make sure you source your promotional products come from an ethical supplier? Meet QCA, an accreditor that offers a program certifying promotional goods companies to make sure they meet regulations, are environmentally friendly and keep your brand safe. QCA offers you an opportunity to be proactive with your brand and only connect with companies that are aligned with your mission and values.

Tim gives us some tips when it comes to choosing a supplier; ask them if they have a documented compliance program, a code of conduct and whether they source from overseas. At the moment, fewer than 1% of promotional products companies are accredited. The process is thorough and demanding - but in return your brand is guaranteed to be protected!

In this episode we discuss:

  • [1.58] Why promotional goods creates the most impact to your brand
  • [8.03] 3 things to ask your promotional products supplier
  • [14.50] What are we working with?
  • [21.00] How to get involved
  • [27.53] less waste, Promotional products becoming more sustainable

Resources and links mentioned:

Aug 12, 2019

In today’s episode Sarah talks to Brandon Adams, an Emmy Award Winning TV producer and supply chain advisor who started his career shipping ice in the family business. After realizing he didn’t want to sell ice for the rest of his life, he became a TV show producer and motivational speaker plus he is also on the board of advisors for one of the newest supply chain disruptors, ShipChain.

Brandon had to deal with some unique obstacles when managing his ice supply chain - but this is what gave him all the experience and expertise that got him on the board of ShipChain, a company that makes shipping logistics simple. They solve the problem of human error through tracking and tracing systems. He explains that the supply chain industry is more than ready for ShipChain and will make the industry much more efficient.

As an entrepreneur, Brandon advises other entrepreneurs to always pay attention to the little things. Smaller problems can quickly become bigger ones. He also recommends finding people who will support you no matter what. As more disrupting technologies come to the market, he emphasizes how important it is to be able to adapt quickly and get out of your comfort zone.

In this episode we discuss:

[1.04] How Brandon got started in supply chain
[5.09] The obstacles that come with managing an ice business
[12.43] Working as an advisor for ShipChain
[20.31] Advice for entrepreneurs in the supply chain industry
[23.01] What is next for Brandon

Resources and links mentioned:

Brandon’s TV Show: Success in Your City
ShipChain

Aug 5, 2019

In today’s episode we talk to Pauline Caballero, a startup founder who started out in the supply chain industry. Like many others, Pauline stumbled into the supply chain industry by accident and decided to stay. But she did find it challenging to move up the ranks as a woman, and combined with stress, a lot of travelling and a young family she decided to leave the industry and found her own yoga studio along with her business partner.

Pauline turned to yoga and meditation to work on her mental health and help her cope with her day job. This led to her founding a yoga studio which offered classes for those with very busy schedules. Her supply chain skills came in useful when managing her startup; she knew how to create something scalable, the importance of starting from the bottom and which systems she had to put in place for business success. Her startup is now thriving and now has grown to 10 yoga studios across Ontario.

The supply chain industry needs a shift away from tradition. Pauline is now back in supply chain helping out other companies improve their culture and leadership strategies. She believes that there are a lot of roles in the supply chain that still need fulfilling, and she knows both companies and customers are hungry for an innovation shift. For this reason she believes that companies with more collaboration and innovation will be the ones who stand out and succeed in the next 5 years.

In this episode we discuss:

  • [1.20] Pauline’s journey in supply chain
  • [7.25] Building a yoga studio startup 
  • [12.00] Returning to supply chain with a focus on mental health
  • [15.14] Why the supply chain industry needs a shift
  • [20.20] Decision fatigue
  • [24.13]The main challenges for the industry 

Resources and links mentioned:

Pauline on LinkedIn

Jul 29, 2019

GET READY!! In this episode Audrey Ross, Co-host on The Trade Squad is our GUEST HOST!
Our Resident Industry Expert, Graham Robins of BorderBuddy was happy to change things up a bit and have a conversation with Audrey full of fun, value and breaking through the noise.

In this episode you will hear about why its important to negotiate a raise and how Graham is working on instilling a culture where people feel comfortable asking for a raise so they feel valued and appreciated.

Then we also talk about how the best learnings come from other people’s mistakes, and why it’s how you handle the mistake, not the mistake itself that makes a difference. Most times, the customer just wants to be heard and recognized, and thats where we get in trouble by coming up with excuses that doesnt solve the problem. 

We hear Graham’s take on crypto and Facebook’s new Libra coin, then he takes us on a journey around KPI's. After reading Bernie Smith’s book. he has come to realize that KPI's help people easily track their performance and link it to the overall company strategy. 

Lastly, because Audrey is a shipper and Graham a customs broker we could not let this match up end without discussing the impending trade wars, and why at the end of the day it’s the customer that ends up paying for extra tariffs. Complicated Canadian regulations also means a lack of innovation and competition, however Audrey and Graham agree that this allows a certain trust in the government that other countries do not have.

In this episode we discuss:

  • [2.12] Why it’s important to ask for a raise
  • [7.50] We should share more of our mistakes
  • [16.10] Libra and the future of crypto
  • [21.50] Taking KPIs to the next level
  • [27.48] How the trade wars affect the customer

 

Resources and links mentioned:

Find us at Let’s Talk Supply Chain

Jul 22, 2019

In this episode I talk to Michiel, the founder and CTO of Coco Pallet, a company that produces pallets from used coconuts in Asia and Latin America. Michiel came up with the concept when he realized there was a problem concerning the huge amount of waste of wood that goes into producing pallets. Coco Pallet's vision is to ship 400 million pallets per year, and their plan is to build 5 factories by 2022 to help with that goal. 

Coco Pallet offers a lot of benefits to the different entities in the supply chain industry. The coconut pallets are single use and one way, and they follow compliance for export regulations. They are mostly used for dry products such as books. The coconuts are bought from farmiculture waste. Since the coconuts have no value for the farmers, the coconuts are extremely cheap to buy, which in turn makes coco pallets cheaper than the wooden alternative. Coco Pallet uses in house glue and their own tools to build the pallets, making them 100% biodegradable and therefore allowing farmers to use the pallets to improve soil quality. 

Coco Pallet is part of a circular economy; they solve several problems at once and leave no waste. Farmers are provided with an extra income, importers get to lower their CO2 consumption and don’t have to pay extra fees for wood, and best of all, fewer trees are cut down. In fact, Michiel says that every factory they build saves 500,000 trees per year. Their success has led them to build a large factory in the Philippines and they will be opening 4 to 5 more factories in Asia in the next few years. Their ethical and profitable business model means there is a huge opportunity for impact investment.

In this episode we discuss:

  • [2.00] How Michiel found a way to make pallets out of coconuts
  • [8.33] The benefits of using coconut pallets
  • [14.19] How Coco Pallet created a circular economy
  • [19.35] What products can be shipped on Coco Pallet
  • [29.58] Their future and how to get involved

Resources and links mentioned:

Jul 15, 2019

In this episode, I talk to Tom Williams, Group Vice President, Consumer Products at BNSF Railway and Dr. Noel Hacegaba, COO of the Port of Long Beach, both board members of the Intermodal Association of North America. They each have many years of experience working in the intermodal industry.

Both Tom and Noel agree that the major challenge of the supply chain industry is the increasing sophistication that comes with working with different industry partners and shipping lines. As disruption meets innovation, customer expectations are also changing, their demands shifting from brick and mortar to more demanding e-commerce. Customers expect supply chain companies to make delivery processes fast, reliable and safe, which means increasing the efficiency of all coordinated shipments. IANA helps find solutions by bringing together industry leaders and placing education initiatives for everyone working with these logistics.

This fall is the IANA Expo event, a must-attend event for anyone working in the supply chain industry. It’s the largest gathering of supply chain leaders and stakeholders, including attendees such as Bill Strauss, Jeff Heller and companies such as Armstrong & Associates and SeaIntelligence Consulting. This is a great networking opportunity with around 1,800 expected attendees, over 125 exhibitors and more than 8 hours of exhibit time. IANA Expo is especially valuable thanks to the education sessions included in the schedule. Discussions on the future of supply chain, finding streamlined solutions and answering the big questions will take place during those several days. For those interested in helping shape the industry they work for, IANA is an event you definitely need to mark on your calendar!

In this episode we discuss:

  • The major challenges of the supply chain industry
  • The importance of coordinating shipments across entities
  • The IANA Expo event
  • Why it is a must-attend event
  • The key speakers and how you can make the most of it
  • The benefits of being an Iana member
  • What the future holds for Intermodal

Resources and links mentioned:

Jul 8, 2019

In this episode we talk to Demo, a Supply Chain Business Strategist at Logistics Services Panama. Demo lives in Panama, a country that has been a logistics hub for over 500 years and is a ‘one size fits all’ solution for global supply chains. 

Panama is a unique logistics hub because of its logistics assets. It has the Panama canal, allowing ships from all over the world to gain access. Panama also has a world class port system with 4 ports being developed, essentially supporting both the Pacific and Atlantic ocean. Panama has the biggest free trade zone in the southern hemisphere and charges no tax on export or on sale. This means huge savings in time and cost for businesses doing trade in that area. As Demo says, the logistics are much more efficient; what would take several weeks in Miami, takes 4 days in Panama. 

Doing business in Panama has some great advantages, as the country serves up to 30 countries and manages complex markets consisting of over 600 million people. Although Demo works mostly with big companies, he explains that Panama also has opportunities for SMEs thanks to its free trade zone airport and higher flexibility. The Supply Chain Forum happening in August is an excellent place to meet people who have experience doing trade in Panama - from SMEs to large corporations, everyone is welcome!

In this episode we discuss:

  • Demo’s journey in the supply chain industry
  • The history of Panama as a logistics hub
  • Panama’s logistics assets
  • Panama’s free trade zone compared to Miami’s
  • The kind of companies working in Panama
  • Attending the Supply Chain Forum

Resources and links mentioned:

Jul 1, 2019

WISC Series Sponsored by HULFT

Welcome back Lets Talk listeners!

Providing Disaster Relief Assistance Through Logistics

In this episode we talk to Kathy, executive director of the American Logistics Aid Network, an organization that provides supply chain assistance to disaster relief organizations and other non-profits. Kathy has worked in the supply chain and IT industry for 20 years and joined ALAN in 2010 when she took an interest in supply chain and emergency management, and started working on efficient coordination of logistics activities during disasters.

The logistics industry is instrumental to disaster relief - over 60% of spending goes into logistics. Making sure people have shelter, food and water is much more complicated than it seems. Logistics experts can provide their expertise and knowledge in order to do good, and this in turn can save a huge amount of money; Kathy uses an example where an NGO saved over a quarter of a million dollars just from 15 hours of work from a logistics expert.

The most inspiring part of Kathy’s journey has been the opportunity to see the good that companies do during disaster. Disasters are happening all the time, and although this is painful to experience, peoples’ desire to do good and be a part of something positive stands out. Anyone who works in the supply chain and logistics industry has a huge opportunity to save lives and make an impact, just by offering expertise. Kathy hopes to keep serving ALAN and provide better tools for businesses and NGOs to collaborate during disasters.

In this episode we discuss: 

  • Kathy’s journey to success
  • The American Logistics Aid Network
  • Why the logistics industry is so instrumental to disaster relief
  • Advice as a woman working in the supply chain industry
  • How to get involved with disaster relief
  • The most important piece of advice for the next generation
  • What is next for Kathy and ALAN Aid

Resources and links mentioned:

 

Jun 24, 2019

Welcome back Lets Talk listeners!

Pain Points defined: A pain point is a specific problem that prospective customers of your business are experiencing. In other words, you can think of pain points as problems, plain and simple. Like any problem, customer pain points are as diverse and varied as your prospective customers themselves.

Today, Hugo Fuentes Diaz, Partner at The OWL Solutions joins me on the show to talk about how to identify your supply chain pain points and the next steps on what to do next to simplify your supply chain performance.

In this episode, Hugo and I will talk about how OWL solutions came about, how they help organizations to simplify their supply chain performance, why cross functional metrics are important to supply chain, most common pain points, how to empower your teams to focus and execute once the challenges have been identified and the results that you should expect.

In this episode we discuss:

  • Companies’ common pitfalls
  • Finding cross functional metrics
  • The main supply chain pain points
  • Why it’s hard to understand the what and why of an organisation
  • Using focus and execution at OWL
  • A real life customer example and overall ROI
  • The future of OWL Solutions
Jun 23, 2019

I recently caught up with Marie-Chantal Savoy, VP Strategy and Communications at Logistec at the JOC Canada Trade Conference.

Marie is very passionate about the industry, about her company as well as the topic of diversity and talent.

Listen in for my exclusive interview with Marie...

Jun 17, 2019

Welcome back Lets Talk Listeners!

When I worked for a 3PL selling logistics services (ocean freight, air freight, customs, warehousing, cross dock and some trucking) the biggest question I would get from potential clients was "What makes you different from the other service providers?" Only 5 years ago, freight forwarders were struggling to figure that out and what that would like moving forward.

Today, I am speaking with John Cheringal, CEO of Axis Int'l and from what it looks like they have figured out what sets them apart from the rest of the pack which has not been an easy task.

In this episode, John joins to me to talk about what challenges are service providers facing the industry, what sets them apart from their competition, why their strategy works, how they partner with their customers for success, a typical ROI their customers can expect from working with them. Plus John lets us in on what keeps him up at night as the owner of a logistics company and how their future includes reducing their carbon footprint.

In this episode we discuss:

  • The mission statement of Axis International
  • Challenges for service providers
  • The strategic decision making process
  • Axis’ competitive advantage
  • Creating a collaborative environment
  • The ROI and benefits for the client
  • The future of Axis International

Resources and links mentioned:

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Find us at Let’s Talk Supply Chain

Jun 17, 2019

I recently caught up with Grace after our panel at the JOC Canada Trade conference in Toronto about diversity and the future of the workforce.

Here is what Grace had to say....

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