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Let's Talk Supply Chain

Let's Talk Supply Chain is not your average supply chain podcast. We feature not just the top of the industry, but also diverse voices from within the community, new innovations and the disrupters making waves in the industry. Don’t listen to the same ol' same ol', be sparked by new ideas and fresh perspectives only on Let's Talk Supply Chain.
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Now displaying: Page 4
Mar 13, 2023

Today I’m joined by Enveyo, an innovative logistics software brand that wants to optimize every aspect of a business’s shipping operations, with solutions that leverage enterprise-level technology and big data experience to empower organizations to make business-transforming shipping decisions.

Enveyo is transforming the way technology drives logistics. As the only parcel TMS provider enabling end-to-end supply chain visibility, from shipping analytics and automation to customer delivery experience management, organizations are optimizing their shipping operations with Enveyo's cloud-based suite of solutions.

Today Coby Nilsson, CEO and co-founder of Enveyo, joins me to chat all about the company and what they do; letting the data tell the story; the importance of predictive analysis to the future of logistics; and finding the balance between cost reduction and customer satisfaction.

IN THIS EPISODE WE DISCUSS:

 

[06.17] Coby’s career journey and his passion for technology.

“I’m a psych major who spent my entire career in technology… I have a passion for solving problems.”

[09.31] How Coby’s experience at Adobe inspired him to found Enveyo, the challenges he saw in the market – and why those challenges haven’t really changed.

“I ran global integrations, so we were measuring all the micro transactions… brands knew everything that was happening prior to purchase, but when you’ve bought it, it goes into the abyss… so brands wanted us to stitch that together.”

[13.10] An overview of Enveyo – what they do and how they help their customers.

“The underlying challenge for all of these organizations is the data.”

[13.51] An introduction to Insights, one of Enveyo’s five core solutions, the role of visibility, and what it means to Enveyo.

“What visibility means to me is bringing the data all together in a consolidated platform, and then allowing you, as a customer, to consume that data in ways that you want.”

[16.06] A closer look at Cloudroute, Enveyo’s innovative TMS software.

“Once you understand what’s happening and you have the data in one place, you can identify areas of opportunity.”

[18.13] Coby’s perspective on the ‘Excel epidemic’ and why businesses should be using technology systems like Enveyo instead.

“Excel is so ubiquitous, it’s a very powerful application but it starts to break down when you hit critical mass of data.”

[22.27] An introduction to Modeling, and the power of predictive analysis and data-driven decision-making.

“You start with Insights, then you see some opportunities. But before you want to pull the trigger on orchestration, test it out. Run a scenario and see if it’s going to have the impact you expect.”

[24.08] A closer look at Enveyo’s Alerting solution, its role as the communication bridge with the customer and how it can help to improve customer experience.

[25.49] The ideal client for Enveyo.

[27.27] A case study showing how Enveyo’s modeling solution helped a key customer to make strategic decisions around their carrier choice and distribution center, ultimately helping them to save 16% on shipping costs and grow by 31%.

[30.59] The future for Enveyo.

 

RESOURCES AND LINKS MENTIONED:

 

Head over to Enveyo’s website now to find out more and discover how they could help you too. You can also connect with Enveyo and keep up to date with the latest over on LinkedIn, Facebook, YouTube or Twitter, or you can connect with Coby on LinkedIn.

This episode was filmed at Manifest 2023. If you enjoyed it, and want to explore some of the other great content filmed at the event, why not check out episodes:

Check out our other podcasts HERE.

Mar 6, 2023

In today’s episode of Women In Supply Chain, I’m joined by Paige Wei-Cox: one of Supply Chain Digital’s ‘Top 100 Women in Supply Chain,’ and a 2022 Pro to Know.

Paige Wei-Cox is a global leader with extensive cross-border supply chain experience. Over the course of her 20-year career at SAP, she has held a variety of management positions across the US and Germany. The recipient of Supply Chain and Demand Executives prestigious ‘Women In Supply Chain’ award, Paige is passionate about transforming today’s fragmented supply chains into a unified, collaborative and intelligent network of networks.

Today Paige will be talking to us about her career so far; the importance of industry recognition for women; why there’s more supply chain disruption to come; and moving countries, and continents, to pursue her dream. Plus, she’ll be sharing her experiences as a woman in supply chain, as well as her words of advice for all of the women following in her footsteps.

 

SHOW SPONSOR:

 

Women fuel the success of some of the world’s most successful businesses, yet barriers still exist. SAP is committed to supporting and elevating a new generation of women to profoundly lead and impact global supply chains and are proud to support the Women in Supply Chain Series and its efforts.

Supply chains need to evolve from low cost and optimized to risk-resilient and sustainable and SAP can help.

SAP Digital Supply Chain solutions connect the entire process — design, planning, manufacturing, logistics, maintenance, and service; connecting your supply chains to the rest of your business and all your contextual data; supporting your efforts in alleviating risk in your supply chains.

SAP is the market leader in enterprise application software and for the last 50 years has been helping companies to run better. Find out more at sap.com/scm

 

IN THIS EPISODE WE DISCUSS:

 

[06.09] How Paige found supply chain, and her varied career journey through the industry.

“My career went from manufacturing to R&D, PLM, logistics, planning, networks – it’s travelled the entire supply chain… it’s been a fun journey!”

[08.11] From a shift to demand driven and embracing a customer-centric approach, Paige reflects on how the industry has changed since the start of her career, and what she’s learned along the way.

“At that time, not many people talked about supply chain, it was more about ‘how do we optimize my enterprise… it was the beginning of digitization.”

[13.15] How and why Paige moved to Europe, her experiences, and the cultural differences she’s observed between Germany and the US.

[20.45] Paige’s current role as senior vice president, chief product officer and global head of SAP Business Network, and the challenges, highs and lows it encompasses.

“The fun part is the creation... the non-fun part is there’s no buffer time… when you don’t have a full calendar, you almost feel lost!”

[25.48] The challenges and changing trends that Paige is observing at an industry level, and from the perspective of SAP and their customers – and how she’s tackling them.

“We’ve gone through this incredible globalization, but I also see a trend of localization… the complexity of supply chain is no longer about finding the cheapest supply, or 100% outsourcing. It’s about how my whole supply and demand chain can connect.”

[30.41] Paige’s experience as a woman, working for 25 years in a male-dominated industry, and whether the landscape for women has changed.

“When I first started, I was the only girl… today if I look at my teams around the world, I see a lot of young women entering with passion… we’re much more diversified.”

[32.34] The importance of mentors, of elevating female voices in the workplace, and of women supporting women.

“To really grow and learn, you need someone to challenge and push you, but also support you and open their network to you.”

[36.23] Paige’s industry awards, and the importance of continuing to celebrate women in supply chain.

“Hopefully more women will find the topic to be interesting, because if you’re a problem-solver, there’s no other field more interesting than supply chain. There are so many challenges that nobody has answered that makes this industry super challenging but very fulfilling.”

[38.37] The personal achievement that Paige is most proud of.

[40.34] The future for Paige.

[41.56] Paige’s advice for girls and women looking to follow in her footsteps.

 

RESOURCES AND LINKS MENTIONED:

 

You can connect with Paige over on LinkedIn.

If you enjoyed this episode and want to hear from other inspirational women from SAP, check out episode 321 featuring Darcy MacClaren, Senior VP of Digital Supply Chain and Manufacturing for North America or 283: Blended – The Rise of Asian Discrimination featuring Gale, Director of Global Influencer Marketing at the leading brand.

Check out our other podcasts HERE.

Feb 27, 2023

Today I’m joined by Envase Technologies, a game-changing TMS provider that is on a mission to guide the freight industry into a more sustainable and profitable future.

Envase bring together everything you need to gain visibility and control over your operations, expose inefficiency, and de-clutter your system, including industry-leading TMS options to fit your needs, business intelligence, rate management tools, an integrated mobile driver app, and a complete marketplace.

Today Larry Cuddy, CEO of Envase Technologies, joins me to chat all about the company; the power of strategic mergers and acquisitions; putting a focus on optimization, as well as visibility; and the importance of industry-wide collaboration.

 

IN THIS EPISODE WE DISCUSS:

 

[06.32] An overview of Envase Technologies – what they do and how they help their customers.

“Envase is a digital drayage intermodal platform... and we’re helping optimize terminals.”

[07.25] Larry’s founder journey, and why he decided to tackle a fragmented market by establishing Envase and taking a proactive approach to mergers and acquisitions.

“We all got along as competitors, and now we’re all on the same team!”

[09.00] Why Larry is passionate about ‘getting his hands dirty’ in business, and the importance of collaboration.

“It gets back to culture… so we lead by example. I would never ask anybody to do anything that I haven’t attempted.”

[10.33] Larry announces some breaking news, and explains the impact it will have on the industry, and Envase customers.

“It’s so exciting, because nothing has been attempted like this!”

[12.16] The landscape of the current market, and Larry’s reflections on the key challenges and trends.

“There’s a real big spotlight on visibility and transparency… but ultimately where everyone wants to get to is optimization, and that’s the thing that everybody overlooks.”

[14.47] Larry’s advice for organizations starting their digital transformation journey; how they can identify the available options; and the conversations Envase have with their own clients to discover the best solutions for them.

[17.53] The challenges facing Envase’s customers, and how Envase can help.

“We still fight the fight every day about collaboration… people want to be protective of their data, they don’t want to share, they don’t want to be friends – so we take a very different approach.”

[19.27] From collaboration to data, the future for the industry.

“We’ve got air, we’ve got ocean, we’ve got LTL, we’ve got truckload. We’ve got all these different modes, but nobody shares the same DNA in order to say ‘hey, this is how we do this better!’”

[21.23] The future for Envase Technologies.

“We’re never happy with the status quo!”

RESOURCES AND LINKS MENTIONED:

 

Head over to Envase Technologies’ website now to find out more and discover how they could help you too. You can also connect with Envase and keep up to date with the latest over on LinkedIn, Facebook, YouTube or Twitter, or you can connect with Larry on LinkedIn.

If you enjoyed this episode, and want to hear more from Envase Technologies, check out episode 311 featuring Allen Thomas, Chief Commercial Officer at Envase. Allen told me all about the company and what they do; the importance of digitizing drayage; how simplicity empowers growth; and why the freight industry is vital to the future of the nation.

This episode was filmed at Manifest 2023. If you want to hear another fantastic episode filmed at the event, why not check out episode 322, Innovative Asset Tracking Made Easy, with Blackberry Radar.

Check out our other podcasts HERE.

Feb 19, 2023

Today I’m joined by Makersite, an award-winning, sustainability-driven software-as-a-service provider helping manufacturing enterprises solve complex challenges around their products and supply chains.

Makersite develops next-generation product data management tools for the global manufacturing industry, providing AI, data and apps for sustainable product and supply chain decisions at scale. Founded in 2018, the platform is the only cloud-based platform combining data aggregation and live applications for agile product life cycle management.

Today Neil D'Souza, Founder and CEO at Makersite, joins me to chat all about the brand and what they do; using automation to help achieve Net Zero; the importance of shortening innovation cycles; and transforming visibility into resilience.

 

IN THIS EPISODE WE DISCUSS:

 

[06.35] Neil’s background, his early interest in sustainability, and why he founded Makersite.

 “I got into the space early.. and it wasn’t so much about carbon… it was more about looking at how much we waste from what we create or extract from the environment, and how we can change it.”

[09.52] How things have changed since Makersite was founded in 2018, why they’re still helping clients to do the same thing, but with vastly different decision-making criteria, and why everyone is looking for the next big thing to drive innovation forward.

“Wherever you look across the globe, there is a race like never before.”

[13.07] An overview of Makersite – what they do and how they help their customers.

“The problem fits squarely in the hands of people that make stuff. Very often, we direct attention to how we use it, but it really isn’t... We shouldn’t direct responsibility away.”

[16.10] The ideal client for Makersite.

[17.58] A case study showing how Makersite helped Microsoft figure out where to invest money to reduce impact, by quickly analyzing component data to allow them to optimize and drive effective change.

[22.06] Sustainability and the goal of Net Zero, the struggle with translating big ESG ambitions into practical action and how Makersite are helping businesses to ‘automate their way to net zero.’

“Net Zero is almost theoretical. Practically, there’s no way to get to net zero, unless you look at off-setting as one component… But you cannot just continue to operate as you do today, and just buy credits somewhere else, that doesn’t work.”

[29.26] How Makersite are empowering manufacturers to accelerate product design, and the importance of shortening innovation cycles to design better products faster.

“We want to get to Net Zero by 2050, and lots of countries and companies have pledged for this. That’s 30 years. But the average go-to-market for an innovation cycle for technology today is five to seven years. So if you’re a car designer you have five iterations, at most, to make your car net zero.”

[33.44] Supply chain risk, the importance of resilience and how Makersite are helping to transform visibility into resilience.

“Resilience is the reaction to disruption.”

[39.40] What integration and onboarding looks like with Makersite.

[41.35] The future for Makersite.

 

RESOURCES AND LINKS MENTIONED:

 

Head over to Makersite’s website now to find out more and discover how they could help you too. You can also connect with Makersite and keep up to date with the latest over on LinkedIn or Twitter, or you can connect with Neil on LinkedIn.

If you enjoyed this episode and want to hear from more brands talking about sustainability and a Net Zero goal, check out episode 312, featuring Mark Ang, Co-founder and CEO at GoBolt, where he talked all about bringing sustainability to an industry notorious for its heavy impact on the environment, and his organization's goal to reach carbon-negative deliveries by the end of 2023.

Or why not check out my blog, Combating Climate Change with Supply Chain Solutions, for a quick read on going green.

Check out our other podcasts HERE.

Feb 15, 2023

It’s episode 29 of Blended: I’m joined by a new panel of incredible guests and, today, we’re talking about fostering an inclusive workplace.

Creating an inclusive workplace doesn’t just benefit your employees, it can pay off in dividends for your business. Companies with a strong culture of inclusion—one that encourages innovation and collaboration among staff—are increasingly seen as more attractive to potential employees, clients, and investors. From revising hiring practices to restructuring internal policies, embracing diversity can be an invaluable asset to any organization.

Today, we’ll discuss how you can foster a positive atmosphere at work where everyone feels accepted and respected no matter their gender identity or cultural background.

 

 

 

 

IN THIS EPISODE WE DISCUSS:

 

[00.58] Introductions to our Blended panelists.

  • Desiree Booker – Founder/CEO of ColorVizion Lab
  • Jonathan Townsley – Senior Business Partner at Sterling
  • Brian Glick – Founder/CEO of Chain.io

[04.10] The group shares their definitions of what being an inclusive workplace means, and which groups we may be talking about.

“It means figuring out how we can create a level playing field so that everyone has an opportunity to thrive in their respective roles.” Desiree

  • Understanding the individual needs of these groups
  • Understanding the challenges and inequities they face
  • Creating safe spaces in the workplace
  • Giving individuals the platforms they need to be successful
  • Intentionality
  • Listening & understanding the challenges people face
  • Figuring out how individuals would like to be supported

[11.26] The panel discusses the challenges of creating an inclusive workplace.

“To get it into our DNA you have to get past that tokenism, right? Its the intentionality.” Anonmyous

  • Mistakes are going to be made
  • Getting all levels of leadership on board
  • Accountability
  • DEI leader burnout
  • Lack of resources and support
  • Fear around language
  • How we change communication
  • Treating people as individuals
  • Setting boundaries

“Your actions need to speak louder than just the words.” Sarah

[25.30] The group discusses the role that bias plays in inclusive workplaces, how to get over it, how to make it a part of communication, and how to normalize it.

“We have to build up in our cultures and our workplaces that you shouldn't be afraid to make that mistake. Be mindful of it, but don't be afraid.” Johnathan

  • Being open to receiving feedback without bias
  • To not be afraid of making a mistake
  • Letting actions speak louder than words
  • Embracing change
  • Self-reflection
  • Approaching teams without bias
  • Becoming more vocal about sharing points of view
  • HR's role in removing bias in the workplace
  • Solutions to getting over the bias
  • Bridging skills and talent gaps
  • Hiring based on values alignment
  • Industry expectations
  • Individual Responsibility
  • Being Vulnerable

“We're all human beings so bias is going to creep up at some point, you just have to be able to recognize it and check it.” Desiree

[1.06] The panel sums up their thoughts from today’s discussion.

“Be who you are, love it, be fabulous. Be the world you want to live in and the rest will usually take care of itself.” Brian

RESOURCES AND LINKS MENTIONED:

 

Encouraging an inclusive work environment is essential for an organization’s success, as it can help foster communication between teams, promote respect among different cultures and perspectives and lead to better emotional well-being for employees. We hope this article has helped to demystify the term “inclusive workplace” and offered practical steps for cultivating one. Everyone has a role to play in fostering inclusivity at work; from tackling our own biases to helping create an open dialogue about diversity, we can all work together to make sure everyone feels safe and accepted. If you found this post informative and would like to stay connected with us, please follow us on social media where we offer regular tips and tricks related to creating an inclusive workplace. Together we can take steps toward creating a workplace culture where everyone feels respected and valued.

You can connect with Desiree, Johnathan, and Brian over on LinkedIn.

If you enjoyed this episode and would like to hear more from our guests, check out:

Check out our other podcasts HERE.

Feb 13, 2023

Today I’m joined by BlackBerry Radar, a logistics technology brand that delivers asset monitoring, engineered for intelligence, and designed to solve for your most common transportation challenges.

Launched in 2016, BlackBerry Radar is an intelligent, secure and user-friendly asset tracking and monitoring solution. It provides reliable industry-leading visibility into a range of fleet assets, including trailers, flatbeds, chassis and intermodal containers, utilizing device hardware, a secure communications network, and a dynamic cloud platform.

Today Shannon Hamilton, Vice President of Blackberry Radar Sales, joins me to chat all about the brand and what they do; pioneering the future of hyperconnectivity; making the complex simple; and leveraging real-time insights to deliver better, and faster, customer service.

 

IN THIS EPISODE WE DISCUSS:

 

[06.03] How the transportation industry’s challenges have evolved, the landscape of the industry in a post-pandemic environment, and the key focus areas for logistics businesses.

“Coming out of the pandemic we’ve seen a bit of a slowdown, so now it’s really about assessing and right-sizing your fleet, and making better financial decisions about where you’re investing in those assets.”

[07.36] An overview of Blackberry Radar – what they do and how they help their customers.

“Everybody knew Blackberry, back when it was their favorite handset, but most people don’t know what we’re doing today… We’ve been using all of our Intellectual Property, and including all of the design capabilities of building handset software, but now we’re building devices for the transportation industry.”

[09.21] A closer look at the Radar device itself, what it does, and how and where it can be installed.

“Marrying both the physical location with the inside of that piece of equipment is really enabling next-level efficiency.”

[12.12] From helping to reduce empty miles to improved maintenance efficiency, the benefits of installing BlackBerry Radar in your trailers.

[16.49] The most efficient ways to mitigate risk, the importance of good data, and how Blackberry Radar can help.

“Mitigating risk is really about having the information in a usable way, that can improve the way you make decisions. The quality of your decisions is really based on the data that you have – if you have good data, you make good decisions.”

[18.59] The challenges within intermodal and how Blackberry Radar can help with a range of issues from displacement and theft to next-level visibility.

[23.43] A closer look at what reporting, data and customization looks like with Blackberry Radar.

“Every business has different business rules and different logic that they’re working towards. So all of those events can be customized so you’re making use of that information in the best possible way.”

[25.42] The ideal client for Blackberry Radar.

[26.19] A case study showing how Blackberry Radar helped a key client to better utilize existing equipment instead of regularly invest in new assets, ultimately resulting in a vast reduction of capital investment, reduction in maintenance, creation of new revenue streams and enhanced customer experience.

[30.11] The future for BlackBerry Raday.

 

RESOURCES AND LINKS MENTIONED:

 

Head over to Blackberry Radar’s website now to find out more and discover how they could help you too. You can also connect with Blackberry Radar and keep up to date with the latest over on LinkedIn, or you can connect with Shannon on LinkedIn.

If you enjoyed this episode and want to hear more from Shannon, check out her blog for our Women In Supply Chain series, where she shares more about her career journey, who inspires her and her experience as a woman in a historically male-dominated industry.

This episode was filmed onsite at Manifest. Look out for more incredible content from the show - coming soon!

Check out our other podcasts HERE.

Feb 5, 2023

In today’s episode of Women In Supply Chain, I’m joined by multi-award-winning supply chain leader Darcy MacClaren.

Darcy MacClaren is a strategic global leader who has spent 30 years growing, differentiating, and improving businesses through technology transformation with a focus on supply chain. She has held various leadership roles at SAP over the last ten years and currently serves as the Senior Vice President of Digital Supply Chain and Industry 4.0 for SAP North America. Darcy is passionate about collaboration, and committed to guiding organizations in their digital transformation journey through innovative technology and next-generation business processes.

Today Darcy will be talking to us about her career so far; the role of sponsors, as well as mentors; building a support network for women; and putting a focus on helping companies build resilient, agile, and sustainable supply chains. Plus, she’ll be sharing her experiences as a woman in supply chain, as well as her words of advice for all of the women following in her footsteps.

 

SHOW SPONSOR:

 

Women fuel the success of some of the world’s most successful businesses, yet barriers still exist. SAP is committed to supporting and elevating a new generation of women to profoundly lead and impact global supply chains and are proud to support the Women in Supply Chain Series and its efforts.

Supply chains need to evolve from low-cost and optimized to risk-resilient and sustainable and SAP can help.

SAP Digital Supply Chain solutions connect the entire process — design, planning, manufacturing, logistics, maintenance, and service; connecting your supply chains to the rest of your business and all your contextual data; supporting your efforts in alleviating risk in your supply chains.

SAP is the market leader in enterprise application software and for the last 50 years has been helping companies to run better. Find out more at sap.com/scm

 

IN THIS EPISODE WE DISCUSS:

 

[06.53] Darcy’s ambition as a young person, and how a role at Hewlett Packard in the early days of her career set Darcy on a path to success.

“Right from a young age, I knew I wanted to be successful, I knew I wanted to be powerful – but I didn’t know what that meant.”

[09.18] How Darcy found supply chain, why her strengths were such a good match, and why she really fell in love with the industry.

[13.02] Why Darcy found her voice early on in her career, and how she came to appreciate the magnitude of supply chain and the impact it had on people’s lives.

“I do a lot of mentoring for folks entering the field and I always let them know: 'you know more than you think you know. You just don’t have the confidence yet.'”

[16.59] Why Darcy joined SAP, her journey at the brand over the past 11 years and why she’s so passionate about it.

“When you work at a smaller niche company, many times you look around the room and you’re the most experienced person there. I wanted to learn from senior executives, the best in the world, and really grow myself as a leader.”

[20.33] Darcy’s current role as Senior VP of Digital Supply Chain and Manufacturing for North America, the increasing importance of digital transformation, and what she sees from her perspective at SAP.

“It’s a journey. But the good news is that digital transformation is finally starting… you don’t transform overnight but you have to have a plan, and you have to start now.”

[25.34] The importance of tackling sustainability in supply chain, alongside risk, agility and resilience.

“We all know it’s the right thing to do… but if you want the best people, they want to work for sustainable companies; if you want customers, they want to buy from sustainable companies – so it makes good business sense.”

[29.06] Darcy’s experience as a woman in a male-dominated industry across her 30-year career.

“It has changed, but not to the extent that I thought it would have, by the time my daughter came into the industry.”

[34.23] Why Darcy established the award-winning Women in Supply Chain Network, and the impact it’s having on the community.

“It’s great for the career path if you have aspirations to be in the C Suite – supply chain is a great background to have, because of the visibility you get across different industries.”

[36.43] The difference between mentors and sponsors, and Darcy’s advice for making the most of both of them.

[40.25] Darcy’s reflections on why women should dive into supply chain, and why they’re so well-suited to the industry.

“There was a study that actually said, statistically, women are better suited to supply chain – and it had to do with empathy.”

[43.12] Darcy’s advice for girls and women looking to follow in her footsteps.

 

RESOURCES AND LINKS MENTIONED:

 

You can connect with Darcy over on LinkedIn.

If you enjoyed this episode and want to hear from another incredible woman from SAP, check out 283: Blended – The Rise of Asian Discrimination featuring Gale, Director of Global Influencer Marketing at the leading brand.

Check out our other podcasts HERE.

Jan 30, 2023

Today we’re putting the spotlight on one of our incredible live shows, LogTech Live With Eric Johnson.

Eric is Senior Editor of Technology at the Journal Of Commerce and a long-time friend of the show, and he brings us his unrivaled industry insights – and Dad jokes! – on the first and third Friday of every month at 10am EST.

In this episode, Eric is joined by special guest Anthony Miller, SaaS, Tech, Logistics and Supply Chain Consultant, to talk about the hottest news from the biggest brands in logistics right now.

 

IN THIS EPISODE WE DISCUSS:

 

[08.22] From C.H. Robinson CEO Bob Biesterfeld’s shock exit to a new collaboration between an early-stage tech provider and freight forwarders, Eric explores the news of the week.

[15.01] An introduction to Eric’s guest, Anthony Miller, his experience at WiseTech, and his love for logistics.

“Logistics is so exciting and ever-changing… some people would say it's still stuck in the past, but I don’t see that. It’s a mixture of both – you have the great people and the processes, and then you have the tech, and they’re all just trying to come together.”

[19.56] How and why Anthony became a provocative logistics voice on LinkedIn.

“I want people to read something and think about it, go and do some research, talk to people and form your own opinions.”

[27.53] Anthony and Eric discuss CargoWise - its position in the market, why the organization has come under recent scrutiny, how businesses like GoFreight are breaking through to serve the SMB market, and the downside of aggressive acquisition strategies.

[41.20] Anthony’s thoughts on the future for CH Robinson and Flexport.

“Our industry is about consolidation. And as soon as you show some weakness, that’s it – sharks are circling.”

[47.51] Eric ends with his favorite question: ‘what’s your favorite band and why?’

 

RESOURCES AND LINKS MENTIONED:

 

Discover more breaking news over on Journal of Commerce, and connect with Anthony on LinkedIn.

If you enjoyed the show, there are plenty more episodes of LogTech Live to explore. And if you want to hear even more from the super-knowledgeable Eric Johnson, you can also catch him on episode 238 and episode 300.

Check out our other podcasts HERE.

Jan 23, 2023

Today I’m joined by Nipendo, a forward-thinking software brand that is on a mission to improve how buyers and suppliers work together to combat Source-to-Pay inefficiencies and costs.

The Nipendo platform is an intelligent intermediator between buyers and suppliers, using technologies like Robotic Process Automation, Artificial Intelligence and Machine Learning, to streamline interactions and benefit all trading partners. The Nipendo platform is used by cross-vertical medium-sized and large companies across the globe, helping them reduce costs and improve procurement and supply chain efficiencies, as well as supporting their competitive strength.

Today Paul Noel, Chief Revenue Officer at Nipendo, joins me to chat all about the company and what they do; their recent acquisition by Amex; changing the game in a flooded SaaS market; helping brands to embrace digital transformation processes; and the importance of bringing buyers and suppliers together in mutually beneficial partnerships.

 

IN THIS EPISODE WE DISCUSS:

 

[06.38] How and why Nipendo was founded, and what attracted Paul to the brand.

“It was that approach – much more additive than disruptive – that really intrigued me as the new age of spend management.”

[10.34] An overview of Nipendo – what they do and how they help their customers.

[12.55] Buyers: their key challenges, how the Nipendo platform works for them, and the benefits it delivers.

[15.02] Suppliers: their unique set of obstacles, and what the Nipendo platform looks like from a seller's perspective.

“As buyers get their act together more, it forces more requirements on the suppliers… the big saving for suppliers is having one place where they can work with multiple customers.”

[17.45] The impact of facilitating buyers and suppliers to work more successfully together, at a business and industry level.

“People stop doing tedious things!... The pandemic gave everyone a shot in the arm - people started thinking ‘what am I doing that’s value add, what am I doing that can be automated?’”

[21.15] Paul’s thoughts on digitization and what he thinks organizations have been doing wrong, and right.

[23.56] What integration and onboarding look like with Nipendo.

“The availability of your IT can be a block, but when you’ve figured that out, the rest of is pretty easy. We’re going to do the heavy lifting, because we’ll make sure that message is going to flow through whatever pipe you open up, it’s just a matter of opening that pipe.”

[27.44] The ideal client for Nipendo.

[29.46] Several case studies showing how Nipendo helped key clients improve efficiency, collaboration and communication, ultimately supporting overall business growth, optimization and cost reduction.

[34.06] The future for Nipendo.

“2023 you’ll see our name out there for a more holistic approach that a mid-market company can use, so they can leverage technology to walk and talk like a big guy, without having to be a big guy."

RESOURCES AND LINKS MENTIONED:

 

Head over to Nipendo’s website now to find out more and discover how they could help you too. You can also connect with Nipendo and keep up to date with the latest over on LinkedIn, Facebook or Twitter, or you can connect with Paul on LinkedIn.

If you're in the mood for a good read, check out our Women In Supply Chain blog interview with good friend of the show Sarah Scudder - she talks all about how, in the early days of her career, learning that procurement and marketing weren’t collaborating led to her breakthrough moment.

Check out our other podcasts HERE.

Jan 16, 2023

Today I’m joined by Aera Technology, a forward-thinking company that is on a mission to drive beyond digital transformation and make businesses smarter, dynamic, digital, and wildly successful.

Aera Technology is the Decision Intelligence Company that makes business agility happen. Their innovative cloud platform integrates with your existing systems to digitize, augment, and automate decision-making in real-time. In the era of digital acceleration, Aera helps enterprises around the world transform how they respond to the ever-changing environment.

Today Fred Laluyaux, CEO at Aera Technology, joins me to chat all about the company: what they do; using AI to reimagine how organizations operate; the rise of citizen data scientists; and harnessing the power of Decision Intelligence.

 

IN THIS EPISODE WE DISCUSS:

 

[06.40] Fred’s background and exciting career journey as a tech entrepreneur.

“I’ve spent the last 25 years of my life building technology that helps large organizations manage their performance... (and) modeling complex problems – I feel like I’ve been trying to solve a giant puzzle for the last 25 years!”

[09.17] From cycle speed to increasing complexity, the key changes and challenges faced by today’s supply chains.

“All this new technology is allowing us to move the envelope. But the complexity of the problems that we have to resolve is also increasing exponentially. So you have this race between a goal post that’s moving very fast, and technology that’s trying to catch up... The problem goes beyond supply chain. ”

[13.10] An overview of Aera – what they do, how they help their customers and their vision for customers, and for the industry.

“The vision we had is simple… building a technology that would allow the thinking to be connected to the doing.”

[16.40] Decision Intelligence: what it means, why Gartner has recognized it as a top industry trend for this year, and how it works with Aera.

[25.45] A closer look at Aera’s four key product areas: Aera Understands, Aera Recommends, Aera Predicts and Aera Acts.

[35.00] Fred’s reflections on the balance between people and technology, the importance of collaboration and why Aera is embracing a new era of citizen data scientists.

“The operationalization of data science is really the next frontier.”

[38.04] The ideal client for Aera, a closer look at onboarding and integration, and the importance of finding the balance between time to go live and time to value.

“Its not a competition between the human operator and the system – it’s a collaboration.”

[44.03] A case study showing how Aera helped a key client increase their accuracy and response rate, leading to an increase in customer satisfaction, a decrease in order cancellations and, ultimately, higher profit.

“What excites me about this adventure is that we’re deploying a technology that’s new to enable companies to do things that were not happening before.”

RESOURCES AND LINKS MENTIONED:

 

Head over to Aera Technology’s website now to find out more and discover how they could help you too. You can also connect with Aera and keep up to date with the latest over on LinkedIn or Twitter, or you can connect with Fred on LinkedIn.

If you enjoyed this episode and want to hear from another brand that is embracing the power of AI and machine learning, why not check out episode 290, Tomorrow’s Insights Delivered Today: Enabling Operational Automation, featuring Caleb Nelson of Sifted.

And if you were intrigued by Gartner's top trend, Decision Intelligence, and are keen to discover some of the other trends you need to know about for 2023, make sure to dive into Logtech Live With Eric Johnson. Eric is Senior Editor of Technology at the Journal Of Commerce, so if something's going down in supply chain, he's the first to know!

Check out our other podcasts HERE.

Jan 9, 2023

Today I’m joined by TraceGains, the world’s only networked ingredients marketplace.

Founded in 2008, TraceGains connects people and information so teams can work smarter. As a global technology company, they provide networked innovation, quality, and compliance solutions to consumer brands that want to reduce supply chain risk, innovate faster, speed up business processes, and take control of data.

Today Gary Nowacki, Founder and CEO at TraceGains, joins me to chat all about the company: what they do; achieving visibility and productivity through collaboration; overcoming today’s supply chain challenges; and bringing people and ingredient data together in new ways to achieve business agility.

 

IN THIS EPISODE WE DISCUSS:

 

[06.31] Gary’s background and how, and why, it led him to founding TraceGains.

“When we founded TraceGains, I think we used the same trick that I would recommend for anybody founding a tech or software company: find a real pain, and then make sure it’s not being serviced well.”

[08.37] A closer look at some of the biggest challenges in the food industry right now, why those challenges are forcing companies to re-evaluate their supply chains, and how TraceGains are helping their customers to conquer disruption.

“The food industry, like almost all industries, really focused on cost… Now, everything is sky rocketed through inflation and new drivers have come along…”

[13.36] An overview of TraceGains – what they do and how they help their customers.

“This is an incredibly fragmented supply chain… it was using a hub and spoke methodology… and that’s a really bad way to do things! … So we stole a page from the playbook of social media companies, and said: “Forget the hub and spoke. Let’s just get all these companies to connect.”

[15.34] A deeper dive into TraceGains Gather, a marketplace that invites customers to “experience sourcing nirvana.”

[19.56] A closer look at TraceGains' configurable solutions for product development, which support customers in creating new formulas and finished goods.

[24.02] TraceGains’ compliance solutions, and the benefit of having a range of complimentary solutions all under one roof.

[26.28] Why ingredient agility equals brand agility, and why mastering ingredient data is key to evolving your supply chain.

[28.01] Collaboration, the importance of bringing buyers and sellers together with co-manufacturing, and an example of what can go wrong when good collaboration is lacking.

“We have a new capability so buyers and sellers can collaborate, not just with the brand owners and ingredient sellers, but also with the co-manufacturers so all three can come together in a workspace – it’s almost like Pinterest… because in this problematic issue of supply chain disruptions, we need collaboration more than ever!”

[32.08] What onboarding and integration looks like with TraceGains.

“There’s a lot less integration that needs to be done, because people are just interacting and collaborating in the cloud.”

[34.06] The ideal client for TraceGains.

[36.29] A case study showing how TraceGains helped a leading bakery make fast and responsive manufacturing decisions and ensure product continuity, by providing vital data insights on variable ingredients.

[39.30] The future for TraceGains.

“These problems exist in every country around the globe… so growing internationally is the next logical step.”

RESOURCES AND LINKS MENTIONED:

 

Head over to TraceGain’s website now to find out more and discover how they could help you too. You can also connect with TraceGains and keep up to date with the latest over on LinkedIn, Facebook, Twitter, YouTube or Instagram, or you can connect with Gary on LinkedIn.

If you enjoyed this episode and want to find out more about the food and beverage supply chain, why not check out episode 245, featuring Marina Mayer, editor-in-chief of Food Logistics and Supply & Demand Chain Executive.

Then check out episode 257, a special episode of our live show Action Items with Dyci Sfregola, in which Dyci interviews Atia Yarbrough, Director of Demand and Supply Planning at Mason Dixie Foods, to discover more about building successful S&OP processes, finding the right partners, and the importance of dual sourcing.

Check out our other podcasts HERE.

Dec 31, 2022

In today’s episode of Women In Supply Chain, I’m joined by Ashley Yentz, a supply chain leader who is passionate about driving sustainability and creating solutions that improve lives.

Ashley discovered her love for supply chain during several successful internships at automotive megabrand, Toyota. And, after a stint as a logistics analyst at Hilti, Ashley’s career really took flight at LeanCor Supply Chain Group. She developed, implemented, and managed lean supply chains totalling around $300M in annual transportation spend and, in 2021, she brought all of her experience, knowledge and passion to her current role as VP of Supply Chain and Material Flow at Sleep Number, a leader in sleep and wellness technology.

Today Ashley will be talking to us about her career so far; her passion for creating a more inclusive workforce; developing customer-focused solutions; and why her ultimate goal is to influence a priority shift toward climate change and social consciousness in the logistics and supply chain industry. Plus, she’ll be sharing her experiences as a woman in supply chain, as well as her words of advice for all of the women following in her footsteps.

 

SHOW SPONSOR:

 

This Women in Supply Chain feature was sponsored by Sifted.

As a business dedicated to empowering confidence within the shipping industry, we’re proud to support women in supply chain. Sifted is the leading logistics intelligence software, that combines insights with expertise to empower bigger, smarter shipping decisions. As growth and disruptions present ongoing challenges for supply chain leaders, thousands rely on Sifted to set their businesses up for success. Learn more about Sifted here.

 

IN THIS EPISODE WE DISCUSS:

 

[07.09] Ashley’s career journey, from being raised by creative entrepreneurs and gaining a degree in mathematics, to being introduced to supply chain by a mentor.

“I met one of my mentors, she was the Vice President of Customer Service at Toyota… and she was the one that looked at me, heard about my skillset in math and my passions and said ‘hey – I think you’d be really good in supply chain!’”

[11.28] What Ashley learned during her time working for Toyota.

“I understood the great care that we had to take to make sure a customer was satisfied. Lean is about ‘what is it that this customer really wants, and how do we make sure we’re providing them the best value.’”

[16.55] Ashley’s journey within Toyota, from strategic planning to inventory; how the recession led to a move to Hilti; and why a passion for Lean Systems eventually took her to LeanCor.

“I started doing a lot of research on ‘what do I want to do, where do I want to be, where do I want to spend my time?’"

[23.01] Ashley’s experience of being one of only two female senior leaders at LeanCor, and the importance of finding people that value what you have to say.

“When we talk about career growth and development, seeking to understand is such a huge part of anyone’s job, and it will set you apart.”

[28.03] Why Ashley moved to Sleep Number, her advice on finding the right career fit, and why Sleep Number values wellness.

“You have to be surrounded by a community that you’re enjoying, that is getting the best out of you and you feel your best at, where you can bring your authentic self to work... you have to make sure it’s aligning to you and your life.”

[35.21] Ashley’s biggest career achievements to date.

[38.03] Ashley’s experience as a woman in the male-dominated fields of construction, supply chain and automotive, how she built courage over time and her advice for how women can thrive.

[42.59] Ashley’s favorite thing about supply chain.

“My favorite thing about supply chain is that you can learn so much – you’ll never get bored!”

[44.15] Ashley’s thoughts on the importance of sustainability in supply chain.

“I believe that profit and sustainability go hand in hand.”

RESOURCES AND LINKS MENTIONED:

 

You can connect with Ashley over on LinkedIn.

If you enjoyed this episode, check out 310: Women in Supply Chain, Grace Sharkey, featuring another woman in supply chain who has followed her heart when it comes to her career journey. Or, if you're keen to hear more about the importance of sustainability in supply chain, why not listen to what Mary McNelly has to say in episode 250.

Check out our other podcasts HERE.

Dec 26, 2022

Today I’m joined by Lean Solutions Group, a super-successful business service provider that’s using its impressive suite of solutions to make scaling simple.

Lean Solutions Group is a nearshore and offshore services provider with a highly scalable and flexible workforce of 7,000 employees with operations at seven satellite offices in Colombia, Guatemala, and the Philippines. Partnering with more than 500 U.S.-based companies, Lean Solutions Group’s expanded service offerings include staffing, technology, marketing, sales, and business process outsourcing services, all in one place.

Today Hunter Bell, Senior Account Executive at Lean Solutions, joins me to chat all about the company and what they do; overcoming recruitment challenges; making scaling simple; the power of ‘global shoring’; and how to broaden your reach, without borders.

 

IN THIS EPISODE WE DISCUSS:

 

[07.05] Hunter's journey, how he came to join Lean Solutions and why logistics is in his blood.

“I’ve been familiar with the industry. My Dad was in transportation logistics for 25 years… so growing up, I was able to see what that industry is all about, and the amount of hours you’ve got to put in…”

[08.18] How Lean Solutions Group was founded, its evolution, and an overview of what they do now.

“We set up satellite offices for transportation logistics companies. We have everything turnkey down there ready to go, office space and a recruiting team… we teach them the industry and then build out an infrastructure.”

[10.28] How staffing has changed since the pandemic, the current labor challenges, and the opportunities provided by embracing satellite and remote teams.

“When COVID hit, everyone was forced to go remote, which opened people’s eyes to: companies don’t only have to source talent in their cites now… remote work does work!”

[12.53] A closer look at the process of working with Lean Solutions, from identifying a business’s key needs to working on process efficiencies.

[14.19] The challenges involved in remote working, and how Lean works to solve them.

“COVID exposed an issue with people’s ability to manage expectations and what you really want your staff doing… a lot of companies struggled to figure out what those expectations and KPI’s were.”

[16.17] How Lean can help organizations to mitigate the risks involved in remote staffing.

[18.23] Utilizing data to better understand productivity, and how Lean can support in understanding those data insights.

“What do you with the data? That’s what a lot of companies don’t know. They have all this data, they’re tracking it, but they don’t know how to leverage it.”

[19.57] The ideal client for Lean Solutions.

[20.32] What onboarding and integration looks like with Lean Solutions.

“We use a lot of automation, automating your processes is key.”

[21.37] A case study showing how Lean helped a brokerage with their back end so they could focus on achieving fast growth, ultimately supporting that company to grow from $30-40 million a year to close to $1 billion.

[23.19] The future for Lean Solutions.

“There are a lot of good people everywhere in this world – we’re just looking to find them and connect them with our customers!”

RESOURCES AND LINKS MENTIONED:

 

Head over to Lean Solution’s website now to find out more and discover how they could help you too. You can also connect with Lean and keep up to date with the latest over on LinkedIn, Facebook, Twitter, YouTube or Instagram, or you can connect with Hunter on LinkedIn.

This episode was filmed at Home Delivery world. If you enjoyed it, and want to explore some of the other great content filmed at the event, why not check out episodes:

Check out our other podcasts HERE.

Dec 21, 2022

It’s episode 27 of Blended: I’m joined by another talented panel of guests and, today, we’re talking about addiction. This is a topic that is still very taboo. But, as with most things in life, it’s not black and white. Not all addicts are the same, and not everyone is addicted to alcohol or drugs. Our rapidly evolving culture has seen the rise of addiction to things like shopping, social media and even work, but our attitudes to addiction are still very much based in the past. And, around a very certain type of addict – the one I’m sure we’re all used to seeing meet a terrible fate in film and TV.

And this kind of thing always worries me, because none of our conversations around DEI can move forward if we’re still holding on to stereotypes and judgments. Things are moving forward for women, people of color, the LGBTQIA+ community – it’s time to do the same for all those struggling with, or supporting loved ones who are struggling with, addiction.

Today, our guests will be sharing their experiences of addiction; the power of nature in aiding recovery; loss and grief; tackling addiction in the workplace; and advice on how we can support those struggling, at work and in our communities.

 

IN THIS EPISODE WE DISCUSS:

 

[01.15] Introductions to our Blended panelists.

  • Angie – Founder of Siblinghood of Recovery Podcast
  • Ariel – Herbalist & Intuitive Healer

[03.41] The group reflect on what addiction really is, and share their personal experiences, of struggling with addiction themselves and of supporting others.

“It really isn’t down to one specific thing or specific challenge, it’s a result of a lot of things.”  Angie

  • Lack of control
  • Link to trauma
  • Genetics
  • Intergenerational trauma
  • Mental ill health
  • Blame, shame and judgment
  • Self-worth
  • Compassion and forgiveness
  • Self-medication
  • Loving the person, not the addict
  • Being ill-equipped to support others
  • Trying to find safety and coping mechanisms in unsafe outlets

“I grew up in a family of addicts… and through coping and dealing with trauma I, at a young age, got into drugs and drinking.” Ariel

[25.09] The panel discusses the power of nature in aiding recovery and share their different recovery journeys.

  • Replacing dopamine
  • Learning to trust your instincts
  • Getting active
  • Releasing trauma and stress from the body
  • Empowerment
  • People telling you who you are
  • Expectations and limiting beliefs
  • Re-writing your story
  • Dysregulated nervous systems

“Nature provides in every single way – it’s not just the biological, it’s the spiritual.” Ariel

[34.22] The group discusses what recovery looks like, tackling addiction in the workplace, and what companies can do to provide support and change mindsets when it comes to addiction.

“I would challenge some companies to start using the phrase ‘sober curious’.” Angie

  • Holding space for people and creating conversations
  • Education
  • Accountability
  • Support and allyship
  • Culture of drinking
  • Changing industry events
  • Speak from the heart, not the ego
  • Never give advice or opinions
  • Offer professional resources
  • Outsourcing and liability

“The HR industry has to figure this one out, because there are so many legalities of ‘how deeply do you get involved in an employee’s personal life?' ” Angie

[54.03] The panel reflects on the loss that often comes hand in hand with addiction, and how best to support people.

  • Forgiveness
  • Grief
  • Build your own community
  • Support networks
  • Normalize words and conversations
  • Boundaries
  • Triggers
  • Respect
  • Meet people where they are
  • Open-minded

[1.07.02] The group sum up their thoughts from today’s discussion.

“When it comes to addiction, we can put ourselves on a pedestal. ‘Oh we don’t do that.’ There’s that stigma that comes with addiction. And once we take ourselves off that pedestal, we realize those people aren’t different to us, that we can help and support them and they have a place in this world.” Ariel

RESOURCES AND LINKS MENTIONED:

 

You can connect with Ariel on Instagram, or find out more about Angie's podcast Siblinghood of Recovery over on her website, or on Instagram.

If you enjoyed this podcast, why not check out 252: Blended – Hiding in Plain Sight: The Reality of Workplace Discrimination or 158: Blended – Story of my Life.

Check out our other podcasts HERE.

Dec 19, 2022

Today I’m joined by GoBolt, a fast-growing tech-enabled, sustainably-focused logistics provider for local e-commerce shops as well as national brands.

GoBolt provides a technology-driven, customer-centric and sustainable approach to fulfillment, including reliable warehousing, pick and pack, shipping, and last-mile delivery. By operating as an extension of their customer's team, they are able to deliver best-in-class services every step of the way, ensuring faster, more cost-effective, and complete customer deliveries.

Today Mark Ang, Co-founder and CEO at GoBolt, joins me to chat all about the company and what they do; bringing sustainability to an industry notorious for its heavy impact on the environment; its recent Series B funding success; why logistics is broken; and their goal to reach carbon-negative deliveries by the end of 2023.

 

IN THIS EPISODE WE DISCUSS:

 

[06.02] How GoBolt began as a different kind of business and evolved based on customer demands and market needs.

“Before we knew it, we were acting more like a logistics business than we thought… I don’t think people wake up and dream about starting a warehousing and logistics business!”

[09.26] An overview of GoBolt – what they do and how they help their customers.

“Essentially what we’re trying to create is a unified platform for every single logistics requirement for a scaling, or scaled, brand.”

[10.23] What GoBolt means when they say “we are the only thing between you and your customers” – and why that interface is so important.

“Our NPS [Net Promoter Score] is extremely high, up in the 80’s… typically in the last mile space, you see NPS's in the low teens.”

[12.24] A closer look at the technology that sits behind GoBolt, and what it does.

“What we really want to do is unshackle the customer from their day of delivery.”

[13.55] The areas across North America and Canada in which GoBolt operate, and what differentiates them from their competitors.

“What we’ve found, for enterprise brands and folks that are scaling quickly, is that the last thing they want to invest in is logistics – it's expensive and hard to get it right… but it’s the one thing that touches your customer every single time and reliability, or lack thereof, in your supply chain can make or break your brand.”

[15.56] How GoBolt supports reverse logistics, and facilitates different product outcomes, from donation to refurbishment for resale and recycling.

[17.55] What onboarding and integration look like with GoBolt.

[19.06] The ideal client for GoBolt.

“Part of our vision is to enable commerce by making logistics easy.”

[20.37] GoBolt’s commitment to sustainability, and why carbon offset isn’t the answer.

“There’s only 500 million hectares of re-forestable area in the world, and Shell for example has already committed to planting a tenth of that – so there’s not going to be that much land to go around! We actually need to do our part to become net zero as quickly as possible.”

[22.56] A case study showing how GoBolt helped a client to vastly increase customer satisfaction in last mile logistics, leading them to further leverage GoBolt’s skillsets across many other areas, from fulfillment to mid-mile.

[25.31] The future for GoBolt.

 

RESOURCES AND LINKS MENTIONED:

 

Head over to GoBolt’s website now to find out more and discover how they could help you too. You can also connect with GoBolt and keep up to date with the latest over on LinkedIn, Facebook, Twitter, or Instagram, or you can connect with Mark on LinkedIn.

This episode was filmed at Home Delivery world. If you enjoyed it, and want to explore some of the other great content filmed at the event, why not check out episodes:

Check out our other podcasts HERE.

Dec 19, 2022

Today I’m joined by GoBolt, a fast-growing tech-enabled, sustainably-focused logistics provider for local e-commerce shops as well as national brands.

GoBolt provides a technology-driven, customer-centric and sustainable approach to fulfillment, including reliable warehousing, pick and pack, shipping, and last-mile delivery. By operating as an extension of their customer's team, they are able to deliver best-in-class services every step of the way, ensuring faster, more cost-effective, and complete customer deliveries.

Today Mark Ang, Co-founder and CEO at GoBolt, joins me to chat all about the company and what they do; bringing sustainability to an industry notorious for its heavy impact on the environment; its recent Series B funding success; why logistics is broken; and their goal to reach carbon-negative deliveries by the end of 2023.

 

IN THIS EPISODE WE DISCUSS:

 

[06.02] How GoBolt began as a different kind of business and evolved based on customer demands and market needs.

“Before we knew it, we were acting more like a logistics business than we thought… I don’t think people wake up and dream about starting a warehousing and logistics business!”

[09.26] An overview of GoBolt – what they do and how they help their customers.

“Essentially what we’re trying to create is a unified platform for every single logistics requirement for a scaling, or scaled, brand.”

[10.23] What GoBolt means when they say “we are the only thing between you and your customers” – and why that interface is so important.

“Our NPS [Net Promoter Score] is extremely high, up in the 80’s… typically in the last mile space, you see NPS's in the low teens.”

[12.24] A closer look at the technology that sits behind GoBolt, and what it does.

“What we really want to do is unshackle the customer from their day of delivery.”

[13.55] The areas across North America and Canada in which GoBolt operate, and what differentiates them from their competitors.

“What we’ve found, for enterprise brands and folks that are scaling quickly, is that the last thing they want to invest in is logistics – it's expensive and hard to get it right… but it’s the one thing that touches your customer every single time and reliability, or lack thereof, in your supply chain can make or break your brand.”

[15.56] How GoBolt supports reverse logistics, and facilitates different product outcomes, from donation to refurbishment for resale and recycling.

[17.55] What onboarding and integration look like with GoBolt.

[19.06] The ideal client for GoBolt.

“Part of our vision is to enable commerce by making logistics easy.”

[20.37] GoBolt’s commitment to sustainability, and why carbon offset isn’t the answer.

“There’s only 500 million hectares of re-forestable area in the world, and Shell for example has already committed to planting a tenth of that – so there’s not going to be that much land to go around! We actually need to do our part to become net zero as quickly as possible.”

[22.56] A case study showing how GoBolt helped a client to vastly increase customer satisfaction in last mile logistics, leading them to further leverage GoBolt’s skillsets across many other areas, from fulfillment to mid-mile.

[25.31] The future for GoBolt.

 

RESOURCES AND LINKS MENTIONED:

 

Head over to GoBolt’s website now to find out more and discover how they could help you too. You can also connect with GoBolt and keep up to date with the latest over on LinkedIn, Facebook, Twitter, or Instagram, or you can connect with Mark on LinkedIn.

This episode was filmed at Home Delivery world. If you enjoyed it, and want to explore some of the other great content filmed at the event, why not check out episodes:

Check out our other podcasts HERE.

Dec 12, 2022

Today I’m joined by Envase Technologies, an innovative and fast-growing transportation software brand that is on a mission to deliver a single, streamlined system that digitizes the lifecycle of a container across the intermodal ecosystem.

Envase bring together everything you need to gain visibility and control over your operations, expose inefficiency, and de-clutter your system, including industry-leading TMS options to fit your needs, business intelligence, rate management tools, an integrated mobile driver app, and a complete marketplace.

Today Allen Thomas, Chief Commercial Officer at Envase Technologies, joins me to chat all about the company: what they do; the importance of digitizing drayage; how simplicity empowers growth; and why the freight industry is vital to the future of the nation.

 

IN THIS EPISODE WE DISCUSS:

 

[07.24] How Envase Technologies was established, and the challenges that founder, Larry Cuddy, faced that led him to create his own solution.

“It all started with the challenges that the drivers face... the drivers in supply chain are left to pick up the pieces and deal with the inefficiencies.”

[09.45] Envase’s growth, from start-up to the largest drayage TMS provider in North America, and the role that a strategic acquisition strategy played in that growth.

“If you could integrate visibility, streamline processes, create a common mobile application that drivers could use – you could really improve the day to day process efficiencies.”

[11.56] An overview of Envase Technologies – what they do and how they help their customers.

[14.49] The key challenges faced by the industry right now, and why companies that don’t use a cloud-based drayage TMS face increasing issues.

“Everybody, from very small to very large, has the same two big challenges – visibility, and process efficiency.”

[19.25] A closer look at the Envase system for intermodal and drayage customers.

[24.37] A deeper dive into Envase’s over-the-road solutions, and how they’re helping carriers and brokers to compete in a difficult market and achieve success.

[27.44] The importance of building a wider ecosystem, why simplicity empowers growth, and how Envase is facilitating both of these things for their customers.

[31.43] What onboarding and integration looks like with Envase.

“We take a lot of time... to analyze and diagnose before we start prescribing.”

[34.08] The ideal client for Envase Technologies.

[35.44] A case study showing how Envase helped a client, that was struggling with cargo stuck in ports incurring costly charges, to overcome their challenges, ultimately reducing charges and increasing efficiency.

[39.12] The future for Envase Technologies.

 

RESOURCES AND LINKS MENTIONED:

 

Head over to Envase Technologies’ website now to find out more and discover how they could help you too. You can also connect with Envase and keep up to date with the latest over on LinkedIn, Facebook, Twitter, YouTube or Instagram, or you can connect with Allen on LinkedIn.

If you want to hear more about drayage, why not check out one of our incredible live shows: No Bullshipping with Hope White. Hope brings an upbeat and uncensored take on key industry issues impacting the ocean freight market, global supply chain, drayage and their suppliers, ocean freight rates, technology, warehousing, and so much more.

Or, if you fancy a bit of fun, listen to our Halloween spooktacular, where Sarah and a group of special guests share their favorite supply chain horror stories. Expect financial fails, freaky guests, technology nightmares and highway horror stories!

Check out our other podcasts HERE.

Dec 12, 2022

Today I’m joined by Envase Technologies, an innovative and fast-growing transportation software brand that is on a mission to deliver a single, streamlined system that digitizes the lifecycle of a container across the intermodal ecosystem.

Envase bring together everything you need to gain visibility and control over your operations, expose inefficiency, and de-clutter your system, including industry-leading TMS options to fit your needs, business intelligence, rate management tools, an integrated mobile driver app, and a complete marketplace.

Today Allen Thomas, Chief Commercial Officer at Envase Technologies, joins me to chat all about the company: what they do; the importance of digitizing drayage; how simplicity empowers growth; and why the freight industry is vital to the future of the nation.

 

IN THIS EPISODE WE DISCUSS:

 

[07.24] How Envase Technologies was established, and the challenges that founder, Larry Cuddy, faced that led him to create his own solution.

“It all started with the challenges that the drivers face... the drivers in supply chain are left to pick up the pieces and deal with the inefficiencies.”

[09.45] Envase’s growth, from start-up to the largest drayage TMS provider in North America, and the role that a strategic acquisition strategy played in that growth.

“If you could integrate visibility, streamline processes, create a common mobile application that drivers could use – you could really improve the day to day process efficiencies.”

[11.56] An overview of Envase Technologies – what they do and how they help their customers.

[14.49] The key challenges faced by the industry right now, and why companies that don’t use a cloud-based drayage TMS face increasing issues.

“Everybody, from very small to very large, has the same two big challenges – visibility, and process efficiency.”

[19.25] A closer look at the Envase system for intermodal and drayage customers.

[24.37] A deeper dive into Envase’s over-the-road solutions, and how they’re helping carriers and brokers to compete in a difficult market and achieve success.

[27.44] The importance of building a wider ecosystem, why simplicity empowers growth, and how Envase is facilitating both of these things for their customers.

[31.43] What onboarding and integration looks like with Envase.

“We take a lot of time... to analyze and diagnose before we start prescribing.”

[34.08] The ideal client for Envase Technologies.

[35.44] A case study showing how Envase helped a client, that was struggling with cargo stuck in ports incurring costly charges, to overcome their challenges, ultimately reducing charges and increasing efficiency.

[39.12] The future for Envase Technologies.

 

RESOURCES AND LINKS MENTIONED:

 

Head over to Envase Technologies’ website now to find out more and discover how they could help you too. You can also connect with Envase and keep up to date with the latest over on LinkedIn, Facebook, Twitter, YouTube or Instagram, or you can connect with Allen on LinkedIn.

If you want to hear more about drayage, why not check out one of our incredible live shows: No Bullshipping with Hope White. Hope brings an upbeat and uncensored take on key industry issues impacting the ocean freight market, global supply chain, drayage and their suppliers, ocean freight rates, technology, warehousing, and so much more.

Or, if you fancy a bit of fun, listen to our Halloween spooktacular, where Sarah and a group of special guests share their favorite supply chain horror stories. Expect financial fails, freaky guests, technology nightmares and highway horror stories!

Check out our other podcasts HERE.

Dec 4, 2022

In today’s episode of Women In Supply Chain, I’m joined by Grace Sharkey – writer, podcaster and self-confessed freight tech nerd.

Grace started her career as an account rep at Fifth Wheel Freight, a 3PL consistently honored on the Inc. 5000 list of fastest-growing private companies in America. Over her time with FWF, Grace honed her skills in roles across sales, operations, business development and strategy, before deciding to pivot in 2021, when she joined FreightWaves. Utilizing all of her supply chain knowledge, Grace thrived as a writer and, earlier this year, also became the host of popular radio show, FreightWaves Drive Time on SiriusXM.

Today Grace will be talking to us about her career so far; her love of freight technology innovation; making the leap from brokerage to broadcasting; and why supply chain was built for women. Plus, she’ll be sharing her experiences as a woman in supply chain, as well as her words of advice for all of the women following in her footsteps.

 

SHOW SPONSOR:

 

This Women in Supply Chain feature was sponsored by Sifted.

As a business dedicated to empowering confidence within the shipping industry, we’re proud to support women in supply chain. Sifted is the leading logistics intelligence software, that combines insights with expertise to empower bigger, smarter shipping decisions. As growth and disruptions present ongoing challenges for supply chain leaders, thousands rely on Sifted to set their businesses up for success. Learn more about Sifted here.

 

IN THIS EPISODE WE DISCUSS:

 

[06.41] Grace’s career journey, from a degree in international relations and affairs to supply chain, and why the two are so well suited.

“I was fundraising… And a number of logistics companies would actually come and recruit out of that job because it was the same type of work – on the phone, and being able to be scrappy with what people throw at you.”

[12.01] How a fundraising role led Grace to a start-up 3PL, and why she fell in love with supply chain.

“When you start in a start-up within this industry, you get a whole different view of problems, how they can be solved and how you want to grow a business… it was a great way to learn the industry from a grassroot level.”

[14.32] Grace’s growth and success at Fifth Wheel Freight, and what she learned along the way.

“Operations was my favorite. I love the carriers, they’re absolutely great – they’re more helpful than people think they are, you just have to listen to them!”

[18.51] Grace’s advice for people that might be eager to give supply chain a try, but are worried they don’t have the right education.

“If I was going to look at going back to school for something, I think I would stop myself first and say: 'what part of the supply chain do I want to be a part of?' - and find a way to shadow it.”

[24.15] Why Grace chose to pivot her career in 2021 and take the leap across to media to join FreightWaves, as a writer and host.

“I took a risk on something I didn’t know I would love so much.”

[30.39] As a writer and host, one question Grace wishes people would ask her.

[35.10] Why Grace founded The Shark Start, and why helping others is so important to her.

“If, as an industry, we said ‘how about we scrap these non-competes and we change them into partnerships?’ How quickly could we have our businesses grow, and have each of us winning?”

[40.13] Grace’s thoughts on why we are still not seeing enough women in supply chain leadership roles, and her advice for how we tackle the problem.

 

RESOURCES AND LINKS MENTIONED:

 

You can connect with Grace over on LinkedIn, Twitter, or Instagram.

If you enjoyed this episode, why not check out another woman in media, Marina Mayer. In episode 245, Marina talks all about her role as editor-in-chief of Food Logistics and Supply & Demand Chain Executive, as well as her views on mentorship and experiences as a working mother.

Check out our other podcasts HERE.

Nov 30, 2022

It’s episode 26 of Blended: I’m joined by another fantastic panel of guests and, today, we’re talking about veterans. This is a discussion I like to have every year on Blended around this time. Veterans Day provides a unique opportunity to reflect on the role that veterans have played in our country. As we honor the brave people that have served, it’s important to also hear their stories.

Today, our guests will be sharing their life experiences, both professionally and personally; debating the well-known phrases ‘thank you for your service’ and ‘call of duty’; discussing transitioning from military to civilian life; and sharing advice on how we can both support veterans, and help businesses to become more veteran friendly.

 

IN THIS EPISODE WE DISCUSS:

 

[00.52] Introductions to our Blended panellists.

  • Kris – President and co-founder at Gen Alpha Technologies
  • Sylena – General Manager at OwlCrate
  • Jerry – Acquisition Project Manager at Hive Group

“It was an interesting period of time in the early 2000’s, where we looking at what culture used to look like, what used to be acceptable and what isn’t now. There was a lot of cross-functional abuse.” Sylena

[07.27] The group discuss why they chose to join the military, their experiences and how they found supply chain.

“Joining the military was something brand new to our family, I was the first generation to join the military, so I had no insight, no clue… everything that I knew of the military was from movies.” Jerry

  • Jerry’s experience of having an internal calling to sign up
  • Kris’s experience of signing up instead of taking her place at University
  • Sylena’s experience in the Canadian cadet programme
  • Camaraderie and friendship
  • Challenges for women and queer community – Don’t Ask, Don’t Tell
  • Loyalty

“I joined the military to see the world!” Kris

[25.46] The panel explore the phrases 'going above and beyond the call of duty' and 'thank you for your service', and some of the mental impacts around them.

  • Differentiating veterans that have, and have not, undertaken active service
  • PTSD and post-service trauma
  • Self-doubt and imposter syndrome
  • Importance of support roles
  • What people can do
    1. Create spaces to have conversations
    2. Hire veterans and change recruitment processes
    3. Provide advantages to veterans

“I like to leave it for the folks that paid the ultimate sacrifice.” Jerry

[42.54] The group discuss the transition from military service to civilian life and share thier advice to both businesses and veterans.

“I did supply chain in the marine corps so my transition out was a little bit easier.” Jerry

  • The need for a mindset change
  • Lack of belief that an army career equals a college education
  • Transferable skills
  • Find the right way to describe skills in a way that connects with civilian recruitment
  • Find a mentor and help with resumes
  • Make jobs attractive to veterans
  • Build a network
  • Guilt and loss of purpose
  • Plan the transition
  • Learning a new language (corporate world)
  • Well-funded Employment Resource Group
  • Community
  • Lead with a mission and purpose
  • Training programmes

“Have confidence in yourself, you’ve been trained and you have skills.” Kris

“Hire veterans! Remove the barriers to your hiring processes, give them their own hiring path, take away the need for a degree and have conversations – they will bring things to your organization that no one else will.” Sylena

[1.05.25] The group sum-up their thoughts from today’s discussion with what surprises them about veterans.

“I’m always surprised by how immensely talented, capable and qualified folks are!” Sylena

 

RESOURCES AND LINKS MENTIONED:

 

You can connect with Sylena, Jerry and Kris over on LinkedIn.

If you enjoyed this episode, why not listen to episode 231: Blended – Veterans and Civil life: Winning the Battle of Workplace Discrimination, where our guests shared their personal experiences of the military and transitioning to civilian life; inclusion and supplier diversity; employment struggles and entrepreneurship; and their advice and tips for both veterans, and businesses looking to support them.

Check out our other podcasts HERE.

Nov 27, 2022

Today I’m joined by Ideal Warehouse Innovations, a product innovator that is asking all logistics, transportation and warehousing brands one big question – when it comes to your workplace, how safe is safe enough?

With more than 1100 warehouse and loading dock safety products in their arsenal, Ideal Warehouse’s products help saves lives, prevent injury and minimize damage and downtime. Founded in 1982, they’ve long been passionate about providing products and equipment to warehouse and manufacturing facilities that make them safer places to work, protecting people as well as enhancing productivity, profitability and timely delivery.

Today Dirk Seis, Director of Marketing at Ideal Warehouse, joins me to chat all about the company and what they do; their “thousand-product safety story”; the importance of strategic prevention; and their passion for helping to ensure that the world’s supply chain never breaks a link.

 

IN THIS EPISODE WE DISCUSS:

 

[06.54] Dirk’s career journey, how the industry has changed, and what he loves so much about helping businesses tackle their safety challenges.

“Back then, it seemed to me that the industry was very siloed… and, over the years, what’s happened is that everybody’s understood that this is now a vital link in the supply chain. If the goods aren’t coming in the door, they’re not going out the door – loading docks are very important!”

[08.50] An overview of Ideal Warehouse – what they do, how they help their customers and Dirk’s key role.

[09.55] A closer look at Ideal Warehouse's forklift safety accessories and guarding line.

“One of the simple ways we help is to provide guarding systems to help delineate people from things that move, in other words, dangers.”

[11.27] A closer look at how Ideal Warehouse works collaboratively with their customers to develop innovative solutions to emerging challenges.

“I call them our mad scientists! We have an engineering group and an R&D group that basically takes a customer’s inquiry or unmet need, and says lets develop something that’s a little bit more unique and creative to help solve that problem.”

[14.31] Collaboration and planning: two key approaches to tackling common industry challenges.

“The most important move is planning… and involving all of the key players in the decision making process… when the whole group comes together and builds the solution together, chances are that solution is much better.”

[15.49] In an ever-evolving industry, why cleaner air is a key focus for many customers in a post-pandemic environment.

"The White House commissioned a study and they found that 30% less illness happens when the workplaces air has been cleaned.”

[18.29] What onboarding looks like with Ideal Warehouse.

[19.34] The ideal client for Ideal Warehouse, and some of the questions a potential client should ask themselves before reaching out.

“The people that appreciate our solutions the most are the ones that have a deep safety culture.”

[21.36] A case study showing how Ideal Warehouse developed a new solution to a dangerous dock trailer stand issue for an automotive client, helping to keep people out of harms way, as well as delivering time and cost savings.

“It’s our 'no boots on the ground' solution.”

[26.56] The future for Ideal Warehouse Innovations.

RESOURCES AND LINKS MENTIONED:

 

Head over to Ideal Warehouse Innovations’ website now to find out more and discover how they could help you too. You can also connect with Ideal Warehouse and keep up to date with the latest over on LinkedIn, or you can connect with Dirk on LinkedIn.

This episode was filmed at Home Delivery world. If you enjoyed it, and want to explore some of the other great content filmed at the event, why not check out episodes 306: Create Long-Standing Opportunities and Reduce Costs, With DM Delivers; 304: Discover Success at the Intersection of Logistics and Technology, with Flexe299: Modernize Your Ecommerce Supply Chain, with Shipium297: Make Smarter Packing Decisions, with Paccurate296: Take Control of Managing Your Demand Chain, with SEKO294: Optimize Warehouse Productivity, with Locus Robotics or 289: Achieve Control, Capacity and Care, with Estes Forwarding Worldwide.

Check out our other podcasts HERE.

Nov 24, 2022

It’s the fourth and final episode of our Driving Your Parcel Performance mini-series, in collaboration with Sifted!

Last week in episode three, I was joined by Elle Brown for an episode called “Check Engine Light!” We talked all about measuring your contract health; contract compliance; strengthening carrier relationships; and the growing trend in ensuring customer success.

And today in episode four, the final episode in the series, we’ll be jumping into Sifted’s virtual sandbox! I’m joined by Cameron Clark, Product and Logistics Engineer at Sifted, to talk all about contract modeling; its role in providing internal visibility, as well as external carrier management; and empowering businesses to negotiate with confidence in a very challenging environment.

 

IN THIS EPISODE WE DISCUSS:

 

[01.32] How Sifted’s virtual sandbox complements the other tools within the carrier management suite, to help support shippers in their contract negotiations, aid understanding and simplify the process.

[03.05] The relationship between shippers and carriers, and the challenges in the current environment from a negotiation standpoint.

“It’s an interesting dynamic out there right now… you’ve got to really understand where you’re coming from, what kind of shipping profile you have and be able to maximise that for what the carrier’s are doing… it’s no longer an us versus them, it’s really become a partnership.”

[05.02] How simulation and modeling can give customers a leg up when it comes to difficult contract negotiations in a carriers market.

“Modelling is the first step. It’s going to show you, in a simplified way: 'here’s where your spend is, here’s where you can make the biggest impact, here’s where you can make improvements' – and really give you that roadmap.”

[06.50] How data can help shippers to understand the carriers perspective, make themselves more desirable as a client, have more successful conversations and ultimately give them the confidence to make better decisions.

[10.40] As both a logistics and product engineer, how Cameron uses his passion and expertise to work with clients to help them engineer and execute strategies.

“I get to take all of that information and all of the requests I get and say ‘we need a software solution for this.’”

[12.13] The many negotiable parts within any one contract, and how Sifted can help shippers model changes.

“We have an entire engine built to say… ‘you have this discount today, but we really think you should be aiming for this discount’ and to help guide you through that process.”

[15.35] A closer look at how the virtual sandbox works.

“It’s geared towards doing everything in bitesize chunks, rather than being thrown 150 different variables all at once… you can see those dollar amounts change service by service until you’ve completed your entire contract."

[16.48] How Sifted’s virtual sandbox can support the challenges of dual sourcing, and how that functionality will expand, based on customer feedback.

[17.53] How the virtual sandbox can help with internal buy-in, stakeholder management and team development.

“One of the first bits of feedback we got when we started to show this tool was ‘this is the best thing I’ve ever seen to be able to teach my own teams how a contract works!’”

[21.16 ] The ideal client for Sifted’s virtual sandbox.

[22.00] How shippers have been using Sifted’s tools to better understand how contract negotiation works, and shine a light on carrier relationships.

[25.42] Cameron’s final thoughts for the future of the industry.

“The market today is more volatile than ever… and if you’re still working from Excel spreadsheets and sticky notes, there’s a better way! There are tools out there to make your life easier and help you get more effective results.”

RESOURCES AND LINKS MENTIONED:

 

Head over to Sifted’s website now to find out more and discover how they could help you too. You can also connect with Sifted and keep up to date with the latest over on LinkedIn, Twitter, Facebook and YouTube, or you can connect with Cameron on LinkedIn.

If you enjoyed the show, why not catch up with the rest of our Driving Your Parcel Performance series: episode 301, Contract Monitoring , episode 303, Better Performance and episode 305 Check Engine Light.

Don’t forget that you can also listen to our Tomorrow’s Insights Delivered Today mini-series in collaboration with Sifted. In episode 286, Ami Bensman took a closer look at the Sifted Score; in episode 288, Kevin Miller talked all about simulation and modelling; in episode 290, Caleb Nelson took us on a deep dive into Sifted’s Parcel Audit solution for shippers; and in episode 293, Adam Moulding introduced us to Sifted’s Contract Management Suite.

Check out our other podcasts HERE.

Nov 21, 2022

Today I’m joined by DM Delivers, a long-standing logistics service provider that is passionate about providing logistics services that deliver time and cost savings across your entire organization.

DM manages the inbound, outbound and drop shipment logistics needs for their clients. As well as leveraging DM’s services to reduce costs, clients of all sizes can also benefit from utilizing DM's cost-free services including claims management, freight bill auditing, general ledger coding, consolidated invoicing and vendor compliance. And, customers can manage it all with EasyFreight™, DM’s proprietary cloud-based Transportation Management System.

Today Nicholas Isasi, Executive Vice President at DM Delivers, joins me to chat all about the company and what they do; acting as an extension of your business; finding the balance between reducing cost and enhancing service; and bringing visibility and control to your supply chain.

 

IN THIS EPISODE WE DISCUSS:

 

[06.44] Nicholas’s career journey and how he came to fall in love with supply chain.

“I think that, for most people, that are in supply chain and logistics, they don’t get into it on purpose! And my story is pretty much the same… I was going to school to become a recording engineer, all my classes got cancelled, I looked in the paper and got a job driving a forklift!”

[07.56] How, and why, DM Delivers was founded, and how it evolved over the years.

“We evolved and, as our catalogue guys became e-comm guys, we started having more forward logistics problems, and so we had to come up with a lot of reverse logistics type solutions.”

[08.31] An overview of DM Delivers – what they do, how they help their customers and their key focus areas.

“We consider ourselves a full service company, but the majority of our focus is on ecommerce deliveries and reverse logistics.”

[10.08] The challenges in reverse logistics, and why DM’s unique solutions are so important in helping companies tackle them.

“We soon discovered that there were a lot better things we could be doing for the environment, and socially… we’ve developed a hyper local solution… and we’re able to report back to our clients the true ESG’s.”

[12.01] Why DM Delivers is so intentional about sustainability.

“We saw a lot of good product, that could’ve been used to help people, being disposed of. And it didn’t sit right with any of us at DM. We kept looking at each other and thinking ‘there’s got to be a better way.’”

[15.32] A closer look at EasyFreight™, the proprietary technology that powers DM’s solutions.

[16.51] What onboarding and implementation looks like with DM Delivers.

“We’re able to accommodate whatever our clients want because, for us, it’s all about keeping it simple.”

[17.36] The ideal client for DM.

“We’re looking for somebody that has non-conveyable freight… something that UPS or FedEx will over max you for... Anything that’s big and bulky. You have a kayak? Were all about it!”

[18.42] A case study showing how DM helped a fitness equipment client to manage their returns, allowing them to reduce time in home and re-commmerce items locally, resulting in big transportation cost savings and ESG goals being met.

[20.11] The future for DM.

“We’ll continue to find new ways to make returns and reverse logistics easy – and to just do more good in the world.”

RESOURCES AND LINKS MENTIONED:

 

Head over to  DM Delivers’ website now to find out more and discover how they could help you too. You can also connect with DM and keep up to date with the latest over on LinkedIn, or you can connect with Nichloas on LinkedIn.

This episode was filmed at Home Delivery world. If you enjoyed it, and want to explore some of the other great content filmed at the event, why not check out episodes 304: Discover Success at the Intersection of Logistics and Technology, with Flexe, 299: Modernize Your Ecommerce Supply Chain, with Shipium297: Make Smarter Packing Decisions, with Paccurate296: Take Control of Managing Your Demand Chain, with SEKO294: Optimize Warehouse Productivity, with Locus Robotics or 289: Achieve Control, Capacity and Care, with Estes Forwarding Worldwide.

Check out our other podcasts HERE.

Nov 16, 2022

It’s episode three of our Driving Your Parcel Performance mini-series, in collaboration with Sifted!

Last week, we put the spotlight on the complex area of contract performance. I was joined by Caleb Nelson, Chief Growth Officer and friend of the show, to dive deeper into Sifted’s carrier management suite – we talked all about some of the big challenges happening in the industry right now and where carrier relationships fit in; analyzing and scoring contract performance; and how you can tackle the complexities of your agreements, to drive performance-enhancing outcomes, with Sifted.

And today in episode three, I’m joined by Elle Brown, Senior Client Success Manager at Sifted, to chat all about measuring your contract health; contract compliance; strengthening carrier relationships; and the growing trend in ensuring customer success.

 

IN THIS EPISODE WE DISCUSS:

 

[01.45] The different ‘check engine’ lights within Sifted’s carrier management suite, and how they help clients to understand when they have a problem.

“The great thing about the suite is that there are different kinds of check engine lights – we have different tools to determine all the different types of problems a shipper may, or may not, have.”

[04.37] How Sifted works with their customers to look under the hood and determine what’s gone wrong, once a problem is identified.

“The problems that we’re helping shippers solve – they may be similar to other shippers, they may be similar to the market, but each shipper is unique.”

[07.26] Contract health: what it means, and a closer look at what a healthy contract is vs an unhealthy one.

“When a contract isn’t in optimal health, it’s one that isn’t optimized with rates, discounts, minimums, terms, in a way that we know is possible for the types of clients we’re working with. Or, it doesn’t take into account the specs of that unique shipper in a way that benefits the shipper – and their relationship with the carrier.”

[10.36] What it means to make your contract health measurable and scalable, and why it’s so important.

“Measurable contract health allows you to have constant conversations, internally and with your carriers.”

[15.10] How compliance works within Sifted’s carrier management suite, and exactly why compliance is so important.

“It allows you to evaluate whether perceived situations are true or not… I’ve had clients feel some distrust with their rep or carrier…we’ve been able to audit agreements and see that ‘yes the carrier is in compliance’ and that this perceived issue is from an unintended situation… so they have that peace of mind.”

[18.35] From cost savings to improved relationships, the positive impacts of ensuring, and understanding, compliance and achieving optimal contract health.

“Having the data you need really does help to strengthen those relationships with your carrier… so that, through collaboration, all parties are benefiting.”

[22.31] The rise of client success, and the shift in focus towards a ‘my customer’s success is my success’ mindset.

[25.31] Why the growing trend in client success is going to continue to grow, and the wider implications for the industry when we start to think more collaboratively about creating environments that breed success for everyone.

" 'Let's really make sure we understand your organization, let's understand what success looks like to you, and let's do everything we can to create success for you.' If you’re collaborating with someone like that, it's hard to want to stop!"

[27.56] Examples around how utilizing the tools within Sifted’s carrier management suite has helped customers make data-powered decisions, form better strategies and optimize their operations.

 

RESOURCES AND LINKS MENTIONED:

 

Head over to Sifted’s website now to find out more and discover how they could help you too. You can also connect with Sifted and keep up to date with the latest over on LinkedIn, Twitter, Facebook and YouTube, or you can connect with Elle on LinkedIn.

If you enjoyed the show, why not catch up with episodes one and two in our Driving Your Parcel Performance series, episode 301, Contract Monitoring and episode 303, Better Performance [LINK WHEN LIVE].

You can also listen to our first mini-series in collaboration with Sifted. In episode 286, Ami Bensman took a closer look at the Sifted Score; in episode 288, Kevin Miller talked all about simulation and modelling; in episode 290, Caleb Nelson took us on a deep dive into Sifted’s Parcel Audit solution for shippers; and in episode 293, Adam Moulding introduced us to Sifted’s Contract Management Suite.

Check out our other podcasts HERE.

Nov 14, 2022

Today I’m joined by Flexe, an exciting and forward-thinking disruptor in the logistics and supply chain industry, that is on a mission to create an open logistics network that optimizes the global delivery of your goods.

Flexe solves the hardest omnichannel logistics problems for the world’s largest retailers and brands. Integrating technology, open logistics networks, and elastic economic models allows Flexe customers to move fast, at scale, and with precision. Founded in 2013, Flexe brings deep logistics expertise and enterprise-grade technology to deliver innovative eCommerce fulfilment, retail distribution, same-day delivery, and network capacity programs to the Fortune 500.

Today Jordan Lawrence, Director of Logistics Strategy at Flexe and Head of the Flexe Institute, joins me to chat all about the company: what they do; solving logistics problems with technology; helping customers to compete with Amazon; and why the future is fixed AND flexible.

 

IN THIS EPISODE WE DISCUSS:

 

[06.52] The trends and challenges the industry is facing right now, and what Flexe are seeing with their enterprise clients.

“There’s a damned if you do, dammed if you don’t, type strategy that’s a real challenge. Most shippers have two choices – and there’s serious trade-offs on both sides.”

[08.38] How Flexe was founded, and the challenges it was built to solve.

“How warehouse capacity works – essentially you have to build the church for Easter Sunday… so during periods of non-peak, you have periods of wild underutilization… And so the supply-demand matching functions in warehousing are wildly inefficient.”

[10.02] An overview of Flexe – what they do and how they help their customers.

“We serve as a single point of integration that represents this holistic bucket of capacity. And then we match their need with the right operator, that has the right skillset.”

[12.07] Flexe’s strategically placed warehouses, and their approach to evolving consumer behavior and new fulfilment strategies.

“As there become more dispersed inventory strategies to service this direct-to-consumer channel, secondary, tertiary and non-traditional warehouse markets become more and more important – and that’s exactly where you’re going to have a challenge finding the right type of operator.”

[15.34] All about capacity – the challenges, the impact of the pandemic, and how Flexe can help.

“The real challenge with capacity in the traditional model is that you need to make 2, 3, 5, 7 year capacity decisions… people need optionality… the strategy that we work with shippers to employ is this option to wait and see. ”

[20.18] What onboarding and implementation looks like with Flexe.

[22.02] The ideal client for Flexe.

[23.26] Two case studies, showing how Flexe work with their clients as a trusted fulfilment partner to help them react quickly, pivot where necessary, meet demand and resolve unexpected issues.

“Everyone uses this word flexibility, and it’s kind of nebulous… to me, flexibility – especially in warehousing – is one thing, and that’s speed.”

[25.55] The future for Flexe.

 

RESOURCES AND LINKS MENTIONED:

 

Head over to Flexe’s website now to find out more and discover how they could help you too. You can also connect with Flexe and keep up to date with the latest over on LinkedIn, Facebook or Twitter, or you can connect with Jordan on LinkedIn.

This episode was filmed at Home Delivery world. If you enjoyed it, and want to explore some of the other great content filmed at the event, why not check out episodes 299: Modernize Your Ecommerce Supply Chain, with Shipium, 297: Make Smarter Packing Decisions, with Paccurate, 296: Take Control of Managing Your Demand Chain, with SEKO, 294: Optimize Warehouse Productivity, with Locus Robotics or 289: Achieve Control, Capacity and Care, with Estes Forwarding Worldwide.

Check out our other podcasts HERE.

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