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Let's Talk Supply Chain

Let's Talk Supply Chain is not your average supply chain podcast. We feature not just the top of the industry, but also diverse voices from within the community, new innovations and the disrupters making waves in the industry. Don’t listen to the same ol' same ol', be sparked by new ideas and fresh perspectives only on Let's Talk Supply Chain.
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Now displaying: Page 6
Jun 20, 2022

Today I’m joined by Pando, a global logistics software brand and the world's first open-market freight management platform, which brings together an economic network of delivery stakeholders.

Pando is a market leader in supply chain technology, building the world’s fastest, and highest ROI driven networked‑Transport Management System. Pando is the TMS of choice for Fortune 500 manufacturers, retailers, and logistics companies globally, with a presence across Southeast Asia, the Middle East and North America. Pando’s network‑powered SaaS platform for supply chain execution helps enterprises digitalize, automate, and scale their logistics operations across all modes and legs of movement.

Today Nitin Jayakrishnan, co-founder and CEO at Pando, joins me to chat all about the company: what they do; the key challenges in global logistics; the power of collaborative optimization; and why businesses need to look beyond cost saving, towards improved accuracy, responsiveness and predictability

 

IN THIS EPISODE WE DISCUSS:

 

[06.57] Nitin’s founder story, and the journey that led him to establish Pando.

“We set out to build a marketplace for domestic freight – Uber for freight!... Along the way something interesting started happening: our customers... started asking us if we could expand our tech into other freight and warehousing providers.”

[11.20] An overview of Pando – what they do, and how they help their customers.

“Most management solutions were built before the year 2000… The tech that sustains global supply chains is completely archaic!”

[15.57] A look at some of the key challenges Pando’s customers are facing right now, and Pando’s approach to solving them.

"These are brands that we love and live with… these brands ultimately serve you and me, so the mission for Pando, of course is to solve supply chain issues and logistics inefficiencies, but really is to serve the brand we love to help those brands serve us better!”

[23.21] The importance of good data, and Pando’s game-changing control tower capabilities.

"You don’t put the control tower at the top, you put it at the bottom – it’s the foundational layer of data that feeds into these systems… the input is controlled, so you’re not only able to solve the data problem, but you’re able to predict and prevent the challenges."

[27.00] A closer look at Pando’s TMS solution, and how it can revolutionize dispatch planning and decision-making.

[30.25] Integration, and how Pando work with their network of partners.

“Companies are now realizing that what was once called back end operations is now coming front and center of their global strategies.”

[36.22] Sustainability, how Pando facilitates a reduction in carbon footprint for their customers, and why clients increasingly expect their suppliers to be an active part of helping them achieve their own ESG goals.

[40.25] The onboarding process with Pando, and their mission to deliver fast and effective integration.

“With Pando, the time to value is 90 days – and that’s a gamechanger. It’s a gold standard when it comes to enterprise technology.”

[43.43] The ideal client for Pando.

[45.21] Two key case studies, illustrating how Pando helped one customer reduce supply chain costs and achieve end-to-end visibility, and another solve shipping efficiency issues in order to realize an additional $2.5 million in revenue.

[48.39] The future for Pando.

 

RESOURCES AND LINKS MENTIONED:

 

Head over to Pando’s website now to find out more and discover how they could help you too. You can also connect with Pando and keep up to date with the latest over on LinkedIn, or you can connect with Nitin on LinkedIn.

Check out our other podcasts HERE.

Jun 14, 2022

It’s episode 21 of Blended! I’m joined by another incredible panel of guests and we’re talking about diverse talent in the workplace, and how to keep it. From labor shortages to issues around retention, I’m having more and more conversations about talent on Let’s Talk Supply Chain, and it really was time to bring that conversation over to Blended. Ensuring you have diverse talent in your business could be the difference between surviving and thriving, so it’s something everyone should be taking seriously.

Today, our guests will be discussing the current landscape in supply chain when it comes to talent; sharing their own personal experiences; tackling how to successfully hire and retain talent; and discussing exactly how we navigate bias to improve company culture.

 

IN THIS EPISODE WE DISCUSS:

 

[00.45] Introductions to our Blended panelists.

  • Bryant – Digital Content Marketing Manager, Corporate Communications at Blue Yonder
  • Meredith – Senior HR Director at DHL Supply Chain
  • Heidi – Founder of Diversity Study Group
  • Sugathri – Program Director, Women in Supply Chains at Digital Supply Chain Institute

“The landscape is transforming like never before.” Sugathri

[03.50] The group dives into the current landscape in supply chain when it comes to talent, and reflects on the truth behind the headlines around ‘talent shortages’ and the ‘great resignation.’

  • Is there a difference between talent and labor shortages?
  • Working with the right recruiter
  • Changing the face of the wider industry you work within
  • Selling your brand
  • Understanding the changing market and needs of the next generation
  • Robust retention plans
  • Culture work
  • How does leadership need to change?
  • Making DEI a business case

“Ensuring that you have the right wages and the right benefits have become really important – if you’re not hitting the mark on that, and if your culture is not right, people aren’t going to come and work for you. Or they’ll come, and then they’ll leave.” Meredith

[21.56] The panel reflects on the step before retention – hiring the right talent.

  • Are talent shortages a result of dated and exclusionary hiring practices?
  • Driving diversity of thought, which leads to innovation
  • Crafting diverse teams
  • How do we ensure diverse voices are heard equally?
  • Allyship and elevating others' voices
  • Why it’s not just an HR issue
  • Unconscious bias

“It’s a candidate driven, employee market, and its absolutely essential that organisations are pitching themselves right.” Heidi

[40.47] The group shares their personal experiences and dive deeper into unconscious bias: what it means, the impact on retaining talent and how we successfully navigate through it in the workplace to help retention.

  • Giving regular feedback
  • Creating boards and panels instead of making things one person’s responsibility
  • Communication and conversation
  • Sharing of personal experience and perspective
  • Taking accountability for our own bias
  • How we can help others to make it personal, connect and understand
  • Creating working communities
  • Address it head-on

“Anybody who has been ‘othered’ is always asking themselves those questions – do I have an unconscious bias? And it’s terrifying when you have to come face to face with yourself and admit it.” Bryant

[1.13.14] The panel summarizes their thoughts on how organizations can successfully retain talent.

  • Flexibility
  • Being proactive instead of reactive
  • Ensure people feel accepted, included and valued
  • Visible leadership
  • Intention
  • Building the right culture
  • Overhaul your hiring processes to better onboard diverse employees
  • Support the creation of communities within your organization
  • Train managers to lead diverse teams
  • Make it all transparent
  • Create mentorship and sponsorship opportunities
  • Develop a formal retention plan
  • Stand in solidarity with diverse employees

[01.27.23] The group sums up their thoughts from today’s discussion.

 

RESOURCES AND LINKS MENTIONED:

 

You can connect with Bryant, Heidi, Meredith and Sugathri over on LinkedIn.

If you found this episode interesting, you might enjoy Episode 20, DEI in the Workplace – Not Just The Smart Thing To Do, But The Right Thing To Do or Episode 18, Hiding in Plain Sight: The Reality of Workplace Discrimination.

Check out our other podcasts HERE.

Jun 12, 2022

Today I’m joined by Klaus Imping – best-selling author, entrepreneur, innovator, thought leader and CEO all rolled into one.

With an education in Business Administration, Klaus worked for almost a decade in various organizational, IT and process re-engineering roles before making the move to consulting, where he has worked with numerous clients and projects for almost three decades. As an author, entrepreneur and the CEO of mSE PointOut Group, Klaus operates in the magic triangle of information technology, processes, and strategy, with a focus on supply chain management in a global context.

Today Klaus joins me to chat all about his impressive career so far; his new book; his passion for making business process digitalization effective; and why tribal workflows are undermining digital transformation.

 

IN THIS EPISODE WE DISCUSS:

 

[06.54] Klaus shares his background and career journey, from his early employed roles to where he is today.

“This was the first time that I got the idea that the strength and resilience of processes is a result of three factors and the technical enablement is only one – the process design and the process adherence are equally important.”

[10.03] How his father’s workplace experiences helped to shape Klaus’ mindset and approach to his own career.

“You always find enough reasons to declare yourself a victim of circumstance, that’s easy. The hard way is to raise your hand, take influence and bring things to the right direction.”

[13.18] Klaus’ position in ‘the magic triangle of information technology, processes, and strategy’ – what he means by that, and why it’s the ideal place to be.

[16.27] An overview of Klaus’ upcoming book ‘Tribal F*cks Up Digital.’

“I truly think that digitalization and digital transformation is the next industrial revolution – it’s not a nice to have… it’s a do it or die type of thing.”

[20.52] Why Klaus wrote the book, the process of writing it and his passion for transforming the way we think about digitalization.

[23.18] A closer look at digital transformation, and why technology isn’t the answer.

“It might work technically – but the process, the people, the workflow just doesn’t adopt it… and it’s the famous Excel spreadsheet that survives!”

[28.20] Tribal workflows, and how they neutralize digitalization.

[32.31] The importance of effective adoption, and how it’s different to traditional change management.

“Digital transformation is not limited by technology. Digital transformation is limited by adoption.”

[35.54] Klaus’ reflections on what the next couple of years are going to bring for the industry.

[39.03] A look at Klaus’ organization, mSE PointOut Group, recently named a 2022 GARTNER Cool Vendor in Supply Chain Technology.

[41.29] What the future holds for Klaus.

 

RESOURCES AND LINKS MENTIONED:

 

Head over to Klaus’ website now to find out more, pre-order his book and to discover how he could help you too. You can also connect with Klaus on LinkedIn.

Check out our other podcasts HERE.

Jun 5, 2022

In today’s episode of Women In Supply Chain, I’m joined by the supply chain program manager at Amazon, Sneha Kumari.

A Six Sigma Green Belt certified professional, who boats over a decade of experience leading quality supply chain and operational programs at several companies, Sneha is recognized as Operations Women Leaders by McKinsey and Co. Which doesn't happen often! She pours her passion into making the circular economy happen.

Today Sneha will be talking to us about her career so far, how she went from engineering to supply chain, her experience growing up in India,  and why it's so important to highlight diverse voices. Plus, she’ll be sharing her experiences as a woman in the industry, as well as her words of advice for all of the women following in her footsteps.

 

SHOW SPONSOR:

This Women in Supply Chain feature was made possible by our sponsor, Emerge. As a company focused on empowering and growing meaningful supply chain relationships, Emerge is proud to sponsor Women in Supply Chain. Through its freight procurement platform, Emerge offers solutions that enhance the spot and contract procurement process, enabling shippers and carriers to make more strategic decisions.

 

IN THIS EPISODE WE DISCUSS:

[01.27 ] Sneha's background, her childhood in India, and how she came to the U.S.

[05.18] How Sneha went from  technology to a successful career in supply chain and her experience in both male-dominated industries.

“Even though I was putting in more hours, I still wasn't seen... As women, we feel the urge to put in more hours because [our] confidence is already shattered."

[10.34] Sneha's journey in sales and marketing.

[14.48] How Crane Fluid Handling helped Sneha fall in love with supply chain and what others can learn.

I have to give to [them] for believing in me, supporting me, and letting me lead multiple facets of supply chain.

[16.45] Sneha's Six Sigma Greenbelt; what it is, why she went for it, and how it's impacted her career.

“If you think from a quality lens, I think it's worth it! It helped me. It's a method to give an organziation the tools to improve their capabilities."

[19.45] What Sneha is up to now and what she's doing for the next generation of supply chain.

"I'm super deep into circular supply chains."

[23.23] Sneha's recent passion project.

[26.33] Sneha's perspective on the importance of elevating diverse voices.

“I still don't see a lot of companies walking this talk. Great—we're talking about [diversity] more now, but I think it needs to be a part of business views. Otherwise, it's going to be very hard."

[31.31] How mentorship and women played a role in Sneha's journey.

[34.10] What the future holds for Sneha.

[35.19] Sneha’s words of advice for all of the women following in her footsteps.

 

RESOURCES AND LINKS MENTIONED:

 

You can connect with Sneha over on LinkedIn.

If you enjoyed finding out more about female leaders in supply chain, why not check out our other WISC episodes where I'm joined by powerful women who work at powerful companies like, Crocs and Starbucks. And if you're interested in hearing about diversity and inclusion - and why we need to talk about it - there's a whole podcast on that, too. 

Check out our other supply chain podcasts here.

May 29, 2022

We’re continuing to put the spotlight on our incredible family of Let’s Talk Supply Chain live shows, bringing you special guests and exclusive content that you don’t want to miss.

Last week, we featured First Things First, with Mercado in episode 262 and Coming In Hot, with Abby Baird in episode 264. And now it’s Sarah’s turn with Thoughts and Coffee.

Known as "The Best 30-Minutes on a Tuesday", this weekly show brings you the hottest supply chain topics currently brewing in the industry, every Tuesday at 10am EST.

In this episode, Sarah is joined by special guest Brad Blomstrom, Chief Financial Officer at Emerge, to talk about increasing corporate social responsibility through procurement, 2022 supply chain predictions – and to share the best-kept secret for better vendor relationships.

 

IN THIS EPISODE WE DISCUSS:

 

[08.27] Sarah recaps on recent episodes, and shares what’s new with Let’s Talk Supply Chain, Blended and the LTSC family of live shows.

[11.43] An introduction to special guest Brad Blomstrom and his role at Emerge.

[13.59] Sarah and Brad chat about the poll of the week: do you drink coffee?

[17.48] Sarah reveals the topic of her Monthly Hustle newsletter, podcast tips and tricks.

“Smile, have fun, speak to what you know... and it’s usually a pretty good conversation.”

[20.08] Sarah and Brad discuss the first of three trending supply chain articles: supply chain predictions for 2022, and the growing investment in delivery technology.

“To procure capacity inside your network and get goods shipped on time, shippers need a solution like Emerge to be able to manage those capacity relationships in real time.”

[27.38] Sarah and Brad chat about the white paper released by Emerge and Reuters all about enhancing relationships in logistics through data and collaboration.

“You need to get use out of your data… previously, there’s been a lot of unstructured, single-purpose data that sits in a silo - and people lose a lot of the value that comes out of monitoring and utilizing the insights that come from their normal behavior.”

[32.01] Sarah and Brad reflect on the third and final article of the episode, focusing on the importance of procurement to CSR initiatives.

 

RESOURCES AND LINKS MENTIONED:

 

You can connect with Brad over on LinkedIn.

If you want to find out more about Emerge, why not check out episode 243, where George Abernathy chats all about the company: what they do; bringing accountability to logistics; and why it’s so important to bring all the industry players together in order to build positive and mutually beneficial networks.

Watch the full episode here!

You can find previous episodes of Thoughts and Coffee over on the live show page, or you can check out other Let’s Talk Supply Chain podcasts HERE.

May 26, 2022

This is the fourth and final episode of our mini-series in partnership with Quickbase.

Last week in Episode 3, “Connect,” I was joined by Jacob MacIntrye to explore the complex world of construction; the challenges of keeping projects on time and budget, amidst supply chain and labor disruption; the importance of building stakeholder trust; and exactly how Quickbase can equip your team with real-time information to streamline processes, ensure compliance and improve communication.

Today in Episode 4, “Level Up,” I’m joined for the second time this series by Peter Rifken. We’ll be discussing the ins and outs of complex project management; explaining how you can level up information to leadership, so you can make the best decisions for your operations; and exactly how Quickbase can help.

 

IN THIS EPISODE WE DISCUSS:

 

[01.54] The landscape of project management in a post-COVID environment: how companies are working, and how a focus on this area can help businesses to thrive in this period of recovery.

“You’re seeing a lot of new technology in the project management space… but a lot of the themes are still the same. You’re still going to find people working in silos, with whatever tool they’re working in – and, a lot of the times, in tools that aren’t customized for their workflows.”

[03.58] The increasing complexity in project management, and some of the main challenges involved in trying to keep quickly moving parts on track.

“A lot of the challenges with project management is bringing all of those pieces together, and making sure that all your business partners can collaborate around that same information.”

[05.52] Supplier diversity – why you need to make it a project in itself, and how to manage complexity and adjust processes to set yourself up for success.

[11.13] Why visibility means different things to different people, and how businesses can make that visibility meaningful and actionable.

“Visibility always starts with a conversation of ‘who are my stakeholders?’ and that visibility will be different depending on where in the business you’re having that conversation.”

[13.33] A closer look at Quickbase’s Project Management Software, what it does and how it helps to address key industry challenges.

[16.40] The importance of customizable solutions in helping to level up a business’s project management success.

“When you don’t customize, it means you’re now conforming to a process that was defined for you, with some assumptions... Any time you make somebody change how they work to match how your tool works, you’re adding an inefficiency.”

[22.04] Leadership priorities, and how visibility and integration within project management can help them make better strategic decisions.

[25.08] The challenges of labor allocation during project planning, and how Quickbases’s solution can help businesses to address the wider staffing challenges happening in the industry.

“I can’t tell you the amount of people I’ve spoken with that actually quit jobs because their leadership didn’t invest in modern technology – especially with younger generations coming out of school, it’s just an expectation.”

[28.35] The growing importance of material management.

[30.52] A look at how Quickbase works with construction brands to help build trusted connections and systems to bring all stakeholders successfully together.

[34.39] What the future holds for project management, and for Quickbase.

[36.25] Peter’s key takeaways from today’s discussion.

 

RESOURCES AND LINKS MENTIONED:

 

Head over to Quickbase’s website now to find out more and discover how they could help you too. You can also connect with Quickbase and keep up to date with the latest over on LinkedIn, Twitter, Facebook and YouTube.

If you missed them, why not check out episode 1, featuring Peter Rifken, and episode 2, featuring Alex Pederson, of our Quickbase mini-series.

Check out our other podcasts HERE.

May 22, 2022

Today I’m joined by Mark Raffan, serial entrepreneur, procurement veteran and expert in negotiation, influence, and persuasion.

He’s the founder of Negotiations Ninja – designed to improve performance with training and improve results with coaching, the company develops and delivers engaging negotiation training to world-class procurement and sales teams.

Mark is also the founder and host of the Negotiations Ninja Podcast, the number one negotiations podcast in the world, in which he interviews negotiation, sales, and procurement thought leaders and shares the tools, strategies and tactics you need to succeed.

Today Mark joins me to chat all about Negotiations Ninja: what they do; the importance of negotiation in supply chain; procurement and supply chain collaboration; and his top tips for navigating a post-pandemic work environment.

 

IN THIS EPISODE WE DISCUSS:

 

[06.48] The landscape of negotiation, why it’s so important and how it fits into supply chain.

“We’re living in such a strange time when it comes to supply chain shortages, blockages, inflationary environments… and without good negotiation skills, it’s really hard for us to get deals that make sense for our organization.”

[11.29] Collaboration, and who needs to come together to achieve negotiation success.

“Get people from supply chain and procurement together, we already have a really great relationship… and we need to rely on each other a little bit more.”

[13.59] An overview of Negotiations Ninja – what they do, and how they help their customers.

“The objective for our negotiations is ‘get a good deal’ – but most of us don’t even know what a good deal actually means, because we haven’t defined it.”

[17.39] Mark’s background, and the career journey that led him to negotiation.

[19.32] Navigating a post-pandemic work environment, how things have changed and Mark’s top tips for managing digital negotiations.

[27.13] The benefits of working with Negotiations Ninja, and a closer look at their services.

[30.12] An example of how Negotiations Ninja typically works with a customer, and how quickly that business can see significant ROI.

“You’re going to see a massive risk reduction, you’re going to start seeing cost management… but more than that, it starts to teach people how to think strategically about their relationships.”

[32.50] The ideal client for Negotiations Ninja.

[33.56] A snapshot of Mark’s Procurement Fundamentals program.

[35.36] The future for Negotiations Ninja.

[36.44] Mark’s one key takeaway from today’s discussion.

 

RESOURCES AND LINKS MENTIONED:

 

Head over to Negotiations Ninja’s website now to listen to the podcast, find out more and discover how they could help you too. You can also connect with Negotiations Ninja and keep up to date with the latest over on LinkedIn, Facebook, Twitter or Instagram, or you can connect with Mark on LinkedIn or Twitter.

Check out our other podcasts HERE.

May 18, 2022

This is the third episode of our mini-series in partnership with Quickbase.

Last week in Episode 2, “Control,” I was joined by Alex Pederson to talk all about the solar industry. We discussed the increasing importance of generating renewable energy sources; the challenges of ensuring efficiency and connectivity, whilst meeting high demand; the power of low-code development in complex industries; and exactly how Quickbase can centralize scattered workflows to help scale your operations quickly, safely and securely.

Today in Episode 3, “Connect,” I’m joined by Jacob MacIntrye to explore the complex world of construction; the challenges of keeping projects on time and budget, amidst supply chain and labor disruption; the importance of building stakeholder trust; and exactly how Quickbase can equip your team with real-time information to streamline processes, ensure compliance and improve communication.

 

IN THIS EPISODE WE DISCUSS:

 

[02.05] An introduction to Jacob, his background and experience in the construction industry.

“With that job comes a lot of software… whether you like it or not – and a lot of folks don’t like it!”

[03.24] How Jacob discovered Quickbase, why he decided to join them, and his passion for combining his industry experience with Quickbase technology to help others.

“Difficulties in the supply chain come down to difficulties in the communication – when you want to track pipe, what you’re really wanting to do is track the information and communication between the parties.”

[08.56] From supply of materials to rising costs, a closer look at the challenges the construction industry is facing right now.

[12.20] The impact of fines and compliance violations, and Jacob’s thoughts on how the industry could start to better predict project delays.

“The planners need better tools: a lot of times you’ll find them just tracking things in spreadsheets. They’ve got their major systems but the only other thing they have are spreadsheets, so there’s nothing in the middle to give that robust connection.”

[16.10] A closer look at Quickbase’s Construction Management Software, what it does and how it helps to address key industry challenges.

[19.47] The types of customer that Quickbase works with.

“We’ve been around a long time, so we have owner-operators that have 10 employees, and we work with half of the fortune 100 - we have a huge range of customers that need that flexible middle.”

[21.41] The complexity of documentation and data management, and how Quickbase achieves the balance of being flexible, but also robust enough to house and manage complex, ever-changing data in a secure and easy to use way.

“When people get nervous about where their data goes, I always remind them ‘well, it’s all going into Excel right now!’ … People are taking data out of their ERP, dumping it into Excel and sharing it with people – that’s not secure or governed in any way, but people seem to overlook that!”

[25.11] Quickbase’s approach to trust and collaboration, and the importance of building long-term relationships.

[27.41] A customer case study detailing how Quickbase software was able to connect multiple stakeholders to achieve project success.

[30.46] The next steps for working with Quickbase, or giving their software a try.

[31.57] Jacob’s thoughts on where he sees the most challenge and opportunity in the future, as the construction industry continues to grow.

“The planning and sourcing of materials is only going to get more difficult – the pandemic gave us a window into how interconnected our world is and the big challenges there aren’t over.”

[35.30] Jacob’s key takeaway when it comes to the importance of connecting people, workflows and materials when it comes to project success.

 

RESOURCES AND LINKS MENTIONED:

 

Head over to Quickbase’s website now to find out more and discover how they could help you too. You can also connect with Quickbase and keep up to date with the latest over on LinkedIn, Twitter, Facebook and YouTube.

If you missed it, check out episode 1 of our Quickbase mini-series, in which Peter Rifkin takes a closer look at people: the workers on the front line of the industry right now; the challenges; the opportunities; and exactly how Quickbase can optimize and automate to connect people and workflow together.

Check out our other podcasts HERE.

May 17, 2022

It’s episode 20 of Blended: I’m joined by another fantastic panel of guests and we’re talking about the business benefits of DEI. Previously on the show, we’ve talked to underrepresented groups and specific communities – whether it be women, people of color, trans folks – and, as part of our discussions, we’ve heard them passionately share their stories and illustrate why, of course, they’re such an integral part of successful teams. So we thought it was time to really put a focus on that and dedicate a whole show to the importance of embracing DEI in your business.

Today, our guests will be exploring what DEI means to them; sharing their own personal experiences; reflecting on issues such as creating safe spaces, ongoing education and authenticity; and discussing the importance of supplier diversity.

IN THIS EPISODE WE DISCUSS:

 

[00.49] Introductions to our Blended panelists.

“DEI encompasses the relationship, philosophy and culture of acknowledging, embracing, supporting and accepting those of all racial, sexual, gender, religious and socio-economic backgrounds (among other differentiators).” Gennifer

  • Shay – Senior Event Manager at S&P Global
  • Asheley – Director of Customer Success at Flowspace
  • Gennifer – Founder/Executive Director at TransNewYork
  • Amani – Director Of Operations at Malao Logistics

[06.41] The group discusses DEI: what it means; why it’s important; the challenges; and real-life examples of who’s doing it right and who’s doing it wrong.

“Companies that adapt their strategies and their policies around the different groups of people they have working in their organization and don’t treat it just like a blanket initiative, and really get down into the details of who their people are and what challenges they face... that’s when you can really look at whether your environment is inclusive or not.” Shay

  • Creating the right environment and culture
  • Accepting people for who they are
  • Representation
  • Burden of tokenism
  • Impact of Gen Z
  • Education and training
  • Budgets and investment
  • Advocacy and mentorship
  • Creating safe spaces
  • Celebrating awareness days and months, and finding the right balance
  • Intention and authenticity
  • Consistency

“It’s not about just the [awareness] month – because I’m going to be black every single day, not just in February!” Asheley

[01.10.21] The panel takes a closer look at both the obstacles and benefits of supplier diversity.

  • Increasing customer demand for diversity
  • Barriers for small businesses, eg extended payment terms, expensive tables at events etc
  • Making it equitable

[01.20.19] The group sum-up their learnings from today’s discussion.

“It’s a way of living, it’s a collective thing. If I want people to know my culture, I also need to show my culture… if I know my team isn’t super aware, it’s also my job to educate.” Amani

 

RESOURCES AND LINKS MENTIONED:

 

You can connect with Shay, Asheley, Gennifer and Amani over on LinkedIn.

If you found this episode interesting, you might enjoy Episode 1,What’s In A Word or Episode 7, Equality vs Diversity: What’s The Difference?.

Check out our other podcasts HERE.

May 15, 2022

We are absolutely loving showcasing our incredible range of live shows! Last month, in episode 257, we put the spotlight on Action Items with Dyci Sfregola. Last week in episode 262, it was Mercado’s turn with their show, First Things First. And, today, we’re bringing you Coming In Hot, with Abby Baird.

The industry is always changing, so what’s in store for the next generation of supply chain professionals? Supply chain management student, Abby, brings her passion and enthusiasm for the future of supply chain every fourth Thursday at 12.30pm EST.

In this episode, Abby is joined by special guest Lydia O'Neal, supply chain and logistics reporter at The Wall Street Journal, to talk all about the memefication of supply chain; how supply chain management is being shared; and the popularization of the industry.

 

IN THIS EPISODE WE DISCUSS:

 

[07.43] An introduction to special guest Lydia O'Neal, her background and how she transitioned to reporting on supply chain.

[10.20] How Lydia came to write Sorry, the Global Supply Chain Ate My Homework, and her thoughts on the memefication of supply chain.

“I’ve heard, anecdotally, that professors are seeing more interest from younger students, even in high school!”

[13.23] How the memeifcation of supply chain, and the increase in supply chain content on social media, has impacted people and businesses.

“Another effect of this has been the visibility of all the people, the workers in the warehouses, the truckers and on cargo ships, because it’s previously been this invisible magic of your stuff getting to your door.”

[15.36] Lydia’s reflections on whether the newfound popularity of supply chain in social media is actually helping to teach people what supply chain really is.

[18.09] The value to be found in greater supply chain exposure and increased knowledge.

“It’s great to bring in a more diverse workforce, in management especially – I hear over and over again that this is the domain of old white guys… so to go on TikTok and find young women explaining it… it’s great!”

[20.12] How fresh supply chain content is moving away from jargon and a business-heavy approach towards making the topic fun and engaging.

“The over-arching goal was to make it fun!”

[22.29] How new supply chain content is reaching such a broad audience.

“It’s exploded and people have appropriated it into their own jokes.”

[25.42] The opportunity for businesses to use the memefication of supply chain to their advantage, particularly when it comes to customer expectation and experience.

[29.41] Lydia’s thoughts on whether increased memeification impacts supply chain professionals in their day-to-day roles.

[31.39] What Lydia has learned, what excites her about supply chain and her future.

 

RESOURCES AND LINKS MENTIONED:

 

You can connect with Abby or Lydia over on LinkedIn, or check out Lydia's article, Sorry, the Global Supply Chain Ate My Homework.

You can find previous episodes of Coming In Hot with Abby Baird over on YouTube, on our live show page, or you can check out other Let’s Talk Supply Chain podcasts HERE.

May 11, 2022

This is the second episode of our mini-series in partnership with Quickbase.

Last week in Episode 1,  I was joined by Peter Rifken to take a closer look at people. We talked about the workers on the front line of the industry right now, the challenges, the opportunities, and exactly how Quickbase can optimize and automate to connect people and workflow together.

Today,  I’m joined by Alex Pederson to talk all about the solar industry. We’ll be discussing the increasing importance of generating renewable energy sources, the challenges of ensuring efficiency and connectivity, while meeting high demand, the power of low-code development in complex industries, and exactly how Quickbase can centralize scattered workflows to help scale your operations quickly, safely and securely.

 

IN THIS EPISODE WE DISCUSS:

 

[01.46] An introduction to Alex, his background and role at Quickbase.

“I ran into Quickbase… and it blew my mind – how customizable it was, how flexible the platform was and what you could do with it.”

[03.05] A snapshot of the main challenges facing the solar industry right now.

[05.23] The huge range of stakeholders involved in solar projects, how they have typically been connecting and the positive impact of collaboration and bridging those gaps.

“Most of the time, customers are emailing an Excel doc back and forth, or even shooting text messages.”

[07.24] The popularity of Excel, and how we get people out of spreadsheets.

“If you’re using Excel, you’re going to absolutely love using Quickbase – it’s a very easy transition over and… you now have that ability to customize roles and permissions, governance, dashboards… everything that’s important for you and your role.”

[11.03] A closer look at Quickbase’s Solar Management Software, how the solution can benefit solar brands, and address their key challenges.

“Wherever there are gaps in your current process, that’s where Quickbase can fit in and be that agility layer.”

[14.09] Keeping on top of the moving parts in complex solar projects.

“It really comes down to making sure you have the correct data... then you’re able to start to see trends and make predictions.”

[17.00] How to better predict project delays, amidst industry-wide disruption, and improve communication.

[18.05] The importance of control and custom solutions when it comes to efficiency and scaling at speed.

“If you think about needing a software that fits for your project, or fitting your projects in to a software, there’s a difference between the two.”

[19.00] How Quickbase software has helped customers save weeks on their installation times, and what we can learn from other countries, like Africa, that are running successful solar programs.

[21.15] The sustainability trends to look out for, and the future of solar technology.

[22.42]  Alex’s key takeaway around the importance of control when it comes to efficiency, productivity and simplifying complex processes.

 

RESOURCES AND LINKS MENTIONED:

 

Head over to Quickbase’s website now to find out more and discover how they could help you too. You can also connect with Alex and Quickbase in order to keep up to date with the latest. Head to LinkedIn, Twitter, Facebook or YouTube.

Check out our other podcasts HERE.

May 9, 2022

Today we’re featuring one of our amazing live shows on Let's Talk Supply Chain. Last month in episode 257, we put the spotlight on Action Items with Dyci Sfregola and now it’s the turn of First Things First with Mercado!

We live in a consumer driven world. $2.5T worth of products are imported annually, representing 15% of U.S. GDP. It’s time companies become fully connected to the people who make and move our products, and look for ways to improve the way we plan, buy, and move them around the world. Join Mercado CEO Rob Garrison and special guests every second Tuesday of the month at 12pm ET as they explore the future of the supply chain in 2022 and beyond.

And this episode is all about the first, and last, mile.

Rob is joined by special guest Edward Hertzman, Executive Vice President at Fairchild Media and Founder and President of Sourcing Journal, to talk all about ensuring you have a first mile strategy; the growing importance of traceability; building more equal supplier relationships; and the evolution of the modern first mile industry.

 

IN THIS EPISODE WE DISCUSS:

 

[06.16] The “fastest five” – from carrier profits to a furniture brand building its own vessel, Rob takes a look at five standout industry headlines.

[11.59] An introduction to special guest Edward Hertzman, his background and how he came to found Sourcing Journal.

[14.57] Rob and Edward discuss how, and why, the final mile has evolved so quickly, whilst the first mile has remained arguably static; Amazon’s role in these changes; the importance of an integrated strategy; and the impact of COVID .

“When you talk about the last mile, Amazon has completely changed the game… they made that part of the shopping experience.”

“We can no longer take our upstream, first mile relationships for granted and we need a strategy – it’s not one or the other, it’s the first mile, middle mile and last mile.”

[22.33] A closer look at sourcing, tier two and three suppliers and the importance of traceability.

“We have a regulatory responsibility to make sure we know where our products are being made.”

[26.37] Edward’s thoughts on whether the first mile is an opportunity for businesses to do some good, and better tackle their commitments to people and planet.

“We need to think about how we can share risk – it can’t just be that the retailers win and the factories lose.”

[31.57] Rob’s reflections on the ‘modern first mile industry.’

“We’re due for the next evolution of this industry.”

RESOURCES AND LINKS MENTIONED:

 

Head over to Mercado’s website now to find out more and discover how they could help you. You can also connect with Mercado and keep up to date with the latest over on LinkedIn, or you can connect with Rob.

Discover trending industry news over on Sourcing Journal’s website, or connect with Edward over on LinkedIn.

You can find previous episodes of First Things First with Mercado over on the live show page, or you can check out other Let’s Talk Supply Chain podcasts HERE.

May 4, 2022

This is the first episode in our brand new four-part mini-series in partnership with Quickbase.

Quickbase helps customers see, connect and control complex projects that reshape our world. Whether it’s raising a skyscraper or coordinating vaccine rollouts, the no-code software platform allows business users to custom-fit solutions to the way they work – using information from across the systems they already have.

Today in Episode 1, See, we’ll be taking a closer look at people: the workers on the front line of the industry right now; the challenges; the opportunities; and exactly how Quickbase can optimize and automate to connect people and workflow together.

 

IN THIS EPISODE WE DISCUSS:

 

[02.01] A reminder of who Quickbase are and what they do; and an update on what’s changed since they were last on the show.

[04.01] From labor shortages to staff retention, the main challenges that businesses are facing when it comes to front-line workers, and how those challenges have changed from just a couple of years ago.

“Frontline workers are having challenges, and the folks that are trying to hire, retain, train and continuously upskill those workers are also having a huge challenge… COVID has put a huge spotlight on the need to improve some of the processes that are touching turnover.”

[06.51] Compliance, how job site safety has changed dramatically since COVID, and the key priorities in the area right now.

“COVID has thrown a shocker at all of us and said ‘hey, you need to be able to adapt to rules, regulations and requirements that never existed’ – and you may not have a tool to track these 10 new requirements, or capture the information you didn’t capture before.”

[10.14] Connectivity, and why it’s so important to change the way we think about data in order to get our teams out of Excel.

“People will always gravitate towards the path of least resistance to solve their problems.”

[13.50] A closer look at the Quickbase software, and how it’s designed with front-line workers in mind.

"The challenge we see most often is that no team is exactly like the last one… they really need a combination of technology that is safe, secure and robust, but can then be moulded like Play Doh for the front line environment, that allows for both starting fast, and then scaling.”

[17.45] Peter’s reflections around automation, how to get the most out of it, and how that works with Quickbase.

“It’s dangerous to want to jump full steam ahead into automation… it needs to be coupled with strategy.”

[23.31] Process improvement, and how you can achieve a healthy full circle model built around Quickbase.

“Momentum is what starts to change culture.”

[29.22] The impact on your business and bottom line when you successfully pull the threads of good data, transparency, collaboration and process improvement together.

[32.44] A case study looking at how Quickbase helped a key customer to bridge systems and achieve connectivity and visibility, without impacting legacy systems.

[36.17] What businesses need to consider and prioritize when it comes to people, and the changes we can expect to see from Quickbase in the future.

“As a business, are you stepping back to reassess how work can be done in a post COVID time?”

RESOURCES AND LINKS MENTIONED:

 

Head over to Quickbase’s website now to find out more and discover how they could help you too. You can also connect with Quickbase and keep up to date with the latest over on LinkedIn, Twitter, Facebook and YouTube.

If you want to dive deeper into what Quickbase is all about, why not listen to episode 224, where Peter Rifken, Principal Solutions Consultant at Quickbase, chats all about the company: what they do; the importance of operational agility; and the power to be found in unlocking the potential of your people. You can also read Peter's blog, where he talks about how to eliminate disconnected teams and increase supply chain visibility.

Check out our other podcasts HERE.

May 1, 2022

In today’s episode of Women In Supply Chain, I’m joined by experienced and strategic logistics operations professional, Maggie Petrovic.

A business and communications graduate, Maggie honed her skills at global third-party logistics provider Coyote Logistics, gaining deep knowledge and experience across operations, sales, strategy and customer experience. As a leader at Emerge, she’s helping to save shippers time and money by operationalizing game-changing products.

Today Maggie will be talking to us about her career so far; her talent for operations strategy; the excitement of start-up culture; and Mom guilt. Plus, she’ll be sharing her experiences as a woman in the industry, as well as her words of advice for all of the women following in her footsteps.

 

SHOW SPONSOR:

 

This Women in Supply Chain feature was made possible by our sponsor, Emerge. As a company focused on empowering and growing meaningful supply chain relationships, Emerge is proud to sponsor Women in Supply Chain. Through its freight procurement platform, Emerge offers solutions that enhance the spot and contract procurement process, enabling shippers and carriers to make more strategic decisions.

 

IN THIS EPISODE WE DISCUSS:

 

[06.24] Maggie’s background, her field hockey college scholarship, and her reflections on how a sporting mindset correlates so well with business, and supply chain.

[14.02] How Maggie went from a Business and Communications degree to a successful career in supply chain.

“It sounded interesting… it was an industry that was growing after the recession and not shrinking… I got an offer from Coyote Logistics, and never looked back!”

[16.32] Maggie’s time at Coyote Logistics, learning on the job, and the experience she gained from having a ‘just say yes’ mentality.

“When I think about the roles and opportunities that stick out, it was really just me saying yes to anything and everything that was going to give me an opportunity to learn more and put me out of my comfort zone.”

[18.28] Maggie’s experience of living and working in Europe, and what she learned.

[21.15] Maggie’s role as Vice President of Strategic Initiatives at Emerge.

“I truly believe that what we’re doing at Emerge is game changing – we’re building products that the industry really needs”

[22.12] The impact of COVID on procurement, and the resulting trends and learnings.

[24.02] Maggie’s experience of Mom guilt, and how she balances work and motherhood.

“I certainly had Mom guilt going back to work after maternity leave. I thought: ‘my baby is so small, how can I leave her all day’? and that was so hard.”

[26.39] Why Maggie loves the culture and benefits that come from working in a start-up, and her experiences, as a woman, of working in those environments.

“Start-ups can be extremely lucrative and awesome opportunities for everyone. At a start-up, you have better access to having a seat at the table, having your voice heard and ideas implemented.”

[29.30] How saying yes and trying something new in business helped Maggie to find her voice and grow in confidence.

[31.35] Maggie’s work ethic, the difference between advocates and mentors and why it’s important to have both.

[34.16] What the future holds for Maggie, and for Emerge.

[34.53] Maggie’s words of advice for all of the women following in her footsteps.

 

RESOURCES AND LINKS MENTIONED:

 

You can connect with Maggie over on LinkedIn.

If you enjoyed finding out more about female leaders at Emerge, why not check out episode 255, where I'm joined by Mardi Tegmeyer, Customer Success Manager at Emerge. And if you're interested in hearing more about balancing motherhood with a successful career - and why we need to talk about it - head over to episode 234 to hear what Anne Robinson has to say.

Check out our other podcasts HERE.

 

 

Apr 24, 2022

Today I’m joined by Prompt, a customer-focused logistics software business who are on a mission to unlock your digitization and automation potential – to drive cost savings and revenue improvements – without changing your underlying software platforms.

Prompt helps supply chain companies to easily expand the functionality of their Transportation Management Systems without changing or replacing any of their existing software. As the only logistics technology company with all the major global data privacy and security certifications, Prompt work with more than a third of the top 25 freight forwarders, providing visibility, automation, and payment processing solutions that all safely and seamlessly connect back to their system, or systems, of choice.

Today Kai Timmermann, Chief Operating Officer at Prompt, joins me to chat all about the company: what they do; the biggest challenges in logistics today; putting customers at the core of their solutions; and the importance of visibility and data integration to the future of logistics.

 

IN THIS EPISODE WE DISCUSS:

 

[07.06] Prompt’s origin story, and how Rob and Kai’s background with Lading and CargoWise led them to develop this new software-based brand.

“We’re about orienting for real outcomes – we’re not excited by jargon… we just want to get the job done.”

[10.38] An overview of Prompt – what they do, and how they help their customers.

“For users, we’re about moving time and attention… and from a management perspective, they benefit from that users time and attention, but now they also have process consistency.”

[12.12] From managing talent to process inefficiency, a look at some of the key challenges Prompt’s customers are facing right now.

“To win the talent war – which is a big deal these days – you want to get people out of that menial work.”

[15.49] A  closer look at Prompt’s Automation solution: what it does, how can it help, the benefits – and Kai’s thoughts on the rising importance of automation within supply chain technology.

[19.09] What visibility means to Prompt, and how their business intelligence solutions can help to address core inefficiencies.

“There are a million people doing it, and visibility can be used to describe a huge span of things… when we talk about our Prompt visibility tool, it’s about better data and access to the information inside a company’s ERP.”

[22.02] Prompt’s two-sided integration, how it helps to facilitate improved visibility, and how they work to expand a company’s TMS without impacting their existing software.

[25.54] A closer look at Prompt’s evolving Payments solution.

[26.46] Kai’s reflections on why we should be paying so much attention to issues like visibility and data integration; the difference it’s going to make, both on a business and on an industry level; and Kai’s predictions for when global logistics is finally going to return to normal.

“Logistics technology has gotten so fragmented… our customers have invested heavily in freight management systems and they’ve got a strategic imperative to close the gap with digital freight forwarders – so we’re trying to provide the capabilities to close that gap.”

[29.44] Why successful implementation is on an equal footing to the technology itself, and why customers are so important to Prompt.

[32.01] The ideal client for Prompt.

[32.53] Two key case studies, illustrating how Prompt Automate helped one customer to reduce a proposed integration time of five months down to three to four weeks, and another customer benefit from financial savings of around 40%, on average.

[35.41] The future for Prompt.

 

RESOURCES AND LINKS MENTIONED:

 

Head over to Prompt's website now to find out more and discover how they could help you too. You can also connect with Prompt and keep up to date with the latest over on LinkedIn, or you can connect with Kai on LinkedIn.

Check out our other podcasts HERE.

Apr 19, 2022

It’s episode 19 of Blended: I’m joined by another amazing panel of guests and we’re talking about sexual harassment. It’s another tough subject because the reality is, so many people, particularly women, have a story. And we need to tell those stories if we’re going to expose just how prevalent this problem is.

Today, our guests will be discussing exactly what sexual harassment means and where and when it happens; sharing their own personal experiences; reflecting on the differences between harassment and assault; and the panel will be sharing their advice for tackling the issue and creating safer workplaces.

 

IN THIS EPISODE WE DISCUSS:

 

[01.37] Introductions to our Blended panellists.

“Young adults and children need to learn about boundaries: what they mean, how to uphold them and how to resolve a conflict around them.” Christina

  • Kristy – President and Owner at Knichel Logistics
  • Carl – CEO at Carl Shawn Watkins Consulting, LLC
  • Christina – Writer
  • Charlene – Website Architect & Full-Stack Web Developer
  • Nathalie – Customer Success Manager of Enterprise Partnerships at Calm

“There’s been a clash of generational understanding and generational behaviour.”  Charlene

[06.15] The group discuss the basics around sexual harassment: what it means, where and how it can happen, the behaviors it can include and the difference between sexual harassment and sexual assault.

“It’s not about sexual desire… it’s the power that's yielded through that harassment.” Carl

  • Mindset and intent
  • Language matters
  • Generational clash
  • Mocking or discrimination around a person’s sexuality
  • Gender stereotypes
  • Power plays
  • The danger of anonymity online
  • Blurred lines between the workplace and online/social media
  • Move from acceptable to accessible
  • Confrontation and boundaries
  • Remote working inviting harassment into your home / violating a safe space
  • (Men’s) sense of entitlement
  • Men choosing not to put themselves in a compromised position

“When you think about what predated ideas about what sexual harassment would be defined as, it also came with these predisposed character traits. “ Nathalie

[55.14] The panel share their own personal experiences of sexual harassment, and the impact of those experiences.

“It’s the translation from that Mad Men era where everything was pictured as acceptable to now where everything is accessible… now the attitude has met the opportunity.” Carl

  • Carl’s experience of child molestation by an uncle; how he used imagination, creativity and learning as a release; and the alcoholism and suicidal ideations that followed, before he translated that pain to power
  • Kristy’s experience of dropping out of college because of an attempted sexual assault, of inappropriate behavior by a client and multiple sexual advances at an industry event
  • The lasting impact of abuse and how it links to how you identify as a person
  • Nathalie’s experience of subtle and manipulative harassment in the workplace
  • Allyship and advocacy
  • The importance of documenting incidents
  • Christina’s experience of a group sexual assault as a teenager, sexual harassment in multiple workplaces and how a man, who she believed to be a good friend, offered to be her sugar daddy
  • Triggering behaviors and re-traumatisation for victims
  • Charlene’s experience of receiving unwanted messages and intimate photographs
  • Leadership obstacles

“As soon as my relationship status changed, I became a target for that sense of entitlement.” Christina

[01.29.54] The group share their suggestions for solutions and sum-up their learnings from today’s discussion.

“Know your company’s policy in the workplace, and don’t be afraid to speak.” Kristy

RESOURCES AND LINKS MENTIONED:

 

You can connect with Kristy, Carl, Christina, Charlene and Nathalie over on LinkedIn.

If you found this epsiode interetsing, you might enjoy Episode 3, The Gender Equation or Episode 18, The Reality of Workplace Discrimination.

Check out our Let's Talk Supply Chain podcasts HERE.

Apr 18, 2022

Today we’re shaking things up and, instead of our usual guest interview, we’re featuring one of our fantastic new live shows on Let’s Talk Supply Chain – Action Items with Dyci Sfregola.

Each month Dyci, CEO of New Gen Architects, is joined by a special guest to discuss key issues in the post-COVID supply chain; actionable steps businesses can take to prepare for scalability; and how to leverage supply chain technology and process redesign to upskill or reskill teams to provide meaningful, purposeful work for their employees while improving the bottom line.

And this episode is all about stability and supply chain – two words that we don't see together very often! But Dyci has a few key action items up her sleeve to do just that – to ensure supply stability to support demand plan. Dyci is joined by special guest Atia Yarbrough, Director of Demand and Supply Planning at Mason Dixie Foods, to talk all about sales and operations planning, the importance of dual sourcing, how to reduce uncertainty, start-up funding, customer relationships and more.

 

IN THIS EPISODE WE DISCUSS:

 

[08.21] Atia’s journey to Mason Dixie Foods.

[10.41] Atia’s experience of S&OP’s in large enterprises, and how that compares to Dyci's experience of small businesses.

“We have a very cross functional process where we have supply chain, planning, sales and finance engaged and we’re working monthly… if you’re looking at it from a yearly standpoint, you’re a little too late.”

[14.20] How Mason Dixie established a robust S&OP process as a small business, and Atia’s advice on how others can get started.

“First you have to have people on board – change is hard, process change is extremely hard.”

[18.07] An idea of the time and allocation of resources required when fulfilling a successful S&OP process.

[21.21] Some of the key technologies used in sales and operations planning.

[23.46] The importance of dual sourcing.

“Customers want what they want, when they want it.. so dual sourcing is an integral part of the S&OP process."

[26.51] Audience question: any tips on how to measure ESG impacts in the S&OP process?

[28.58] Finding the right partners.

[33.25] Translating your sales and operations planning into weekly or daily S&OE’s, and determining the key KPI’s to measure that execution.

“You can have that S&OP process, but you really have to have that actionable plan to show a result every day – whether it’s a good result, or a bad one.”

[37.10] How external partners are a part of the S&OP process, and how to extract and utilize their data.

“Really organizing the data, and everybody owning their part to bring the model together, I think that’s key – because you don’t want death by Excel!

[41.53] Accountability, leadership and culture.

[45.20] This month’s Action Item – questions to ask yourself to understand if you’re running a true S&OP process.

 

RESOURCES AND LINKS MENTIONED:

 

You can find previous episodes of Action Items with Dyci Sfregola over on the live show page, or you can check out other Let’s Talk Supply Chain podcasts HERE.

You can find out more about Atia over on LinkedIn.

Apr 11, 2022

Today I’m joined WorkStep, a people-focused provider of hiring and retention technology for supply chain teams.

WorkStep is the market-leading provider of Frontline Workforce Retention solutions, purpose-built for the modern supply chain. With customers including manufacturing, warehousing, retail distribution, and transportation employers across North America, WorkStep solutions provide HR, operations, finance, and c-suite executives with what they need to hire frontline workers, engage them throughout their employment journey, and seamlessly act on critical insights to drive organizational change and ultimately reduce turnover.

Today Dan Johnston, Co-founder & CEO at WorkStep, joins me to chat all about the company: what they do; the ins and outs of hiring and retention; the truth behind the current ‘talent shortages’; and the upcoming workforce trends to look out for.

 

IN THIS EPISODE WE DISCUSS:

 

[07.03] Dan’s founder story, and how his experience as an ‘Entrepreneur in Residence’ gave him the time to reflect on his previous role as a warehouse manager and how he could innovate to solve some of the problems he saw there.

“I’d seen just how detrimental the temp staffing model was… just how challenging a constant rotating door of frontline workforce turnover was to every level of an operation.”

[10.47] How Dan’s previous education technology businesses led him to found a business in supply chain staffing.

“When we started WorkStep, we thought of this as really a matching problem – supply and demand. And what we realized over time, is that it’s much more than that. It’s more than just matching an available worker to an available job.”

[14.16] An overview of WorkStep – what they do, and how they help their customers.

[17.04] From talent shortages to new ways of working, a look at some of the key challenges happening in staffing right now.

“A lot has changed in the last two years, but actually a lot of these trends were already underway.”

[19.57] WorkStep’s employer solution for hiring new staff – how it works, the benefits and the power of data and automation.

[22.37] WorkStep’s employer solution for staff retention, why retention is so important and the huge impact it has on both a company’s top and bottom lines.

“We’re talking about hundreds of millions of dollars in turnover spend that these large logistics and manufacturing companies are incurring every year – so this is a very important bottom line problem.”

[26.14] Why WorkStep is the best solution for job seekers.

[29.22] The importance of diversity and inclusion in the workplace, and how WorkStep’s solution can help aid your DEI strategy.

[33.15] The ideal client for WorkStep.

[35.41] A closer look at WorkStep’s competitive pricing model.

[37.16] A case study, showing how WorkStep helped a 3PL achieve an 18% decrease in overall staff turnover, and a 36% decrease in new hire turnover, resulting in significant savings to the customer's bottom line.

[40.07] The future for WorkStep.

“Our goal is really to make the front line a better place to work… we help workers improve their jobs, so they can live a better life.”

 

RESOURCES AND LINKS MENTIONED:

 

Head over to WorkStep’s website now to find out more and discover how they could help you too. You can also connect with WorkStep and keep up to date with the latest over on LinkedIn, or you can connect with Dan on LinkedIn.

Check out our other podcasts HERE.

Apr 3, 2022

In today’s episode of Women In Supply Chain, I’m joined by Mardi Tegmeyer: a passionately customer-focused supply chain leader.

An experienced logistics professional, Mardi’s knowledge and experience covers sales, operations, account management and customer success. As a leader at Emerge, she’s helping to reinvent freight procurement by putting customers firmly front and center.

Today Mardi will be talking to us about her career so far; her passion for customer success; and the importance of collaboration and inclusion within supply chain. Plus, she’ll be sharing her experiences as a woman in the industry, as well as her words of advice for all of the women following in her footsteps.

 

SHOW SPONSOR:

 

This Women in Supply Chain feature was made possible by our sponsor, Emerge. As a company focused on empowering and growing meaningful supply chain relationships, Emerge is proud to sponsor Women in Supply Chain. Through its freight procurement platform, Emerge offers solutions that enhance the spot and contract procurement process, enabling shippers and carriers to make more strategic decisions.

 

IN THIS EPISODE WE DISCUSS:

 

[07.36] Mardi’s background, and the journey that led her to a career in supply chain and customer experience.

“I was the receptionist to start… and then a month later, I was the customer service manager! And from that point, taking care of customers was my niche.”

[12.06] Mardi’s experience at Garrett Popcorn, her incredible accomplishments there and the power of learning on the job.

“I was in a little over my head – I was figuring it out as I went, making relationships, building trust… It was an adventure!”

[15.37] Mardi’s reflections on young people and supply chain, the balance between learning and experience and what the next generation of supply chain professionals bring to the table.

“There’s no right or wrong way to solve challenges in this industry.”

[18.07] Mardi’s role as Customer Success Manager at Emerge.

“Every day is different - I do love that about this job - I can come in and solve different problems… and there’s lots of disruptions going on, especially now.”

[19.58] A closer look at Emerge’s supportive culture and approach to diversity and inclusion.

[21.31] The importance of customer success, building strong relationships and how it differentiates you in the marketplace.

[24.16] The role of collaboration, how it ties business together and impacts the overall success of customer experience.

“Customers want to see that we’re, internally, collaborating and that their information isn’t getting lost in the shuffle.”

[26.50] Mardi’s experiences as a woman in a largely male-dominated industry.

“Ultimately, I think we teach people how to treat us – and I think hard work pays off.”

[29.20] Mardi’s thoughts on mentorship and the college professor that helped to launch her journey.

[30.50] What the future holds for Mardi.

[31.39] Mardi’s words of advice for all of the women out there.

“I would love to empower everyone, if I could, to have that big voice, to speak up – and don’t be worried about how you’re perceived as a result.”

 

RESOURCES AND LINKS MENTIONED:

 

You can connect with Mardi over on LinkedIn.

If you want to find out more about Emerge, check out episode 243, where George Abernathy joins me to chat all about the company: what they do; bringing accountability to logistics; and why it’s so important to bring all industry players together to build positive and mutually beneficial networks.

Why not also head over to Debra Phillips' (Marketing Manager at Emerge) blog to hear her thoughts on whether consumers are finally growing tired of supply chain shortages and rising costs.

Check out our other podcasts HERE.

 

 

Mar 27, 2022

Today I’m joined by Zenov BPO, a customer-centric and results-driven outsourcing business, who are laser-focused on solving their clients’ toughest challenges through their range of expert services.

Zenov are dedicated to ensuring efficiency in their customers back office operations, and to delivering the best savings, by providing unmatched services in strategy, technology and operations. With expertise across industries and most business functions, they deliver transformational outcomes for a demanding new digital world.

Today Joseph Wilson, Senior Director & Partner at Zenov BPO, joins me to chat all about the company: what they do; the role of outsourcing in contemporary business; and the importance of a customer-focused approach.

 

IN THIS EPISODE WE DISCUSS:

 

[07.23] An overview of Zenov BPO – what they do, and how they help their customers.

“A lot of organizations hit that hump, where they can’t grow exponentially… so we’re saying ‘how can we help these organizations climb and reach their pinnacle?’”

[09.29] From accounting to supply chain management, a closer look at Zenov’s range of services.

"A lot of companies are still working on Excel… so we take all that information and compile it into a dashboard so they can have the data to drive the business, to make decisions that are agile but also meet and exceed expectations.”

[11.49] How Zenov work with their customers to build a bespoke support package that best addresses their challenges.

“We take KPI’s… and get organizations to start thinking differently.”

[16.49] How, and why, Zenov work as an extension of their customers internal teams.

[18.28] The most common objections from potential customers when it comes to embracing outsourcing.

“One of the biggest hesitations, prior to COVID, was ‘the back office is going to take my job!’ But we’re not taking your job, we’re supporting... allowing you to do the value add work.”

[22.47] Zenov’s North American office and executive staff, why that’s important and the benefits it brings to their customer base.

[25.48] The importance of a customer-focused approach and why it’s a growing trend.

“We look to be an extension of their business… and if they’re not growing, and they’re going out of business, so are we. So we look at it as if it's our own family-run business.”

[27.09] The impact of COVID on the workplace and the unexpected positives.

[29.02] The trend towards increased outsourcing, and the current challenges – and potential – within the talent pool.

[32.59] The ideal customer for Zenov BPO.

[34.23] A case study detailing how Zenov helped to improve response time and customer satisfaction for a key client, resulting in an increased profit margin of 30-40%.

[37.35] The future for Zenov BPO.

 

RESOURCES AND LINKS MENTIONED:

 

Head over to Zenov BPO’s website now to find out more and discover how they could help you too. You can also connect with Zenov BPO and keep up to date with the latest over on LinkedIn, Twitter, Instagram or Facebook, or you can connect with Joseph on LinkedIn.

Check out our other podcasts HERE.

Mar 20, 2022

Today I’m joined by Motion2AI, an exciting and innovative tech company offering machine-learned solutions for warehouse mobility operations, covering monitoring, dispatch, safety, and autonomy integration.

Founded in 2018, Motion2AI is a fast-growing start-up providing intelligent solutions for warehouse efficiency and safety. It offers AI platforms for warehouse mobility fleets (such as forklifts, carts or robots) by providing services of safety, monitoring, optimization, and autonomy. And the ecosystem supports manned labor and robots seamlessly, providing practical and scalable solutions for warehouse operations.

Today Byungsoo Kim, Founder & CEO at Motion2AI, joins me to chat all about the company: what they do; the benefits to be found in harnessing the power of AI within operations; and the relationship between people and technology.

 

IN THIS EPISODE WE DISCUSS:

 

[07.00] Byungsoo’s background and how he came to found Motion2AI.

“Not every warehouse is taking advantage of that new technology and I’m happy that, with Motion2AI, I can support that.”

[09.00] Byungsoo’s experience as a start-up, and Motion2AI’s impressive growth in a short space of time.

“There’s no secret… we have good technology, and we’re working with excellent customers!”

[10.24] An overview of Motion2AI – what they do, and how they help their customers.

[12.19] The three core challenges that Motion2AI customers are currently facing in their warehouses.

“The size of these warehouses is a big challenge… so communicating and collaborating between those different units is a challenge, too.”

[13.52] A closer look at the four core products that make up Motion2AI’s MotionFMS Fleet Management Service, and why they all look to solve one key over-arching problem.

[20.19] The speed, ease and comparatively low cost of integration and implementation with the wireless Motion2AI systems.

[22.31] The importance of visibility.

“Visibility is really important for warehouse operation… especially in productivity and safety.”

[23.43] Byungsoo’s reflections on AI, from the relationship between people and technology – and how Motion2AI are pulling everything together – to a comparison between AI innovation and the Industrial Revolution.

“Our solution is saving their time… it’s automating many of those tedious tasks and helping the staff spend their time on more valuable tasks.”

[28.29] The ideal customer for Motion2AI.

[29.30] A glimpse into the time and cost savings customers can expect by working with Motion2AI.

[31.23] The future for Motion2AI.

 

RESOURCES AND LINKS MENTIONED:

 

Head over to Motion2AI’s website now to find out more and discover how they could help you too. You can also connect with Motion2AI and keep up to date with the latest over on LinkedIn or Facebook, or you can connect with Byungsoo on LinkedIn.

Check out our other podcasts HERE.

Mar 16, 2022
It’s episode 18 of Blended: I’m joined by another amazing panel of guests and we’re talking about workplace discrimination. It’s a sensitive subject: something that a lot of people have actually experienced, but not something we like to talk much about. So, of course, it’s a topic we want to tackle head on! Today, our guests will be discussing exactly what discrimination means and why it happens; sharing their own personal experiences; reflecting on the differences between discrimination, micro-aggressions, victimization and bullying; and the panel will be sharing their advice for creating more supportive and inclusive workplaces.
Mar 13, 2022

Today I’m joined by R2 Logistics, an award-winning third-party logistics provider offering industry-leading supply chain management services to shippers of all sizes.

Founded in 2007, R2 Logistics is a global provider of market-leading transportation services and logistics solutions. As a third-party logistics company, it provides access to thousands of transportation providers and has the capacity to resolve all of your shipping needs. Backed by game-changing technology and its culture for reliable service and relentless passion, R2 Logistics has built a strong reputation as an industry leader.

Today Frank Dreischarf, Vice President of Supply Chain Solutions at R2 Logistics, joins me to chat all about the company: what they do; overcoming challenges in the midst of disruption; and the importance of collaboration and visibility in supply chain.

 

IN THIS EPISODE WE DISCUSS:

 

[08.28] R2 Logistics’ background and how they’ve evolved into the company they are today.

“That expedite mentality, that sense of urgency, is part of our organizational DNA.”

[11.29] A closer look at the R2 Logistics transportation management system, its features and the benefits.

[14.10] From expedited to intermodal, a look at R2 Logistics' full suite of services for shippers.

“I like to say that we’re in the ‘headache elimination’ business. Our job is to work with our strategic customers, figure out what their needs are, anticipate those needs (sometimes before they even know that they have them) and come up with solutions.”

[15.08] The importance of transparency and why R2 Logistics partner with industry-leading tech providers to offer the highest level of visibility.

[17.12] The R2 Logistics carrier offering.

[19.13] A closer look at the platform itself, and its user-friendly interface.

“Everything, from the interface to how the customer interacts with the system, is designed to make it as easy as possible.”

[21.23] The speed and ease of an R2 Logistics implementation, and the on-boarding audits that help new customers ensure they have the best prices and achieve the most value from the process.

“We're able to add a lot of value to customers that are in that mid-small size range… because companies of that size just don’t have the economic resources to hire the professionals necessary to adequately manage that transportation spend.”

[26.50] The R2 Way, and why this unique set of principles sets them apart.

[30.05] From the importance of surety of supply to a new appreciation for collaboration, Frank’s reflections on the state of the industry right now, and the key trends and learnings coming out of it.

“People are starting to realize that relationships matter, collaboration matters. Those customers or shippers out there that have forever viewed their relationships with their transportation providers as tactical, rather than strategic, are suffering right now.”

[34.30] The ideal customer for R2 Logistics.

[36.22] A case study detailing how R2 Logistics was able to help a key customer quickly integrate new acquisitions into their network and reduce transportation costs by 15%.

[38.27] The future for R2 Logistics.

 

RESOURCES AND LINKS MENTIONED:

 

Head over to R2 Logistics’ website now to find out more and discover how they could help you too. You can also connect with R2 Logistics and keep up to date with the latest over on LinkedIn, Facebook, Instagram, YouTube or Twitter, or you can connect with Frank on LinkedIn.

Check out our other podcasts HERE.

Mar 7, 2022

In today’s episode of Women In Supply Chain, I’m joined by Mary McNelly: industry powerhouse and logistics and supply chain expert for leading global shoe brand, Crocs.

An experienced and talented leader, Mary’s knowledge and experience covers all aspects of logistics and supply chain. In her 13 year career with leading retailer Crocs, Mary has risen through the ranks to become the Senior Director of Global Logistics & Supply Chain Network Design.

Today Mary will be talking to us about her career so far; her passion for logistics; and the role of innovation, automation and agility amidst major disruption. Plus, she’ll be sharing her experiences as a woman in the industry, as well as her words of advice for all of the women following in her footsteps.

 

SHOW SPONSOR:

 

This Women in Supply Chain feature was made possible by our sponsor, Emerge. As a company focused on empowering and growing meaningful supply chain relationships, Emerge is proud to sponsor Women in Supply Chain. Through its freight procurement platform, Emerge offers solutions that enhance the spot and contract procurement process, enabling shippers and carriers to make more strategic decisions.

 

IN THIS EPISODE WE DISCUSS:

 

[06.06] Mary’s background, and the journey that led her to a career in supply chain.

“For the people who are interested, but don’t really know – jump in and just start…. If you’re true to yourself you’ll find it, because there’s something for everyone in supply chain.”

[09.32] A closer look at Mary’s current role as senior director of global logistics and supply chain network design at Crocs, the challenges and the triumphs.

“Logistics in the last three years has really proven to be incredibly enabling or disabling, if you don’t think forward and have the right relationships and strategy.”

[12.34] Mary’s steady career progression throughout her 13 years with Crocs, and what she loves so much about the brand.

[14.32] Mary’s experience of disruption as a director of a global brand during a pandemic, and the different proactive ways in which Crocs responded.

“I love logistics, supply chain and problem-solving – and what’s more important, is we’re creating history in supply chain right now.”

[18.23] Mary’s innovative, strategic and agile approach to leadership, and how more businesses across the industry can better nurture that kind of mindset.

[21.03] The importance of sustainability and social responsibility, and a closer look at Crocs philanthropy division.

[24.15] Mary’s experiences as a woman in a male-dominated industry.

“I’m so proud to be able to say that the majority of our C Suite at Crocs are all women… it’s been a real goal within Crocs to continue to elevate women.”

[29.23] Mary’s reflections on the best way to engage in mentorship.

“If you’re thinking you need to lean out and ask somebody for mentorship, think about what you’re really asking for and be really focused on that.”

[31.40] The small, consistent steps throughout her career that helped Mary to find her voice as a supply chain leader.

[35.15] What the future holds for Mary.

[36.55] Mary’s words of advice for all of the women following in her footsteps.

“You can choose to see all of the men in the room, and get overwhelmed – or you can choose to see all of the amazing women in the room, get motivated, go and stand next to them and be a part of that. And that was a transformational moment for me.”

 

RESOURCES AND LINKS MENTIONED:

 

You can connect with Mary over on LinkedIn.

Check out our other podcasts HERE.

 

Feb 28, 2022

Today I’m joined by FarEye, a cutting-edge logistics tech company that is on a mission to make logistics across the world more efficient, predictive and organized, through the use of new technology.

FarEye’s Intelligent Delivery Management Platform is making the delivery experience better for everyone, and enabling enterprises to deliver at reduced cost with a superior customer experience. Founded in 2013, the platform leverages millions of data points to predict the shipment journey and improve the delivery experience for hundreds of businesses in over 30 countries worldwide.

Today Kushal Nahata, Co-founder and CEO at FarEye, joins me to chat all about the company: what they do, the challenges of last-mile delivery, reducing your carbon footprint while cutting costs, and why, in the e-commerce industry, experience is the new loyalty.

 

IN THIS EPISODE WE DISCUSS:

 

[06.15] Kushal’s journey from engineering to transportation; and how, and why, he came to co-found FarEye.

“Our passion was: ‘can we leverage our engineering technology knowledge to solve real world problems?’”

[08.43] An overview of FarEye – what they do, and how they help their customers.

“The space has evolved… It’s less about what you deliver – it’s become more and more important, how you deliver.”

[11.15] The four main challenges in last-mile delivery and customer expectation today, and how the FarEye team got hands-on, with drivers and dispatchers, to understand these pain points from the inside.

[15.46] An overview of FarEye’s Intelligent Delivery Orchestration, Intelligent Delivery Visibility and Intelligent Customer Experience products, and their benefits.

“Logistics, which used to be more of an operation and execution function, has now become a revenue generation function as well.”

[19.52] A closer look at the FarEye platform, and the increasingly important role of low-code development, particularly in the ever-changing world of logistics.

“With a low-code platform, you can define your own logistics and delivery process.”

[21.38] FarEye’s plug and play implementation and integration process.

“In the last two years specifically, a lot of companies are looking at speed to market. And that’s where I think implementation time becomes a big blocker, or enabler.”

[22.54] The importance of sustainability, and why it can lead to greater profitability.

[24.55] FarEye’s ethos of collaboration, and mission to make life better for everyone.

[27.19] The ideal customer for FarEye.

[28.20] A case study detailing how FarEye was able to help a key customer, a major pizza delivery service, vastly reduce delivery time and cost, as well as greatly improve its delivery NPS.

[33.22] The future for FarEye, and for the logistics industry over the coming years.

 

 

RESOURCES AND LINKS MENTIONED:

 

Head over to FarEye’s website now to find out more and discover how they could help you too. You can also connect with FarEye and keep up to date with the latest over on LinkedIn, Facebook, YouTube or Twitter, or you can connect with Kushal on LinkedIn.

Check out our other podcasts HERE.

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