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Let's Talk Supply Chain

Let's Talk Supply Chain is not your average supply chain podcast. We feature not just the top of the industry, but also diverse voices from within the community, new innovations and the disrupters making waves in the industry. Don’t listen to the same ol' same ol', be sparked by new ideas and fresh perspectives only on Let's Talk Supply Chain.
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Now displaying: Page 6
Jul 8, 2019

In this episode we talk to Demo, a Supply Chain Business Strategist at Logistics Services Panama. Demo lives in Panama, a country that has been a logistics hub for over 500 years and is a ‘one size fits all’ solution for global supply chains. 

Panama is a unique logistics hub because of its logistics assets. It has the Panama canal, allowing ships from all over the world to gain access. Panama also has a world class port system with 4 ports being developed, essentially supporting both the Pacific and Atlantic ocean. Panama has the biggest free trade zone in the southern hemisphere and charges no tax on export or on sale. This means huge savings in time and cost for businesses doing trade in that area. As Demo says, the logistics are much more efficient; what would take several weeks in Miami, takes 4 days in Panama. 

Doing business in Panama has some great advantages, as the country serves up to 30 countries and manages complex markets consisting of over 600 million people. Although Demo works mostly with big companies, he explains that Panama also has opportunities for SMEs thanks to its free trade zone airport and higher flexibility. The Supply Chain Forum happening in August is an excellent place to meet people who have experience doing trade in Panama - from SMEs to large corporations, everyone is welcome!

In this episode we discuss:

  • Demo’s journey in the supply chain industry
  • The history of Panama as a logistics hub
  • Panama’s logistics assets
  • Panama’s free trade zone compared to Miami’s
  • The kind of companies working in Panama
  • Attending the Supply Chain Forum

Resources and links mentioned:

Jul 1, 2019

WISC Series Sponsored by HULFT

Welcome back Lets Talk listeners!

Providing Disaster Relief Assistance Through Logistics

In this episode we talk to Kathy, executive director of the American Logistics Aid Network, an organization that provides supply chain assistance to disaster relief organizations and other non-profits. Kathy has worked in the supply chain and IT industry for 20 years and joined ALAN in 2010 when she took an interest in supply chain and emergency management, and started working on efficient coordination of logistics activities during disasters.

The logistics industry is instrumental to disaster relief - over 60% of spending goes into logistics. Making sure people have shelter, food and water is much more complicated than it seems. Logistics experts can provide their expertise and knowledge in order to do good, and this in turn can save a huge amount of money; Kathy uses an example where an NGO saved over a quarter of a million dollars just from 15 hours of work from a logistics expert.

The most inspiring part of Kathy’s journey has been the opportunity to see the good that companies do during disaster. Disasters are happening all the time, and although this is painful to experience, peoples’ desire to do good and be a part of something positive stands out. Anyone who works in the supply chain and logistics industry has a huge opportunity to save lives and make an impact, just by offering expertise. Kathy hopes to keep serving ALAN and provide better tools for businesses and NGOs to collaborate during disasters.

In this episode we discuss: 

  • Kathy’s journey to success
  • The American Logistics Aid Network
  • Why the logistics industry is so instrumental to disaster relief
  • Advice as a woman working in the supply chain industry
  • How to get involved with disaster relief
  • The most important piece of advice for the next generation
  • What is next for Kathy and ALAN Aid

Resources and links mentioned:

 

Jun 24, 2019

Welcome back Lets Talk listeners!

Pain Points defined: A pain point is a specific problem that prospective customers of your business are experiencing. In other words, you can think of pain points as problems, plain and simple. Like any problem, customer pain points are as diverse and varied as your prospective customers themselves.

Today, Hugo Fuentes Diaz, Partner at The OWL Solutions joins me on the show to talk about how to identify your supply chain pain points and the next steps on what to do next to simplify your supply chain performance.

In this episode, Hugo and I will talk about how OWL solutions came about, how they help organizations to simplify their supply chain performance, why cross functional metrics are important to supply chain, most common pain points, how to empower your teams to focus and execute once the challenges have been identified and the results that you should expect.

In this episode we discuss:

  • Companies’ common pitfalls
  • Finding cross functional metrics
  • The main supply chain pain points
  • Why it’s hard to understand the what and why of an organisation
  • Using focus and execution at OWL
  • A real life customer example and overall ROI
  • The future of OWL Solutions
Jun 23, 2019

I recently caught up with Marie-Chantal Savoy, VP Strategy and Communications at Logistec at the JOC Canada Trade Conference.

Marie is very passionate about the industry, about her company as well as the topic of diversity and talent.

Listen in for my exclusive interview with Marie...

Jun 17, 2019

Welcome back Lets Talk Listeners!

When I worked for a 3PL selling logistics services (ocean freight, air freight, customs, warehousing, cross dock and some trucking) the biggest question I would get from potential clients was "What makes you different from the other service providers?" Only 5 years ago, freight forwarders were struggling to figure that out and what that would like moving forward.

Today, I am speaking with John Cheringal, CEO of Axis Int'l and from what it looks like they have figured out what sets them apart from the rest of the pack which has not been an easy task.

In this episode, John joins to me to talk about what challenges are service providers facing the industry, what sets them apart from their competition, why their strategy works, how they partner with their customers for success, a typical ROI their customers can expect from working with them. Plus John lets us in on what keeps him up at night as the owner of a logistics company and how their future includes reducing their carbon footprint.

In this episode we discuss:

  • The mission statement of Axis International
  • Challenges for service providers
  • The strategic decision making process
  • Axis’ competitive advantage
  • Creating a collaborative environment
  • The ROI and benefits for the client
  • The future of Axis International

Resources and links mentioned:

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Jun 17, 2019

I recently caught up with Grace after our panel at the JOC Canada Trade conference in Toronto about diversity and the future of the workforce.

Here is what Grace had to say....

Jun 9, 2019

Welcome back Lets Talk Listeners!

Artificial intelligence (AI) is an area of computer science that emphasizes the creation of intelligent machines that work and react like humans. Some of the activities computers with artificial intelligence are designed for include: Speech recognition.

Recently voted one of the 20 most innovative companies to watch in 2019, Algo is here to make sure you are ready for the AI revolution that is coming to a business near you. ARE YOU READY?

In this episode, Amjad Hussain, CEO of Algo joins to me to talk about how they got started and why they are working with companies to help them get ready for the AI revolution. He will walk us through a real life example of how his clients are benefiting from working with Algo, what you should expect when introducing AI, how they set themselves apart from their competitors and finally Amjad gives us his half crazy intuitive prediction for the next 5 years of supply chain.

Questions I Ask:

  • Why don’t you tell us about Algo? Where did you start? What do you do? [0:34]
  • Why don’t you tell us a little bit about the companies or kinds of companies that you are working with now or that you want to work with. [4:44]
  • Can you pinpoint maybe one customer you have worked with and how exactly have they used Algo and what did it do for their business? [10:26]
  • How do you differentiate yourself? What’s different about Algo compared to other competitors in the market? [19:32]
  • What is your half- crazy, intuitive prediction for the next five years in supply chain? [25:17]
  • What’s next for Algo? [30:31]

In This Episode, You Will Learn:

  • Algo, what they do and who their team is. [1:00]
  • Algo is a vertical software solution. [4:58]
  • Who Algo works with. [5:05]
  • Creating value [8:30]
  • Allocation accuracy. [12:20]
  • What makes Algo stand out? [20:00]
  • The future of supply chain. [26:02]
Jun 9, 2019

For Subscribers only! I recently caught up with Tom Szaky, CEO of Terracyle at the SCMA National Conference in Montreal!

He joined me to talk about how we can re-think waste in our supply chains and use circular supply chain in helping to reduce waste without massive corporate change.

Plus, with such a complex supply chain Tom also talks about their biggest supply chain challenges and how they maintain consistency of their inbound supply chain with so many moving parts.

Join me for this exclusive interview and for more information about Terracycle and their global impact, visit them at https://www.terracycle.com/en-US/

Jun 3, 2019

Welcome back Lets Talk listeners!

Everyone's journey is different and as we have seen from this series the path is never straight. Brenda says that being yourself, collaboration and stop labeling are all things to consider on your journey to success.

In this episode, Brenda Santoro Head of Global Trade at Silicon Valley Bank joins me in my women in supply chain series to talk about what her career has meant to her and why she loves what she does. Brenda shares her story, the exciting things she is working on, real life examples of challenges she has faced and overcome plus so much more, including her advice to start ups in supply chain and what the #1 thing is that women should do in their career.

Questions I Ask:

  • Tell me about your journey. What did you want to be when you grew up? [0:47]
  • What have you done? [2:07]
  • What are the exciting things you encounter on a daily basis? [5:28]
  • Do you work with mostly startups, mid-size or enterprise companies? [8:15]
  • What challenges have you faced as a woman and how did you overcome them? [11:15]
  • I want to get advice for someone who is looking to change industries or start in the startup space. What advice would you give them? [18:50]
  • What do you think about diversity? What do you think we should get better at? [24:20]
  • What’s next for Brenda? [28:50]

In This Episode, You Will Learn:

  • How Brenda ended up at SVB. [2:26]
  • Supporting the innovation economy. [8:00]
  • What makes SVB special. [10:10]
  • Finding your true and authentic voice. [11:30]
  • Operating in an environment where you are truly you. [15:00]
  • Don’t be afraid to make changes. [15:30]
  • Moving through fear. [15:40]
  • It’s a journey that is uniquely individual. [16:35]
  • What are your super powers? [19:39]
  • Keeping an open mind. [20:30]
  • The value of a network. [21:25]
May 27, 2019

Welcome Back Listeners!

Traditional forwarders will soon have little choice but to go digital and that is what Kontainers is hoping for. They are the dominant player in helping to make digitizing a reality for most forwarders and creating new and innovative ways for everyone to win.

In this episode, Graham Parker CEO of Kontainers takes us on a journey of how he got started in the industry building a successful forwarding company that led to the creation of Kontainers. Graham will share how they are helping to digitize the industry and announce some exciting news about a new initiative they are launching to help small to mid sized forwarders. The future of forwarding is in digitization, collaboration, consolidation and marketplaces that will ONLY have room for the digital. You wont want to miss this episode as we take you into the future of the industry.

Questions I Ask:

  • Let’s get to know your story. Who are you? [0:36]
  • How did your journey to success lead you to Kontainers? [0:40]
  • What exactly do you do and why did you pick this space to disrupt? [4:25]
  • Who are some of the brands you are working with? [6:49]
  • What has been your biggest challenge and how did you overcome that? [8:45]
  • Why should a company work with Kontainers? [12:09]
  • What advice would you give to other supply chain technology startups? [17:22]
  • What would you tell them? What did you have to tell yourself to push through and get to the point where things were taking off? [19:54]
  • What would you say is your biggest achievement so far? [22:43]
  • What’s next for Kontainers? [24:29]

In This Episode, You Will Learn:

  • Graham’s success story. [1:00]
  • How Kontainers got its start. [1:45]
  • The biggest challenge the first year. [2:43]
  • Customer acquisition. [10:02]
  • Acquiring a champion. [11:24]
  • Partnering with the right companies. [14:45]
  • The platform isn’t about us, it’s about them. [21:50]
May 20, 2019

Welcome back Let's Talk listeners!

If you aren't familiar with FreightWaves you should be, Recently listed on CNBC's 2018 upstart 100 list as the brightest, most intriguing young start ups promising to become one of the great companies of tomorrow, FreightWaves is a company to watch. In less than a year, FreightWaves grew to the second most trafficked news site in all of freight, globally.

In this episode, Craig Fuller CEO of FreightWaves joins me to talk about the story behind the brand. Craig's journey started in the family business and as his passion for the industry grew so did his vision for the future. Join me as he tells us the story behind the brand, gives us a glimpse into his journey to success, Craig also predicts the future of supply chain and logistics as well as the reasons behind starting BITA (Blockchain Assoc).

Questions I Ask:

  • Who is Freightwaves? How did it get started? [0:26]
  • As a supply chain professional, what does that mean for me exactly? [1:30]
  • Can you run us through what you’re looking at from your website stats? [6:52]
  • Can you tell us more about your journey? [14:01]
  • What are your thoughts on your future of supply chain and logistics? [20:40]
  • Why don’t you tell us what is next for Freightwaves? [25:16]

In This Episode, You Will Learn:

  • Information about Freightwaves and their online presence. [0:30]
  • Where to get started. [3:30]
  • Data challenges. [5:10]
  • Investing in supply chain operations. [13:02]
  • Craig’s story. [14:16]
  • The playbook at Freighwaves. [18:40]
  • Block Chain and Transport Alliance. [21:13]

 

May 19, 2019

Hello Listeners!

In this EXCLUSIVE Women in Supply Chain episode, I am live at JDA ICON 2019 and I sit down with CMO, Karen Leavitt of Locus Robotics.

Her journey in technology since the 70s has recently lead her into supply chain industry and she is excited to help drive innovation in this space. Karen talks about how mentorship and collaboration helps to overcome challenges and creates allies that will help amplify messages and encourage others to find their voice.

Karen ends with some advice for the next generation that includes a nugget about career success -  find different perspectives and really look to see how you can incorporate them into your career

Enjoy!

May 13, 2019

Welcome back Let's Talk listeners!

What is a Tariff?

A tariff is a tax imposed by a government on goods and services imported from other countries that serves to increase the price and make imports less desirable, or at least less competitive, versus domestic goods and services. Tariffs are generally introduced as a means of restricting trade from particular countries or reducing the importation of specific types of goods and services.

These days there are so many rules and regulations to moving products from country to country and with the US leading the most influential changes we have seen in a long time, many are scrambling to keep up.

In this episode, Graham Robins CEO of Borderbuddy and my resident expert is back to talk about this game changing subject rocking industries and the business world right now (right Andy Polk - FDRA?). Graham talks to me about asking the question why, being intentional, some of the biggest mistakes you will make with your tariff database, what your responsibility is and what you can do today to get a handle on costs and compliance.

Questions I Ask:

  • What is happening at Borderbuddy since we last spoke? [0:24]
  • How can companies self-audit and find savings when it comes to tariffs? [1:54]
  • Why do we have tariffs? [4:46]
  • What do you think about that (if tariffs are necessary)? [6:38]
  • What are the biggest mistakes importers make with their tariff databases? [11:28]
  • What should a company’s expectations be of working with a customs broker? [18:37]
  • How long does it take to go through 10,000 tariffs? [21:08]
  • What would be the most important thing importers can do today to get a handle on those costs and compliance, etc.? [24:40]
  • What’s next for Borderbuddy? [26:37]

In This Episode, You Will Learn:

  • Being confident in your tariff database [2:40]
  • The massive undertaking that takes place when a tariff changes. [3:30]
  • The purpose of tariffs [4:50]
  • Battle about why you would want or not want tariffs. [7:00]
  • Being intentional about getting involved. [16:10]
  • Asking why. [24:45]
  • Being confident in tariffs. [25:20]
  • Removing friction and obstacles for customers. [26:49]
May 6, 2019

Welcome back Lets Talk listeners!

"Go with your gut!" is the mantra Michelle is truly living by, from following her gut to Boston to placing hundreds of hard working supply chain professionals on their career paths.

Michelle also loves what she does and encourages everyone to live your passion because it is what drives you, it is what will bring opportunity and help you to live your best life.

In this episode I will introduce you to Michelle Devevo, VP of Talent acquisition in Part 18 of my Women in Supply Chain Series. Michelle tells us the story of how she moved to Boston on a whim, how she was recruited for her current position, how she has helped hundreds of supply chain professionals find their way, why employer branding is so important and why Linkedin should be your best friend as an employer and as talent. You will be inspired by this story of passion, instinct and pure will.

Questions I Ask:

  • Where did you start? [0:34]
  • What has your journey looked like? [0:34]
  • What do you do now? [0:37]
  • What are your thoughts on the talent shortage? [7:45]
  • Can you tell us why they are crucial to the success of finding supply chain talent? [9:41]
  • What do you think are the additional skills that supply chain professionals should be looking to add to their resume? [10:57]
  • Do you think supply chain professionals are going to need to have  some sort of addition to the resume in the tech side? [13:51]
  • How are companies looking for and finding talent? [14:49]
  • What are some of those solutions [15:15]
  • What challenges have you faced in your career and how have you overcome them? [20:19]
  • Is there another takeaway you think supply chain professionals should take away from this conversations? [24:52]
  • What get you excited and what’s next for Michelle? [26:46]

In This Episode, You Will Learn:

  • Michelle’s career story and journey to this point. [1:10]
  • Having the right people leading the charge. [7:57]
  • Recruiting culture and employer branding. [10:02]
  • LinkedIn is where it’s at. [15:42]
  • Do your homework on people and don’t chase the money. [23:04]
Apr 29, 2019

Welcome back Lets Talk listeners!

Traditionally Supply Chain has been viewed as a cost centre because the majority of a business' cost are associated with sourcing, procurement, transportation, distribution and last mile. That view is changing and supply chain professionals are now viewing it as an investment centre but that doesn't mean we stop trying to keep the costs down.

How do you do keep the costs in check? Some are diligent internally, some are so cash rich it gets over looked and most keep the company in check by hiring the experts like Spend Management Experts.

In this episode, Melissa Runge, VP of analytical solutions takes us on a journey of collaboration, winning together in the spend column, why your company needs to partner with someone like SME and how Spend Management Experts keeps your customer experience in mind and that is what sets them apart from their competition.

Questions I Ask:

  • Who is Spend Management Experts and what do you do? [0:34]
  • Why should someone work with a company like Spend Management Experts? [2:10]
  • Can you talk about the companies you are looking to work with? [3:45]
  • How can Spend Management Experts look out for their best interests? [3:45]
  • Is it just small parcel? [6:02]
  • Why don’t you give us a real life example of how you have helped a customer? [7:12]
  • What is cost of service and why does it matter alongside the margins and profitability? [12:19]
  • What would you say is your differentiator? How are you different form your competitors? [16:15]
  • What are your thoughts about the future of logistics and supply chain? [19:00]
  • Give us snapshot into Spend Management Experts. What’s next? [19:00]
  • What are you seeing with that as an impact on freight spend? [20:35]

In This Episode, You Will Learn:

  • How Spend Management Experts optimize supply chain costs. [0:55]
  • Challenges Spend Management Experts face. [4:10]
  • Limiting operational dysfunctions and improving customer experience. [4:30]
  • The importance of cost of service. [12:40]
  • Taking a deeper look into clients data and providing visibility. [17:45]
  • The future of supply chain and Spend Management Experts. [19:30]
Apr 22, 2019

Welcome back Lets Talk listeners!

The industry is bursting with new ideas, new innovation and start ups seem to be popping up everywhere. But, what exactly does it mean to be a supply chain start up?

Supply Chain is a Trillion dollar industry, that is complex, intoxicating, fascinating and has been stuck in the traditional. Most can see the need the need for change, some vets are looking to change the way we do business and some newcomers are looking to change the world but what are the key ingredients to finding success as a start up in supply chain.

In this episode, Nino Lo Lacono, a tech entrepreneur from Italy is here to talk about creating new and disruptive innovations in supply chain. Nino and I will talk about the challenges of starting a business in supply chain, suggestions of how to navigate, The importance of negotiation and passion, as well as the future of supply chain. Share this episode with other supply chain professionals, your teams and your colleagues!

Questions I Ask:

  • Why don’t you tell us about your journey in supply chain? [0:35]
  • How did you get started? [0:35]
  • What have you done in the space? [0:35]
  • What was it like to be a start up in supply chain? [3:50]
  • How did you find fundraising for your project? [5:32]
  • What advice would you give to supply chain startups today? [7:05]
  • Is negotiation a skill we need in supply chain? What are your secrets to a good negotiation? [9:37]
  • Where do you see the use cases for IOT in supply chain or more specifically in last mile delivery? [13:00]
  • Can you talk about how different it is to work in supply chain in Italy vs other parts of the world? [16:06]
  • From a corporate stand point, what did you learn from the supply chain stand point? [18:32]
  • What is your crazy prediction for the future of supply chain? [19:53]
  • What’s your take on block chain? [20:57]
  • What is next for Nino? [21:54]

In This Episode, You Will Learn:

  • Providing a memorable experience. [2:15]
  • Mass of emerging technologies. [3:37]
  • Challenges of starting a business in this industry. [4:10]
  • Three main suggestions for startups moving in this field today. [7:20]
  • Showing your passion fearlessly. [11:22]
  • Importance of negotiation and what you can do to be a good negotiator. [9:40]
  • The differences in supply chain around the world. [16:10]
  • The future of supply chain. [20:00]

 

Apr 15, 2019

Download Episode!

Welcome back Lets Talk listeners!

What if I told you something BIG was coming to the supply chain community, something that would bring together real people talking about real supply chain topics?

Today, I am revealing one of the secret projects I have been working on for my YouTube channel called "The SC, Supply Chain TV". It is a cross between "The View" and "Sportscenter" where we will debate the hot topics in supply chain today.

In this episode, you will get to know Audrey Ross and Leah Goold-Haws my co-hosts for the show and then we will be joined by a different guest each episode. We are setting the stage for the first episode due out the end of April and giving you a sneak peak into what to expect from the show! They may also just give us their half crazy, counter-intuitive prediction for what the next 5 years in the industry will look like!

Questions I Ask:

  • Leah, why don’t you tell us who you are, what you do and why you want to debate the hot topics with me on The Trade Squad? [0:30]
  • Audrey, why don’t you give us an overview of The Trade Squad and who you are and what you do?[1:29]
  • Why don’t you tell us about your journey? [2:44]
  • What did your path look like, Leah? [5:25]
  • Why do you think it’s so important to have a show like The Trade Squad? [10:00]
  • What do you think are some of the biggest challenges in supply chain today that we should be covering? [14:33]
  • What about supply chain professionals. How can we support the community with a show like this? [18:45]
  • What is your crazy-intuitive, half-mad prediction for the next five years in the industry? [24:05]

In This Episode, You Will Learn:

  • A little bit about Leah and Audrey. [0:45]
  • How Audrey got into supply chain and why it’s a passion. [2:56]
  • How Leah got to where she is. [5:39]
  • Supply chain is a critical element when it comes to fulfilling foreign customer engagement. [7:45]
  • Identifying trends in global trade. [9:10]
  • Looking at the skills people need when stepping into the supply chain field. [17:30]

 

Apr 14, 2019

Hello Listeners!

This is the last Exclusive from TPM 2019, in this brief episode I am asking Peder Winther, Global Head of OceanFreight at Panalpina your most pressing questions that you sent to me on Linkedin back in February.

Find out what he thinks of Uber Freight and Flexport and how freight forwarders are looking at innovation in the industry.

Enjoy!

Apr 8, 2019

Welcome back Lets Talk listeners!

There are a lot of new innovations and platforms to help you with various supply chain functions but where do you start and how do you find the right one for your team?

Mercado Labs is shining light into the dark corners of supply chain, their platform speaks "fluent import"' and has been designed by International trade experts for supply chain professionals and their teams.

In this episode, I am speaking to Rob about his new venture called Mercado Labs and we will take you on a journey of leading innovation, bringing sourcing, procurement and logistics together in a collaborative environment and what you should consider when looking to partner with a new innovative platform like Mercado Labs. Find out more about how to find the right solution and platform for your organization.

Questions I Ask:

  • Why don’t you tell us about Mercado Labs? [0:25]
  • I think that you have a bit of an analogy when it comes to this. Can you tell us a little bit about that? [1:21]
  • Can you explain bringing light to the dark parts of supply chain? [4:42]
  • What part of supply chain are you focusing on rather than regulatory and compliance? [11:54]
  • Can you give us a real life example of how you have helped a customer? [13:39]
  • Why did you choose a SAAS model? [20:09]
  • Let’s talk about all the different platforms out there. [22:19]
  • What does the future look like for Mercado Labs? [27:06]

In This Episode, You Will Learn:

  • The Uber analogy. [1:49]
  • Doing things on the front end that is in compliance to be more efficient. [8:40]
  • Focus on international supply chain. [12:10]
  • Accessibility and ease of a SAAS model. [20:30]
  • The roadmap for Mercado Labs [27:40]
Apr 7, 2019

Hello Listeners!

You asked and John answered!

I recently caught up with John McCauley, VP of Transportation and Logistics at Cargill, a global player in the shipping industry at TPM 2019 to ask him your questions!

Back in February you posted the questions you would have if you had 5 minutes with a VP of a large BCO, pay attention because your question might have been asked!

Enjoy!

Apr 1, 2019

Welcome back Lets Talk listeners!

"What do you mean exactly?" is a very powerful question when you are trying to find your voice and gain the knowledge you need to succeed. In my newest Women in Supply Chain Episode you will meet Denise MacDonell, CTO at Flash Global and a powerhouse woman in the industry who believes that this question will contribute to your success.

It takes a lot of self discipline and flexing that muscle to find your voice in technology and supply chain, so  besides asking questions Denise did exactly that and to this day flexing her discipline muscle also helps with work life balance and keeping her on track.

Join me in this episode to learn more about the Denises' journey to success, how she found her voice, real life struggles and how she overcame them, how Denise keeps from getting overwhelmed  by doing mental health checks and so much more! In part 17 of my Women in Supply Chain series, you will laugh, learn and be inspired throughout this episode.

Mar 28, 2019

Hello listeners!

Remember a while back on listeners corner you commented with questions you have for the CEO of an ocean carrier. Well, I had the chance to briefly chat with Jeremy Nixon, CEO of ONE and asked him a lot of your most pressing questions.

7 minute Sundays are exclusive episodes that I will be sharing sporadically as I travel the world and speak with some of the least accessible figures in supply chain!

Enjoy!

Mar 24, 2019

Welcome back Lets Talk listeners!

Only 6 percent of the largest ocean carriers and freight forwarders have end-to-end online booking capabilities. Some 38 percent of the former and 5 percent of the latter do not even offer online quotes, while most of those that do merely log an online request for a quote, which has to be followed up by e-mail or a phone call, often a day or more later.

So what happens when you have been so focused on your own internal innovation that when you look up to implement with the others in your supply chain, they are not even close to keeping up?

In this episode, Graham Robins of Borderbuddy, my resident industry expert is back to debate this topic with me. We talk about the consequences of moving faster then your chain, we share some possible solutions and wonder if collaboration could be one of those answers and we share insights into what will happen to service providers if they don't get with the times and up their game.

Mar 17, 2019

Welcome back Lets Talk listeners!

The term "'Customer Experience" gets thrown out and tossed around on the daily these days but what does it really mean to your business?

Its all about the perception a customer has of your brand. You may think you are on point and have it handled but if the customer gets a broken product, delivery doesnt meet their expectations or they have one bad customer service experience you may lose them forever or worse yet they complain on social or to their friends.

With Customer experience, there is a fine line between the cost to ship vs the cost to serve the customer. In this episode, Jonathan Briggs, Director of e-commerce fulfillment at DHL explains to us why we need to find the balance and quickly. Jonathan will take us into the depths of customer experience, challenges most online retailers are facing, the value of speed, where you should invest your time and money, the future of deliveries and how your company can increase delivery times and stay reliable.

Mar 11, 2019

Welcome back Lets Talk listeners!

The Port of Long Beach is the premier U.S. gateway for trans-Pacific trade and a trailblazer in innovative goods movement, safety, environmental stewardship and sustainability. As the second-busiest container seaport in the United States, the Port handles trade valued at more than $194 billion annually and supports 2.6 million trade-related jobs across the nation, more than 575,000 in Southern California.

Known as the Gateway to North America, the west coast ports provide a pivotal role in global trade for North America and the Port of Long Beach is playing a huge role in future proofing their port to keep up with increasing demand.

In this episode find out how much they are investing, where they are investing, what they are doing in sustainability, how they are working to collaborate with more with carriers and BCO's, plus gain insights into their innovation strategy and what they are doing to increase transparency, efficiencies, visibility and reliability. Dont miss my conversation with Dr Noel Hacegaba as he takes us on a journey of the port's mission and vision of the future.

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