Martin Lew talks about Commtrex and what they do; the challenges and opportunities in rail; empowering shippers through choice and connectivity; and why transloading is the future of the industry.

[06.00] Martin’s background and his vision for Commtrex.

[08.34] Why businesses move freight by rail and the key opportunities within this mode.

[11.18] The evolution of Commtrex; the major shift happening in the workforce; how these generational changes impact rail; and the importance of technology in bridging the gap.

[17.24] The ideal client for Commtrex. 

[22.18] How Commtrex helps their clients to move into new markets and diversify, saving one brand 18-22% across each lane and giving leverage to shippers struggling with carrier service levels.

[29.22] What onboarding and integration look like with Commtrex, and the infrastructure fundamentals to consider when using rail.

[35.08] A closer look at Commtrex’s consulting services.

[38.35] Sustainability and the positive impact of rail.

[41.24] The future for Commtrex.

Rik Walters tells us all about GoFreight; visibility, and its impact on margins; creating memorable customer experiences; and leveling the playing field for SMBs

[07.34] An overview of GoFreight – who they are, what they do, and how they help their customers.

[09.05] The ideal client for GoFreight.

[10.43] How GoFreight was founded with small and medium-sized businesses in mind, and why it’s so important to empower smaller brands to make it easier to start, run and grow businesses.
[14.47] A closer look at GoFreight’s freight forwarding management software, and the key customer benefits.

[19.03] GoFreight’s container tracking system, the visibility it brings for its customers and customers’ customers, and the impact of that visibility at a business level.

[22.52] The impact of demurrage, detention, and per diem fines on squeezed margins, and how GoFreight can help reduce fines and maximize this area of opportunity.

[24.57] Why GoFreight values ‘customer obsession’ and ‘customer trust’, why focusing on customer experience is so important, and what success can look like when businesses have a genuinely customer-centric approach.

[27.42] What freight forwarders should be thinking about and the strategies should they be adopting, to bolster their supply chain management, as we enter the second half of 2023.

[29.13] What onboarding and integration look like with GoFreight.

[32.12] A case study showing how GoFreight helped a key client to move away from a system that wasn’t working, helping them save time and money, and improve efficiency.

[34.59] The future for GoFreight.

The panel discusses what seniority means to them; how it differs from leadership; the importance of job titles; & their experiences of good and bad leadership.

Bill Catania talks about OneRail; the challenges & opportunities around capacity; & why he believes that technology can’t change all outcomes, but people can[06.16] Bill’s entrepreneurial journey and the shopping experience that led him to establish OneRail.

[08.30] The concept behind the name ‘OneRail,’ and the expertise and fresh perspectives being injected into supply chain by people coming in from other industries - just like Bill.
[11.18] The ideal client for OneRail.
[13.54] The key challenges OneRail customers are facing, and how OneRail develops solutions to tackle them.
[15.13] A closer look at OneRail’s integrated network and its benefits.
[16.04] The challenges and #opportunities around capacity; building partnerships that meet a need; and how OneRail operates as a true extension of its customers.
[22.18] What visibility means to OneRail; the importance of creating the best customer experiences; and how OneRail is helping clients to evolve their fulfillment infrastructures to provide an Amazon-level experience.
[23.58] OneRail’s approach to exception management, and the benefit to be found in empowering people with #technology.
[25.21] A case study showing how OneRail helped a key customer that was struggling to offer expedited delivery across their network. Within one year, OneRail got them live with a 98% on-time rate, in all 120 warehouses, and with a 20% reduction in transportation costs.
[28.18] What onboarding and #integration look like with OneRail.
[30.45] The future for OneRail.

Brian Bourke talks about how the pandemic changed last mile delivery – the challenges; opportunities; & how SEKO is enhancing customer experience

[06.49] An introduction to Brian and SEKO.
[08.20] How the pandemic impacted supply chain, boosted #e-commerce, and changed #last-mile delivery forever.
[10.32] The importance of real-time feedback, like reviews and star ratings; and how that customer experience data is pulling supply chain teams together with other business areas, such as marketing and finance, to enhance collaboration and improve strategy.
[12.56] A closer look at the emerging market trends for 2023, and the reverse bullwhip effect the industry is experiencing as it settles, post-pandemic.
[16.53] From diversifying sourcing to improved #collaboration, what companies can do to prepare themselves for the unexpected.
[21.02] The power of #partnership; why it can bring benefits across multiple business areas other than just supply chain; and what it’s like to partner with SEKO.
[26.18] The importance of offering different delivery options, and using that data to test and experiment.
[30.02] Why the word ‘visibility’ is over-used, and what it means for last-mile delivery.
[34.51] The future for SEKO.

Seretha Willingham talks about her career; swapping the corporate world for entrepreneurship; scaling a business during a pandemic; & the secret to her success

[06.49] An introduction to Brian and SEKO.
[08.20] How the pandemic impacted supply chain, boosted #e-commerce, and changed #last-mile delivery forever.
[10.32] The importance of real-time feedback, like reviews and star ratings; and how that customer experience data is pulling supply chain teams together with other business areas, such as marketing and finance, to enhance collaboration and improve strategy.
[12.56] A closer look at the emerging market trends for 2023, and the reverse bullwhip effect the industry is experiencing as it settles, post-pandemic.
[16.53] From diversifying sourcing to improved #collaboration, what companies can do to prepare themselves for the unexpected.
[21.02] The power of #partnership; why it can bring benefits across multiple business areas other than just supply chain; and what it’s like to partner with SEKO.
[26.18] The importance of offering different delivery options, and using that data to test and experiment.
[30.02] Why the word ‘visibility’ is over-used, and what it means for last-mile delivery.
[34.51] The future for SEKO.