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The term "'Customer Experience" gets thrown out and tossed around on the daily these days but what does it really mean to your business?
Its all about the perception a customer has of your brand. You may think you are on point and have it handled but if the customer gets a broken product, delivery doesnt meet their expectations or they have one bad customer service experience you may lose them forever or worse yet they complain on social or to their friends.
With Customer experience, there is a fine line between the cost to ship vs the cost to serve the customer. In this episode, Jonathan Briggs, Director of e-commerce fulfillment at DHL explains to us why we need to find the balance and quickly. Jonathan will take us into the depths of customer experience, challenges most online retailers are facing, the value of speed, where you should invest your time and money, the future of deliveries and how your company can increase delivery times and stay reliable.
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The Port of Long Beach is the premier U.S. gateway for trans-Pacific trade and a trailblazer in innovative goods movement, safety, environmental stewardship and sustainability. As the second-busiest container seaport in the United States, the Port handles trade valued at more than $194 billion annually and supports 2.6 million trade-related jobs across the nation, more than 575,000 in Southern California.
Known as the Gateway to North America, the west coast ports provide a pivotal role in global trade for North America and the Port of Long Beach is playing a huge role in future proofing their port to keep up with increasing demand.
In this episode find out how much they are investing, where they are investing, what they are doing in sustainability, how they are working to collaborate with more with carriers and BCO's, plus gain insights into their innovation strategy and what they are doing to increase transparency, efficiencies, visibility and reliability. Dont miss my conversation with Dr Noel Hacegaba as he takes us on a journey of the port's mission and vision of the future.
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In this Women in Supply Chain episode we are going Global, to South Africa to be exact. A land where not only Supply Chain is male dominated but the culture is too and Nozuko Mayeka has brought hope, inspiration and guidance to other women in supply chain in her community.
It took courage and blind faith for Nozuko to start her company, Tulsawiz Logistics in challenging times, but now she is being recognized for the impact and fresh perspective she is bringing to the industry
Join me in this episode as I interview Nozuko Mayeka, trailblazer, entrepreneur, mother, thought leader, logistics expert, advocate for women in business, women in supply chain and overall someone who inspires. In part 16, Nozuko speaks to me about the industry in South Africa, adversity she overcomes daily, how she supports women in the industry, how we can support each other globally, advice and how things have changed to the point where industry leaders are coming to her for advice.
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Collaboration is the process of two or more people or organizations working together to complete a task or achieve a goal. Collaboration is similar to cooperation. Most collaboration requires leadership, although the form of leadership can be social within a decentralized and egalitarian group.
With the dominance of e-commerce and the competitive marketing landscape to capture views and dollars, every edge counts. consumer demands change daily and the customer experience means the difference between success and failure for all retail companies today. What will give you the edge?
Join me in this episode as Warren Richmond, CEO of Olivan SCM tells us why it is so important for our marketing and supply teams work more closely together, what end to end efficiency means for customer experience, 3 ways your teams can start collaborating today and who Olivan SCM is and their vision of the future.
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Digital economy refers to an economy that is based on digital computing technologies, although we increasingly perceive this as conducting business through markets based on the internet and the World Wide Web.
So what does the digital economy really mean for your business and your supply chain? I think for most us we are still trying to figure out that sweet spot between technology and success. Lets face it there a number of providers claiming they can help you with this, but today SAP who is a large innovator in supply chain is here to tell you why you should consider them in your strategy.
Join me in this episode as Richard Howells from SAP tells us who SAP really is, what the digital economy actually means and why you should pay attention, How all shapes and sizes of companies can work with SAP and how you can make the most out of your strategy by working with SAP.
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One U.S. study found that lost productivity from presenteeism was at least 7.5 times greater than productivity loss from absenteeism. Presenteeism occurs when employees are physically present, but due to an unaddressed physical or emotional issue, distracted to the point of reduced productivity.
For Graham Robins, this is only one of the many important reasons why mental health is a focus for him and his organization. Being healthy is not just about your physical well being but about your mental health as well, and most employers are now recognizing that this is not just the responsibility of the individual but up to the organization and their employees to be more supportive so we can all live healthier.
Join me in this episode as Graham of Borderbuddy returns to tell us why mental health is important to both employee and employer, th top 3-4 things companies can implement to get started on awareness, what a mental health day looks like, how time management can help manage stress, how to use technology and social platforms to reduce stress and what supply chain professionals and business leaders can start doing today to make a difference.
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How did you end up in Supply Chain? For some of us it was before the term "supply chain" was even coined in the 1980s, for some of us we fell into the industry and our role evolved over time and for some of us we sought out a career in supply chain as it has become more mainstream.
For Priyanka, She literally fell into and in love with the industry in one fell swoop, so much so that she started a podcast called "Supply Chain Scoop".Today you will be inspired by a story of passion, opportunity and taking on new challenges.
Join me in this episode as I interview Priyanka Asera, Supply Chain Scoop and Manager of Strategic Partnerships at Transfix for my Women in SC series. In part 15, you will hear about how Priyanka got into supply chain and became passionate about it, Being intentional about what you are doing, how an opportunity is what you make of it, why it is important to meet your customer where they are, the importance of how you ask questions and taking a challenge head on.
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Even I didn't know what a Global Service Supply Chain Partner was until I met Ryan, so what is it anyway? You will have to tune into the episode to find out but what I can tell you is that it not only manages the most complex parts of a supply chain but it can also be compared to Football.
In Ryan's most recent Linkedin article, he says "Just like a football team, service supply chain and service delivery requires the following to achieve the highest levels of success: planning, strong leadership, impeccable timing and precise execution."
Join me in this episode as I interview Ryan Miller, Vice President of Global Marketing with Flash Global. You will learn about end to end supply chain, which industries truly need a global service partner, what it means to have a 911 environment, the benefits or ROI of working with a global service supply chain partner and how communication is the key to everything.
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The fact is that Supply Chain visibility is the No 1 pain point of shippers today, as per the study JOC did in 2018. What is visibility? It is knowing were your goods are in transit and it is the key to improving and strengthening our supply chains through data being available to all parties including the customer.
What other industries have been able to provide visibility to their customers and how can we learn from them. Jim shares he thoughts on how Netflix is a great example and something we can all resonate with and learn from.
Join me in this episode as I interview Jim Hayden, The CTO of Savi Technology. Jim takes us on a journey about the challenges supply chain faces when it comes to visibility, how you can achieve better performance with visibility, How Netflix is a good example and something we can all learn from and finally what you can put in practice today to get started in your supply chain visibility strategy.
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Supply Chain is changing and 2019 will bring both new challenges and technology to the industry. We will need to get more creative from job roles and titles to staying competitive in the market.
The fact is that AI and robotics are coming, data should be you gold mine and your supply chain should be your key competitive weapon. but, will they be embraced in 2019? and what does the next leader of supply chain look like, will they be called the CSCO - Chief Supply Chain officer or maybe the next CEO because a supply chain background is becoming more a more crucial.
Join me in this episode as I interview fellow supply chain podcaster, Timothy Dooner of Consulting Logistics podcast. Timothy shares his insights on how we must think differently about the industry, how the conversation must start at the beginning, when to outsource, the next CSCO, Data purity and the exciting landscape of supply chain.
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Today you will be inspired by a story of challenge, risk and massive growth.
Whether you are the family in a family business or working in a family business, it can be motivating, it can be awkward and it can be tough no matter what side of the fence you sit on.
These are the facts - Family-owned businesses employ 60% of the U.S. workforce and create 78% of all new jobs. Only 13% of family businesses remain in the family for longer than 60 years. 30% of family-owned businessesmake it to the second generation while only 12% make it to the third
Join me in this episode as I interview Kristy Knichel, CEO Knichel Logistics for my Women in SC series. In part 14, you will hear about how Kristy proved she was the one to take over the family business but no without doubts, cracks in the family relationships or what it takes to wade through the massive growth they have seen since Kristy took over. You will be captivated by a story of family, business and work/life balance.